"Ordered on 4-3-05. Credit card charged immediately. Scheduled delivery data changed twice by store!! then cancelled after 4 weeks. Will never do business with them again!"

"Custormer service from management was horrible. I tried to exchange a camcorder, although on this purchase, the incident I am talking about happened on 05/10/05. The management treated me as if I was a common criminal and made me pay a %15 restock fee even though I was exchanging an item for something else. I returned every thing I purchased with the order and cancled my best buy credit card. "

"I went to Best Buy today and bought an MP3 player. It was a Samsung 1GB MP3 player, model number YP-MT6Z. I bought the MP3 brand-new, and took it home only to open it and find out that the screen was scratched!

Yeah, a brand new MP3 player I just opened, and the screen was scratched, I mean REALLY scratched. I live far away from the store, so I decided to call before going.

They said that they would charge me a 15% restocking fee for a refund/exchange, even though they sold me a scratched up MP3 player! The damn thing is used/refurbed for all I know. Now I would have to cough up another $30 fee, or go through the hassle of calling Samsung. The MP3 player's screen is TINY, and now that it's scratched it's impossible to read anything. Man I wish I had checked at the store.

Is this what Best Buy does? Sells crappy products that have probibly been dropped a thousand times by their employees while stocking, and then wants more money from their customers for exchanges? Gah, this is the last time I ever buy something from Best Buy."

"I purchased a 2-year service plan/warranty for my PDA. About a year of use, my PDA froze, and did not respond to any buttons. I couldn't even turn it off. My battery completely drained. When I charged my PDA, and did a hard reset, the PDA worked, but all my data was gone. After a few weeks, my PDA jammed AGAIN, and completely drained the battery.

When I took the unit to "Best Buy," the technical staff hard-reset the unit again. I lost all my data, but the PDA was working. When I explained that the unit will jam again later, they didn't believe me. They didn't give me a new PDA per my service warranty, since "they made it work." I had to leave the store with the defective unit, even though I had purchased the service plan/warranty.

"Best Buy" did everything they could to get out of the service plan/warranty. Terrible business. My husband and I will no longer bring them our business."

"Worst store to do business with. Very dissatisfied
I went online to buy a Rebel XT because there is not a best buy near me. I pulled up their store ad at bestbuy.com before ordering and saw that store wide was 18months no interest. There was no mention that it did not include the online store too. I made the purchase with a bestbuy credit card. I called them the next day to make sure it was no interest and they informed me that it was only 90 days then it would go to 21%. My purchase was over 1000 dollars. I told them to cancel the order. The custermer service people stated they could not becuase it was already in processing. They were rude and you could tell the could care less about you or the sale. I dont know where they come up with these people, and where they train, but they (customer service people)are liars.
Please reconsider if you are going to make much of a purchase from them. They will make you very unhappy. When the box came the packing was terrible. There was no air in the protective things surrounding the 1000 dollar camera. I'm sure they were trying to get me back for my complaints.
NEVER BUY FROM BEST BUY it could make you miserable"

"What awful things can I say that havent already been said about best buy? Seems all the good ones are already taken so Ill just tell my story.
Wanted to make some purchases from BBuy but was unable to get to their store (very far from me) Make my purchases online, double checking with CS that I will indeed get the current rate, not the rate of the day that I pick up. No problem Im told. Days pass and I am finally able to make the long trek to BBuy. I arrive in store to pick up my purchases and when they are rung, I am not given the offers I agreed to, but instead the current offers. It ends up a $70 difference on a $180 purchase. I explain the trouble and the CSR cuts me off and says "We'll you gonna return it or what?" I ask to speak to the manager who ends up being just as unhelpful but not as unfriendly (hard to beat the CSR) So, its explained to me (and you should all take notes)

BUYING ONLINE at BBUY.COM FOR IN STORE PICKUP MEANS NOTHING!!!

Rebates are invalidated, prices may or may not be offered. Any other extras or bonuses WILL NOT BE PAID unless the offer is still current when you go pick up. So, while you give them your credit card info and *think* you are making a purchase.....SURPRISE!!!! You are doing nothing of the sort.

Best buy does not care about you unless you are buying a big ol Plasma TV. Even if you do, just hope it doesnt blink out on you or otherwise have problems because then they ll show you just how much you REALLY mean to them (since your money is long gone)"

"Ordered a dvd at a very low price and received it in 2 business days without any problems."

"Zero integrity, will do anything to get out of paying rebates, CSR's are rude and lie with reckless abandon, promising anything and never delivering. Purchase from BB.com was destroyed in transit, thanks to Best Buy's "we don't box things" policy, exchange at store took forever, and required return & repurchase instead of straight exchange, store manager "promised" it would not affect rebate, which of course was promptly rejected by Calais, Maine facility. Half a dozen calls to rebate center (after wading through the BB anti-customer voice mail system) yielded promises of action, faxed entire documentation package several times, and each time, one month later, a card is sent ignoring everything & refusing rebate (even though rebate specialists claimed it would be no problem: so Jack, Brenda, and everyone who promised that my rebate was coming, you were wrong, and you probably knew it all along. Your company is dishonest, and I will cheerfully repeat my story to anyone who will listen. It is my hope that the $45 you scammed off me for not paying the rebate will cost you thousands in lost sales over the coming years. To the President of Best Buy: You sir, have all the integrity of a politician when you claim your company is customer friendly. It is anything but, which of course matters nothing to you, as you care only about this quarter's profit. What a fine example you must set for your kids: anything for a buck. Nice values.

Best Buy could give away solid gold Rolls Royces, and I would not take one, if you are foolish enough to shop there, understand that any offers they may present will fill your life with an agony of endless phonecalls to brain-dead CSR's and a litany of broken promises of "we'll take care of that". This is, quite possibly, the worst company in the US today (in terms of customer relations) and considering some of the competition in the cesspool that is the consumer marketplace, that is no mean feat.

A special thanks to the last CSR, "Lori" (ID # 4455) and her manager "Chrissy" (ID #3723) who changed the story that ALL the other Rebate center employees had been giving and invoking the "you'll have to take this up with BB.com" line. When employees give conflicting advice on how to proceed, several times, then some of them must be lying. Don't know which employees they were, but you all have been extraordinarily incompetent. The only justice in this entire debacle is Best Buy is paying you to destroy the company! Ha ha! Your poor stockholders!

Remember: a rebate from Best Buy is NO REBATE AT ALL.

Rating: -10

Have a nice day! :)"

"Very hard to get anything resolved with the structure of their customer service dept. Takes at least a week to solve even a minor issue.

I'm so Glad Fry's is coming to town."

"Two bad experiences. My niece purchased a 300 watt power supply from the Dublin, CA store 2 days ago. The box was marked "Open Box" and a price of $45.99 (VERY high for a 300 watt power supply to begin with). They charged her $52.99 at the register and she did not catch it. When I went to install it I realized that it was used. The case had numerous scratches and the cables were a mess. They are selling used merchandise as new under the pretext of "Open Box".

I tried to purchase a digital camera at the Roseville, CA store. I had a competitor's ad and since Best Buy has a lowest price guarantee I gave them a chance. The manager of the camera department said he would only match the price if I purchased a "bunch of other stuff" to make up for the money he was losing on the camera. I complained to the corporate headquarters and got an apology but nothing else. "

"Worst experience ever from any retailer; will NEVER purchase from “Best” Buy again. "Customer Service" does NOT EXIST at this company...I have NO idea how they stay in business (except for having the worst return/exchange policy in the industry, maybe that's how they manage to stay afloat?)
Whether in store or online, I have very rarely had a positive experience with this company, and this was the last straw, I will no longer be a customer.
In store, they are constantly in violation of pricing regulations and standards set by the department of weights and measures, and frankly, they don't care...this is how they make their $$$...advertising sales that ring up at full price and when you take the item back for a credit of the difference, they do it in a 7-step process so that by the time its all over you can't possibly figure out what they did or if you got the sale price, so you just give up.
Their "sales staff" knows less than the average consumer about the products they carry and sell, and as stated previously, the return policy is the worst in the industry, so why bother?
In this case, I first ordered online, where the computer showed "out of stock" at my store for items I could see sitting on the shelf. I had to choose a store 30 miles away, even though the items I needed were in plain view in my own store. After the order was placed, I received an email stating my order was being canceled. No mention of anything I could do to stop it, just "your order is being canceled". I then called "customer service" (what a joke) to get more information, and was told that it was already canceled because they "hadn't heard anything from me since the email". I explained that the email said nothing about preventing the cancellation by contacting them, so how could I have known? He offered to "re-place my order" BUT stated that it would now be at full price, not the sale price at which I had ordered (DOUBLE)!!! I asked to speak to a supervisor and was told “they are all busy, and they wouldn’t talk to you anyway, because they would only tell you the same thing I did.”
This company deserves to go into bankruptcy—enter a search for “Best Buy reviews” and you will find thousands of people with similar stories to tell. Standard business ethics are not merely decaying but DEAD at this company!

The "customer service" person I reached by phone was not helpful at all. He said he could replace the order that had been "canceled" by Best Buy, but that I would have to pay full price, not the sales price in effect when I ordered. I asked for a supervisor; he stated they were "all busy" and besides, they wouldn't talk to you anyway, because they would just tell you the same thing I just did.""

"I was told incorrect information by Best Buy's web site as well as in-store associates. This mp3 player does NOT play OGG and is NOT Napster to Go compatible. This is finally the last straw, I will never buy from Best Buy again!"

"Now let’s see if I understand this:
I purchased an extended warranty on this unit, adding about 20 % to the initial cost.
I returned this same unit, and that malfunction was verified by a clerk.
Since the malfunction likely occurred because of a defect with the unit, I wanted to exchange it under the terms of the warranty.
I was told that, since they could "make it operate" while I stood there, it was not “store policy” to give me another one.
BTW - it jammed again as soon I got it home.
In the vernacular of my youth - Best Buy BLOWS."

"I ordered a 3-pack of Verbatim DVD+R DL discs since they weren't in stock at the store. I never really had problems with the customer service other than those asshats trying to force the extended warrenty(ripoff fee) on me.
But regardless... I ordered it 3 days ago and I checked on here and it was shipped the following day.
I bought the same item from newegg almost a week after buying it on bestbuy, and I already got it from them. Whenever Bestbuy decides I need the DVD's I guess I'll have a few extra."

"I am not sure that the invoice number is correct as their cash register tape has faded so much, it is difficult to read.

I purchased a Compaq computer for my wife in 2003 along with their PSP plan which I was told would cover anything that happened to the computer even if we mistakenly caused the problem ourselves. I had purchased the plans in the past and they have helped me out more than once. In January of 2005, the computer started acting up and would not pull up any system information. When I call Best Buy's tech support, they asked if we had installed anything recently. I told the young lady that 2 or 3 months ago, I installed an external hard drive. She said that must be the problem and I would have to do a restore using the recovery disks. No testing, not other questions at all. I refused because a recovery would have put me back to the original Windows XP and I would have had to reinstall SP1 and SP2 as well as all the other updates. She said if I decided to do the recovery, call them back because you are not smart enough to do it by yourself. She didn't say those exact words but that is what it meant to me by the way she said it. Anyway, a few days later, I decided that there was no other way to fix it other than a recovery. I called Best Buy tech support back. The young lady that answered this time told me that they don't offer support for software problems, only hardware problems. I told her that in the past, Best Buy tech support had helped me with any problem I had and the salesman told me they would help with any problem when I purchased the PSP plan. She still said they only offer support for hardware problems but she had the number for a group that would help me with software problems for a fee. I sent an email to Best Buy explaining the problem. Got an answer back which, in effect, said the same thing, no software support even if it came on the machine when you purchased it. I have always been a big supporter of Best Buy tech support and their extended warranty plans but not any more. Their PSP plans on computers are worthless. Never will I buy another one from them."