"Ordered Comcast broadband via BestBuy.com. Many rebates and special discounts. Order confirmation included rebate form. Rebate form not correct for one item in the Best Buy product line. In other words, one of the rebates was for a non-existent product. More than six calls to BestBuy (cust. service & rebate center). No resolution ("not our problem"). One person refused my request to speak to a supervisor and when I asked for his BestBuy ID, the simpleton hung up the phone.

This is the first purchase after a nightmare in-store experience two years ago. Never say never, but in this case I sure hope to be more disciplined!

Reporting this as fraud to BBB, disputing charge with credit card company and taking all the neightborhood kids to the store on Monday with whistles, lots of chewing gum, sunflower seeds and instructions to pretend they are at home (run amok boys!)."

"Purchased a 50" Samsung DLP TV for X-Mas online, it was quick & simple, came with free delivery & was delivered a day early. "

"On January 21, 2005 I purchased a 40" Zenith television from Best Buy through their online website. They instantly ( within a hour ) had taken 1,193.49 from my American Express card and gave me a disappointing delivery date of February 14th. There were a number of companies that had this set for sale for 100-200 less but my thought was 'go with a major company, at least you won't have to worry about reliability..oh boy was I wrong.

I am writing this note on February 13th. That's right, the afternoon before my set was to be delivered. My telephone rang , it was the warehouse, but instead of hearing what time to expect the delivery I was told by Brenda that there would be no delivery. Not tomorrow or EVER. They no longer carry the set. Asking for an explanation of why I had to wait 3 weeks to hear about this, I was told to call Best Buy customer service. Neither the initial customer service rep nor the VERY annoying supervisor Karen 'I don't have to give you my last name-I don't have to give you my supervisor's name' employee 53002 did anything for me. First I was told it was still set for delivery then good old Karen said Best Buy had no obligation to give me what they sold me and that I should read their policy which is posted online.

The most important thing I have to tell you , and the thing that I want EVERYONE on the net who might consider purchasing for these people to know is: You can give them over a thousand dollars and they have NO obligations to give you what you purchase. Think about that and seek out an honest merchant. They are out there.

The CEO of Best Buy said he wanted to fire 20 percent of his customers. I think that should be more like 100 percent of his customers firing THEM."

"I LOVE AND HATE BESTBUY...THEY REALLY DO HAVE A GOOD SELECTION OF STUFF BUT THEIR CUSTOMER SERVICE IS THE WORST...BUT FOR THIS PARTICULAR ORDER, MY EXPERIENCE WAS GOOD. I HAD TO ORDER MY PRODUCT ONLINE BECAUSE THEY WERE HAVING A SALE AND ALL THE LOCAL STORES WERE OUT OF STOCK. I WAS NOTIFIED SEVERAL TIMES THRU EMAIL ABOUT THE STATUS AND THE TRACKING AND IT ONLY TOOK 2 DAYS TO GET TO MY HOUSE, NOT TOO BAD. EVERYTHING WAS PACKED WELL, BUT THEY DIDN'T SEND COPIES OF MY RECEIPT OR THE REBATE FORMS WITH IT THOUGH, SO I HAD TO DO THAT .
UPDATE: 2/14/05
AFTER I BOUGHT MY XBOX, 3 DAYS LATER THE STORE DOWN THE STREET ( CIRCUIT CITY ) HAD THEM ON SALE AND GAVE THE DVD PLAYBACK KIT ALONG WITH IT FOR FREE.!! SO I TOOK THE AD INTO BESTBUY W/ MY RECEIPT AND ASKED FOR THEIR *PRICEMATCH* THAT THEY HAVE DISPLAYED IN HUGE BOARD ON THEIR WALL....BUT AFTER 20 MINS. ARGUEING ABOUT IT WITH 3 DIFFERENT MANAGERS, THEY JUST WOULDN'T*MATCH* IT !!!! SO I RETURNED THE WHOLE THING , GOT A CREDIT AND WENT DOWN TO CIRCUIT CITY AND BOUGHT IT ...
BESTBUY HAS REALLY GONE DOWNHILL IN THE LAST FEW YEARS FOR BEING CUSTOMER FOCUSED.. TOO BAD......"

"It is very insulting to have some guy (or guys) looking at me as if they are dumbfounded somebody would refuse their awesome waranty. "But every customer buys this", they insist. Refuse again, and they shake their head and roll their eyes and ask you again. The implication being I must be stupid or something, when the opposite is true : anyone with half a brain knows this hard sell routine is for their benefit, not mine. You dont treat your customers like that. So I am no longer a customer."

"Bad, got held aside when I left the store after buying a digital camera. They tried to imply that I had stolen something. I am sueing them for this harrassment."

"I needed an Apple Ipod Shuffle as quick as I could get it because I wanted to give it away as a gift to my cousin before he left. I saw the Apple Ipod Shuffle for sale on bestbuy.com and the website estimated delivery by feb 4-9 which was two days before the day my cousin would leave. Skeptical that I am, I called bestbuy.com's customer service to make sure that they had the Ipod in stock and that it would be delivered right away. They confirmed that they had the Ipod's on hand and that it would ship out after their process in 3-4 days.

I get an email the day after my order saying that the Ipod was out of stock and that it would take longer for me to recieve it. I then call bestbuy.com customer service only to find out that I can't cancel my order because "their system won't let them". I would understand if they can't cancel the order because the item was already shipped and was in UPS's possesion, but just because their system won't let them cancel it is unacceptable.

Now that bestbuy is going to take extra long to deliver the Ipod, I can get it from the Apple store a lot faster. I would have no problems not being able to cancel it from bestbuy because I could just return it when it arrives. But I would lose money on shipping. ($4.99) I asked them if they would be able to reimburse me for the shipping and they couldn't even do that.

I have ordered items which I've had to cancel days later and was able to from other online stores. It is a shame that as big of a company as best buy cannot compete with the smaller online stores. I just wish I had looked at bestbuy.com's ratings here, before I bought from them."

"Doesn't honor discount coupon sent via email, even after providing it back to BestBuy, they state the offer was not in effect Endless run around within customer sat department. "

"Bad Return and refund policy. You are better off buying direct from the store. Store refund and price protection policies are better."

"The worst experience ever buying online. OK, I know that Best Buy can be a pain to go to due to my history of having bad customer service with them. I looking for a Pioneer Plasma 50" TV. Best Buy had one on sale on their website with free shipping, $500 rebate, free cheapo surround system and $500 online giftcard. I figured I would order online and avoid the store since that is where I have problems. I ordered online and got a confirmation email for the $5800 charge. The next day I got an email that said my order was cancelled but my credit card company said my card was still charged the $5800?!? I called Best Buy about 7 times (3 hours of my day) and got rude responses as to why. Also, every answer was different. 4 days later my credit card was finally refunded. What a load of BS to cancel an order and still charge me. I still have no idea and either does Best Buy as to why my order was cancelled. I took my $5800 and had a pleasant experience buying a Pioneer 50" Plasma from MonitorOutlet.com. NEVER NEVER AGAIN BEST BUY!"

"Worst customer service ever. I recieved an I-Pod as a gift. it didn't work, battery wouldn't hold charge. Had to return to store in another state, the product came back, still didn't work. I returned it again, big hassle, the manager was a total A-hole. Came back crushed. Never buy from best buy!"

"The ordering process was easy, and the product was delivered quickly, despite the holiday season. However, packaging was completely absent. The item (an un-interruptable power supply) was shipped bare, in it's retail box. Not only was the box water damaged, but the UPC was hardly readable. Thankfully, it wasn't a high priced item like a PS2 or Xbox. I can only imagine what they do with computers."

"Man what a nightmare. I thought ordering from BestBuy.com would be a much easier experience than shopping in their B&M store, especially just a few days before Christmas. Everything got screwed up and totally stressed out my holidays - all for an office chair. Seriously, stay away from Best Buy and order from any other store."

"I have spoken with horrible customer service people - but Best Buy takes the cake! I received a Robosapien as a gift (actually received 2 of them) I decided to return the bestbuy.com one - well I lost the packing slip - it was sent from someone out of state.

Best Buy says that they will only credit the credit card of the person who bought the gift. All I wanted was a store credit!

I know I would end up buying more than the item was worth -

But no - their customer service goroos will only credit the orginal purchasers card - so now I have to go to the person who bought it and ask for the receipt - they do not know that we received 2 -

SO basically - I give up a gift - after all I guess it is the thought" that counts.

I called CS and tried to talk with a supervisor - they said yep - if you buy on bestbuy.com you can only receive a credit back to the credit card. So my warning to all consumers - do not buy from BEST BUY.com - unless you are giving the gift to someone else who might return it and you want a credit on your account!

"

"I ordered two DVD/5.1 Surround systems shown as in stock from Best Buy on Dec. 7th as Xmas gifts for my kids. Later that night they send me this... "The item listed below is not yet available to be shipped. We expect to ship it to you by 12/12/2004.", no big deal as it would still make it by the holiday... yeah, right.

On the 12th they emailed me this... "The item listed below is not yet available to be shipped. We expect to ship it to you in the next 25 days.", well it evidently won't be here for Christmas then but my kids are pretty understanding and would be willing to wait, I wasn't happy about all this but figured I would still go with it.

Then the topper came when they sent this on the 13th... "There's been a change to the status of your order. The product you ordered is no longer available and the order has been canceled. If you'd like to make another selection, visit BestBuy.com.", cancel my order and ask me to make another selection?!? OK, I select to never do business with Best Buy again... and I thought their brick and mortar stores were bad. Save yourself a lot of grief, boycott Best Buy."