"Ordered 3 packages of 50 cd's.
They shipped 1 but charged me for all three.
I expected a follow-up shipment for the remaining two, but they never came.

Bestbuy refuses to ship them or to refund for the two they didn't ship.

Is this fraud?

Stay away from this place"

"Bestbuy.com is an excellent place to shop. They have everything the store has, plus more. And there's free shipping on everything. I am comfortable in knowing that if something had gone wrong with my order, I could easily just walk into my local Best Buy store to deal with it, not have to ship it back in a brown box cross-country. And if I had to go with the brown box, they make it easy by sending you a return label and RMA instructions when your order arrives. The prices may be high, but Best Buy is a good company to do business with."

"I purchased a HP custom Laptop at Best Buy w/extended warranty. April 15 2004 I returned the laptop to Best Buy because the DVD/CD Rom had stopped working and the battery would not hold a charge. They sent it out for repairs and finally received it back on 5/19. The enclosed invoice showed that on 5/17, when they turned it on it was dead, so they replaced the motherboard, the hard drive, the battery and DVD/CD Rom. I had to perform a recovery when I received it only to realized they failed to install sound card/driver in the system. I returned to Best Buy on 6/7/04 and specifically asked that the unit not be sent out for repairs. On 6/9/04 they closed my work order and opened another and shipped the unit out. I called several times and each time was told that they were working on it. Finally, I called and asked to speak to the manager, Phil Broom and he refused. I called the corporate office of Best Buy and they advised that the unit had been sent out. Best Buy in Frederick MD #00427 lied to me each time I called inquiring about my laptop. Today is 5/17 and I do not have it back."

"I had ordered four games from this site that were on backorder status, fully expecting them to be cancelled. As of now three of the four have been cancelled. I would not be so angry if they had actually sent an e-mail telling me these had been cancelled, as they were updating my shipment any time new developments would arise. BestBuy.com is notorious for holding any order you place on a great deal for a video game and cancelling your order months later. Although one of my games is still on backorder status, I fully expect it to be cancelled sometime in November. I will never shop on their site again, and possibly never in-store again either."

"Placed an order with them. First they said it was on backorder and would take a couple weeks longer to ship. Then after that they sent me an email saying it would be another 3 weeks or so to ship. I figured "oh well, it was a really good deal" Then later I log in to my account to check the status only to find that my order was cancelled and they never bothered to tell me. "

"I ordered a free after activation cable modem. It did not print at the register and I was assured that the cable guy had it. He did not. I went back with my receipts and spoke to a manager. He gave me the proper forms. I mailed them off and got a rejection letter. I called 888-BestBuy and was told to resend it and wait another 6 weeks. I checked the rebate form and the Manager had given me one for a different offer. Road Runner was not listed. I went in the store and they found the appropiate form, filled it out and faxed it in. I call after 4 weeks and they did not get it...Refax it to the same number and wait another 6 weeks.

Bestbuy is an absolute joke."

"I purchased a Panasonic Mini DV Camcorder worth $472 from Best Buy on line. They had advertised that I will be getting $50 Digital Dollars in 14 days of my purchase and that they will send it via e-mail. Today it has been more than 7 weeks and I am still waiting. I complained 3 times online and 3 times on phone but they have the worst customer service I have dealt with. Each time I called, I must have spent atleast 45 minutes and all they do is give me a new case number each time and that someone will contact you in 3 business days - which never happened. Noone knows where, how and to whom I can forward my complaints to as nothing has happened. The supervisor also did not knew anything and is blaming on a different Department ( which does not receive phone calls). They don't have the web page where they had advertised for this $50 Digital Dollars. I can still go on with the horrible experience I had with Purchase, Dealing with RUDE CUSTOMER CARE and the way I lost my $50 But I will make my story short and CAUTION YOU ALL - PLEASE DO NOT BUY FROM BEST BUY OR BE PREPARED TO FACE THE HUMILIATION FROM WORST CUSTOMER CARE. "

"Ripoff store, don't buy here! I bought a U$ 1700 toshiba laptop to get a U$ 100 gift certificate automatically by email after 30 days. More than 60 days and nothing, called customer service and they said: "you have only 30 to complain, can't do anything". FREAKING RIPOFF STORE. Last week I tried a match price at bestbuy showing a receipt from staples from the same day (router wireless) and they said: "we only accept flier offers as proof, cannot accept a receipt". Go shopping at circuitcity and staples where they respect customers."

"Every time I visit this store I witness several employees standing around with nothing to do but socialize while I wait forever in the return line or checkout line. When I'm browsing items in the store and have a question, there is never anyone around to help. Just my luck, Best Buy is always out of the item I'm looking for since they obviously don't have a good replenishment system as the item takes 2-3 weeks to re-stock. Every time I call the store in Riverside on Tyler Ave., no one picks up the phone, no department, not even the customer service extension, which gives me no option to complain to the manager of that store about their phone lines not being answered. If you're not going to answer your phones, disconnect the phone line and save money on your phone lines each month. I hate Best Buy. I have resorted to conducting all my purchases elsewhere, primarily at other leading online retailers. I thought Fry's Electronics was bad. Until recently, I'm convinced that Best Buy needs some major restructuring if they are to survive the retail market war."

"I bought a CDRW drive from best buy last year, which was advertised with rebates. I sent in my rebate request promptly, and after the normal 8-10 weeks, the rebate didn't come. After contacting them, they promised to mail out the rebate, but warned that it will take another 8-10 weeks. That time came and went without the rebate showing up. I called them again, and while they acknowledge that my request is in their database, the promotion has "expired" and they "can't do anything" about my rebate.

I wrote a letter to corporate customer service with all my original receipts and rebate information, and they simply followed up with an e-mail asking me why I "faxed" in my receipt, without even addressing issues brought in my letter. My attempts to follow up to their e-mail have failed, with no further responses from them."

"THE geek squad
this is the short story .
Has anyone had problems like i have had ?
My comp. went down . I went to B.B.to have it fixed . They shot me a price I told them this is an older unit and I didn't want to put more than that amount into it .They had to be paid upfront so i did and guess what It wasn't done when it was supposed to be and it cost more and it works poorly . I emailed and called and was told it was to be fowarded to the correct people to be dealt with . Well guess what 30 plus days with no response .
I will not use them ever again I spent over 300.00 to get junk back. I had to go get another comp. to do any work."

"Shipping policies are deceptive and misleading. No where on their website does it mention that shipping outside of the 48 continguous states take "up to 30 business days" but they insist that's what the policy is. They said it was on their website and even pointed me to a web page that just said that items will be shipped according to their shipping policy as if that was supposed to tell me anything. The published/advertised shipping policy on their website was half that. I ordered from them because of the shipping times they published and because I like their retail store, but no way will i buy anything from them online if they'd outright lie and mislead customers like that. That's really deceptive to have another set of policies that they keep hidden like that. They never did answer my question about how someone ordering from their website is supposed to know about that before they order. I wasn't even given that information in my order confirmation e-mail or on the online tracking service -- all the information indicated 13 business days max."

"Here's My two cents worth....Bought a big screen TV for a great price of 1300 bucks plus $150.00 back in Best Buys Digital Dollars. The online agreement said the digital dollars would be emailed out to me in three to four weeks after the purchase. Well here it is nine weeks later, three phone calls to their customer service and guess what.....thats right no Digital Dollars. Customer service says they need time to research the problem. A simple look at my account will tell you that I qualify for the DD offer and that nothing has been sent. DO NOT BELIEVE ANY THING THESE PEOPLE TELL YOU. I WILL NEVER MAKE ANOTHER PURCHASE FROM BEST BUY AGAIN THEY HAVE LOST MY BUSINESS FOR EVER. AND APPARENTLY I'M NOT THE ONLY ONE WHO HAS BEEN SCREWED BY THEM. KEEP READING."

"I pre-ordered UT2K4 Special Edition. I come to find out that they canceled my order and failed to contact me about it. What the hell good does pre-ordering a limited edition item from Bestbuy do if your not going to get it in the end? I mean if I knew Bestbuy would screw me out of this product, I would have gone elsewhere in a heartbeat and actually gotten it. Don't trust Bestbuy, whatever you do.

Oh and calling customer service got me nowhere. There are no managers on site, they can't resend Bestbuy e-mails (such as the order cancellation notice) and cannot give out any further contact information aside from the customer service e-mail or corporate address. Completely useless.

Bottom line with Bestbuy: If they screw you, your screwed!"

"I posted this on 03/13/04 to the best buy web site in their contact form:


Hello,

This past Christmas I purchased a HP digital camera for my wife. We used it on Christmas day and on the following few days and discovered that the memory card that came with the unit was inconveniently small. So on 1/17/04 we stopped into your Bridgewater New Jersey store and explained that we had recently purchased the camera and needed a larger flash card for the HP Photo Smart camera. Your sales associated recommended that we purchase 256M compact flash memory card to obtain reasonable capacity.



We followed the direction of the sales associated and purchased the card along with a HP 7760 photo smart color ink jet printer, a CD ROM burner, an I-River MP3 Player and some additional items.



The Flash Card remained sitting in a bag next to the camera until this week. We are going a vacation in another week and I started collecting items that I need to pack. I decided to install the new flash card into the HP camera. After removing the card from the camera, it was very obvious that the new memory card was several times the physical size of the old card and would not fix into the camera.



I then took the new unopened card along with the receipt back to the Bridgewater store in an attempt to obtain the correct memory card.



I explained my situation to the associate at the returns desk and was flatly told that since this transaction was over 30 day old that there was nothing that she could do for me. I explained that I felt that since I had trusted the recommendations of the sales associate that they needed to make this right. I explained that I was not interested in a refund, all I wanted was the correct part. And that at no time did the sales associate or the cashier explain to me that I had to test fit the memory into my camera within the 30-day refund period or I would be out of luck.

I also explained that if they expected any future business that they need to make this right. This time I got silence and she stated to ignore me and she started to type on the register.



I’ve been a loyal and good customer for many years. At this point I cannot see my family ever setting foot in your store again. I’m going to buy from some place that has a reasonable return policy and still believe that the customer is boss.
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As of 3-30-2004 I heard nothing from best buy. Nothing!

I did purchase the correct flash card from amazon.com for less than half of what best buy charges in the store.




"