"Best Buy is terrible... Their sales rep. there was doing a presentation on a camcorder and said that it had a USB port which allowed video to be dumped into a PC. Well, it turns out that this model doesn't do that, so when I tried to return it, they wanted to charge me a 15% restocking fee!! For their mistake!! Then I asked for a manager, and he told me to my face (I'm not making this up), "How am I supposed to know for sure that the sales rep told you that?"... In other words, he should've just said, "You're a liar", because that's what I heard anyway. So I told him to F*** off and he told me never to come back again. I let him know that this would definitely not be a problem.

On a good note, I just took the camcorder to another store and returned it without any major issues."

"I attempted to buy a laptop computer on Sunday and have it delivered overnight. After waiting three days for processing and talking to 4-5 different customer service agents (each with a different story of way it was still in processing. I was assured that everything was fine and that I would recieve it the next day. Just to make sure I called to double check that evening and was told that it was still in processing and could not be shipped until it had cleared. At that point I canceled the order, I will never buy anything from BEST BUY again. I guess that it is a good thing that they named it best buy and not BEST CUSTOMER SERVICE......the worst."

"I bought an HP DVD530i on the recommendation of a salesperson. When I got home, there was a DVD300i inside (not dual layer, older, etc.) and the wron software.

When I came back the next day and explained the problem, they basically treagted me like garbage, said it was between me and HP, and that if I stayed in the store they'd have me escorted out.

I've never had such rude and antagonistic behavior from a store. I was actually going to buy a more expensive drive from them following the return (a Plextor) but instead I will never shop in Best Buy again.

Save yourself -- stay away!!"

"I will never shop at Best Buy again. I bought a scanner, and when I opened the box everything was missing but the scanner - no cables, software, etc. When I went back to the store they were out of stock, their computers were down and no one offered assistance of finding it at another store, etc. Called several times for info and was put on hold for about a half hour each time. Another store was going to send them & said they'd call when they were in. Never heard from them. Decided to give it another chance because there was a rebate no one else had. This time the scanner is defective. Had to return it again and when I asked to talk to a manager because the rebate had expired, was told they were all "busy." This store just throws returned items back on the shelf and tries to sell as many products as it can, and has no interest in making the customer happy. I'm sorry they are all too busy to answer the phones or talk to customers, so I will shop somewhere else to avoid inconveniencing them."

"Ordered via web for instore pickup, got the BFG6800OC w/ free Doom3 deal, no problems and only took about 30 minutes for order confirmation and pickup notice."

"1) Bought a Whirlpool dishwasher online on 08/12/04 which was delivered on time as promised on 08/17.
2) Scheduled the installation service for the following day, 08/18.
3) Installer did not show up on 08/18 since someone at best buy special services put in the wrong phone number and so the installer couldn't contact us on the scheduled day.
4) We wanted to return the dishwasher. Supervisor says that we have to pay $35 to return it even though its their fault.
5) We ended up reschuduling the installation to Tuesday 08/24
6) Installer came to house on Tuesday, didn't ring the doorbell or anything and left at tag on the door saying "sorry, we missed you".
7) Had to reschedule the installation to Monday, 08/30. Dishwasher has now been taking up room in our house for 14 days since shipped on 08/17.
8) Installer calls on Monday around 4:00pm and says that he quit working for bestbuy. Tells us to call bestbuy again.
After calling again, we are told that they would call us back again to find out whats going on. We get called back
and are told that someone will contact us with installation info soon. This never happens, no calls, nothing.
9) We end up calling back on the following day, Tuesday, August 31st. The bestbuy rep says that they will look into it and call back. A few minutes later we get a call from a installer who wanted to come right away, so we told them yes. They came, and now the dishwasher is finally installed.

The above is just a summary since resellerratings has a max 5000 character limit. For a more in depth and verbose explanation, go to:

http://www.thecomplaintstation.com/cgi-bin/datacgi/database.cgi/Forum/Subtopic/TopicID=0089/SubtopicID=00055859/firstrecord=0/finalrecord=14/"

"Best Buy sucks, I order a BFG 6800 OC video card online for instore pickup. I get the email from the store saying my itemsare ready for pickup, I drive 50 minutes and when I get to the store they say they can't find the video card. The computers say they have it in the store, but they don't know where it is.

Why would they send me an email saying it's avaialble for pickup when they don't have it. They then tried to send me to another store an hour away, which would have made my total trip, 4 hours. I would avoid them at all costs."

"On 03/12/04, I purchased a 42” plasma TV Daewoo model DP-42SM.
1. My TV broke on 05/31/04, (79 days since the date of purchase)
2. I contacted Best Buy service center on 06/01/04
3. Technician arrived for service appointment on 06/03/04 and confirmed an Item to be defective. Estimated time for repair was quoted 10 days.
4. Nothing happened within 10 days, so I called and got updated information. It is going to take 4 more days, because of parts unavailability.
5. Next call, 5 days later, was replied as: “Parts are back ordered and will arrive within 30 days”.
6. Parts never got anywhere, and I had to call again. Reply was: “it should take not more then 45 days or we exchange the TV”. So 15 days later there was still no solution.
7. Next reply was: “It is going to be 2-3 more days to get the paperwork done”.
8. Final call was done on 07/21/04, Best Buy Service said: “Most likely parts should arrive to us at the end of the august 08/../04”. After very long arguing they allowed me to call Best Buy (original store where the purchase was done) and ask them about possible replacement.
9. Same day I called Best Buy store and talked with Curtis (sales manager). He advised me to stop buy at the store to get the TV exchanged.
10. That took place on 07/23/04. During exchange, I was told that because of the replacement, I would loose my $350.00 4-year protection plan. They voided the plan.
The statement of Curtis (store manager) was requested in writing. Best Buy protection plan, being the extended warranty, precisely states: “This Plan is fulfilled when a product is replaced after the expiration of the manufacturer’s warranty.” That is what Protection Plan is designed for – extend the warranty after manufacturer guaranties. The manufacturer warranty is one year and expires on 03/12/05."

"Horrible, horrible, horrible… That is the only way I can describe the Best Buy partsearch… On June 21st I ordered a replacement battery for my laptop. I received the wrong battery when it was delivered. I called back and was told that the catalog shows two listings and it is possible to pick the wrong battery (I asked why didn’t the person ask for the part number on the old battery and the person I spoke to said that would have prevented the mix-up.) I was given two options. Pay for the right battery and get a refund when they received the wrong battery or ship back the wrong one and they will ship the right one when they get the battery back. Best buy received the battery and a week went by with no news from them. So I called three times before the battery was shipped. Three times!! It took over a month to get the right part, but why did they sit on it for a week and then I had to call to get my battery shipped!!!"

"Placed order for two cordless phones. Order was accepted and I received emails stating item was backordered and I should receive it within 25 days. About two weeks later I checked Best Buy website for order status only to discover that order had been cancelled. They never even notified me, just left me waiting for my order. I called customer service but got no satisfaction at all. I will be steering clear of Best Buy."

"I've ordered DVDs from them half a dozen times (up to 5 at a time) now and I've yet to have any problem. The shipping is free, and does take a good week, but they've always made it, and their emails regarding purchasing & shipping are prompt. I'll continue to buy here for as long as they sell good DVDs for cheap."

"They cancelled my order without notice and told me I would have to wait in line behind everyone else for 6 days to get it shipped again. No explanation or apology. I asked to speak with a supervisor. Not available said Andrew #22020. I took my business to ABT electronics instead. Very professional and 1 to 2 day free delivery. Bye Bye Best Buy."

"This is one of the worst sellers ever when it comes to shipping and product pricing. I ordered twice and both orders arrived after 35 days when it was promised that it would arrive within 9 days. They also do not offer shipping options at check out and they expect you to call their customer service for this and wait at least 30 minutes until someone can help you."

"First time I tried buying from them, and I got totally jacked.

They refused to honor a Vid Card priced at $299, I placed the order 3 weeks ago and after waiting the 3 weeks for them to get it in, they now tell me the sale is price is void & they want full MSRP. And I had placed the order when thew web site clearly indictaed it was on sale.

I will never shop there again. It's back to New Egg for me,"

"First off, maybe I should have had myself committed to some mental hospital for evaluation, but I thought that maybe there would be a positive outcome. With that said, here we go...My saga actuall started 2 cd burners ago with best buy. Whatever you do, do not even attempt to purchase a KLH cd burner, because the majority of them are defective and best buy knows this but they still stock them. the first one I bought would not record correctly. It would start recording on track 1 as should be and without warning, let's say about 30 seconds later, that same (supposed) 1 track recording was now on track 11 recording the same song, so bits were spread out all over the preceding tracks. So I called best buy and went thru the ritual of pressing 3 for a dept listing, then pressing the numbers to get to Home Audio, which always without fail connects me to the car stereo dept. So I wind up going back an forth thru this inefficient connectivity for no less than 15 minutes, each and every time, although notifying the management and staff alike and also the supposed corporate office, which they call Customer Care, hmmmmmmm, there's something really fishy about them. I was told to bring it in and they would look at it. I took it into the techs there and it doesnt take a rocket scientist to tell that something is wrong, so they said they would replace it, onmly to find out that they had no more KLH's (WHEW!!!) so they suggested the next step up, which I forgot the brand, but it was a hundred dollars additional, the KLH was 199.00, so the one hundred dollars was paid, but that was all that I had on me at the time, so I didn't have the additional tax, so the rep waiting on me did something to adjust the amount and that was that. (I didn't look at the receipt, at that time) Got home with a brand new 5 disc cd burner and as soon as I went to record, it would go thru the motions of recording, and after5 seconds, it would show an error message and stop what I thought was recording, when in actuality it wasn't recording at all. I don't know what made me try it, but I tried to record on the cd again and the setup went directly to track 2 and recorded perfectly. So now I had a cd burner that would not allow me to record on track 1 at all on no cd at all. HMMMMMMM I went thru the ritual of calling, complaing, calling customer care, complaining, and then I found out that when I gave customer care my receipt number, they stated that the receipt they had showed that I had paid 286.00 and I corrected them telling them that I paid 299.00, so when I looked at my receipt, it stated 286.00 as well and I told them that they can call to the store and price the burner, and they did and found out that it was 299.00, so the rep who waited on me changed the price and also never gave me any change either. HMMMMM, Thieves and Liars. Which brings me to the current where I purchased a Pioned PDR 555RW cd burner from them, which I was told that it was an out of box..no problem..BUT!! I found outh that the unit was dented, no instruction manual, no box, and the completely wrong remote control. I guess you'd say what's hard about a cd burner, well let me see you get this thing to Finalize a recording. Good Luck..it wont do it. BEST BUY IS THE ABSOLUTE WORST!!!!!!"