"Best Buy cancelled my order since they apparently made a pricing mistake. Had gall to say *I* canceled the order, when they did the canceling themselves.

Good service at the physical stores, but online service is abominable. If you need to get something from Best Buy, get it at the store, NOT online."

"I purchased a Viewsonic 19" monitor from BB. I Took it back the same day, it did not work! Refund was not a hassle.
While I was in the store I saw a salesman giving his pitch to some guy about how great a generic 15" LCD was (when I knew it is a low end LCD). I wanted to tell him but figured it was not my place to do so.
I Also had to wait about 15 minutes to finally get someone to help me."

"I bought a laptop from Best Buy which turned out to be defective. I tried to return it two days later with the receipt, the box, all its contents, etc. They would only take it back if I would accept a $255 restocking charge.

What a racket! Best Buy sells you broken products and then charges you when you try to return it."

"Best Buy promised 18 month no-interest financing on their web site for this camera. I purchased it, then when the statement came in, interest was being charged at the rate of over 19% annually, with only a 90 day grace period. I called the company, and they said they didn't know what offer had been made, so they couldn't give me the 18 month financing. I told them the offer was still up on the web, and they still refused to change it to the 18 month financing, saying they didn't know what they were offering on the day I purchased the camera. "

"DO NOT FALL FOR THE REBATE SCAM!!! These people do not honor their rebate offers."

"I bought a PS2 along with a 2 year performance plan. One of their selling point was that should I have any problem with the PS2 such as controller not working, unit making loud noises, etc, was that I can bring it into the store for an exchange. That was the same sales pitch the cashier gave me when I was purchasing a gamecube as a present. Recently, my PS2 had stop reading games or any other discs, so I found my receipt w/ the performance plan... low and behold, I was reading the pamphlet, it states.... "DO NOT BRING BACK TO THE STORE!".... and to call their toll-free number first. So, I called the toll-free number, the person I spoke with said I should be able to bring it to the store for an exchange. I went to the store, the cust rep I spoke to refuse to take it back, so I asked to speak with the manager. The manager was extremely rude and refuse to help one bit. I then called the toll-free number again, this time, the cust rep said I was suppose to get a label to send the PS2 back and it'll take 5-10 days for me to get teh label and another 2-3 weeks for a voucher. I then asked him about the warranty, whether it'll carry over to my new system. I was then informed that my 2-year warranty will void after I return my PS2. So, basically, the performance plan isn't for the full 2 years, it's for whenever your system breaks within that 2 years. Needless to say, I'm surprised there hasn't been any lawsuit against them for the way they conduct business. Save yourself some money and hassle, don't even bother with the performance plan."

"I ordered all 8 DVDs from the X anime series, they have shipping prices for each separate DVD which was bizarre enough, $3 for a single DVD? Then the next day I receive a confirmation that ONE of the 8 DVDs was being sent, via Second Day, while all of the others are still being processed? What the hell. They're a great store, but a horrible online retailer."

"BestBuy.com has trouble honoring their Rebates. I ordered a Samsung 175V 17" LCD Computer Monitor on 11/28/03 for $469 with $190 in rebates available for that day only. Though the site showed the item in stock and sent an initial order processing e-mail, I received another e-mail later that day stating it had been backordered and should be shipped by 12/03/03. On 12/03/03 I received another e-mail stating the item was still backordered and should ship within 25 days. On 12/10/03 I received a final e-mail stating the Item had been cancelled and that the item was no longer available. I called a customer care representative who stated they were no longer going to carry the item. On 12/12/03 I checked the BestBuy.com website again and the item was to my surprise available for ordering and additionally, in stock for in store pick-up. I called customer care again and asked her to reinstate my order, but she claimed she could'nt and that I would have to re-order the item with only a $50 rebate. It is my belief that BestBuy.com cancelled my order along with many other people's to avoid paying the large rebates offered the day after Thanksgiving. I have called their toll-free numbers numerous times trying to find a solution for this, but each person insists they can only take sales orders, despite their label of customer care. They have passed me off to dead phones, the Rebate department, customer complaint department, policy department, all of which claim they can do nothing. They pass you off to other departments until you go full circle with no one claiming to know anything. Cancelling orders to avoid paying rebates is illegal I'm sure, but they know most people aren't willing to take legal action for $190."

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"I purchased Call of Duty from them because they
had by far the best price, and at the time there
were none in there stores. It was shipped and
delivered on time with great packing. I did't check here first or I may have not ordered from
them, but it work out fine."

"Although I've not yet received my product (Rolling Stones - Four Licks DVD), this is definitely the first and LAST time I'll ever order from BestBuy online. I placed the order on 12/1 and it does not ship until 12/4 although it was in stock. As of today (12/10), I still have not received it. They really need to get out of the online business because obviously they're not equipped to handle it. Granted, I should have checked here first before ordering. But c'mon, BestBuy is everywhere! Be forewarned!"

"I am an electronics junky and I am very dissatisfied with Best Buy because of a recent purchase I made at the on-line store. I first tried to buy a Canon i560 printer and a Canon LiDE 30 scanner at stores near me (store# 156, 570, and 295 in Ohio) on 9/2/2003 but all 3 locations were out of the printer so I was only able to purchase the scanner at store 156.

Frustrated that I could not get my printer at these locations I resorted to purchasing it on-line with your company for $129.99 (order# BBY01-***-***-****). I ordered it on 9/2/2003 and it was shipped out of your location on 9/8/2003 and received shortly there after at my house.

My complaint is that I found the printer in a Best Buy advertisement on 10/5/2003 for $99.99 after a $30 mail in rebate. I inquired about price matching over the phone with Best Buy since it had been less than 30 days but I was told that the price matching only applies at the store location and not the on-line store. I find this to be a poor business practice to short change a loyal customer who is using an on-line service provided by them.

I wrote their customer service a letter explaining my dissatisfaction but they did nothing for me but say, "They don't price match with their on-line store and they look forward to my business."

Over the years I have spent thousands of dollars at Best Buy. I still shop at Best Buy but I no longer purchase anything there! I shop at NewEgg.com or other on-line stores.
"

"Performance Service Plan? My behind! Sony SLV-D300P DVD/VCR Combo unit freezes, on approx. 10% of titles, and requires me to power off & on unit and skip to the next chapter to continue watching. The person that sold me $29.99 worth of protection on a $179.99 item made it sound that if the unit stops working, I could walk in and exchange it for another. Well… the unit is still available and in the store, but they want to try to repair mine, and it may be ready by Dec. 17th."

"November 28, 2003 I placed an order for a Digipower Battery and combo 12/100 volt Quick charger model # QCK-NKL1 for Nikon Cameras. When I received the order 8 days later, I received a Digipower Battery and 100 volt charger model #DQK-NKL1. I talked with customer service and was told that I could send the item back with me having to pay shiping charges. When they received the item, they would recredit my charge card for the item and return shipping. In the meantime, If I wanted the correct items, (which I had ordered in the first place) I would have to reorder the item, again paying shipping charges, and hoping that this time I received the correct item that I ordered. I tried twice with two different customer service representatives to speak to a customer service supervisor, but was told on both occasions that the supervisors were tied up. (Could this be an indication that BestBuy.com has problems if all supervisors are busy. My other alternative was to drive 200 miles to my nearest Best Buy store and return the item for a refund or correct item. I am very disappointed in Best Buy's Customer Service and will think twice before I order from them on the web again."

"I bought an HP computer from Best Buy in Brommfield, CO and the sales agent said that it would come with 6 months of DSL from MSN. I specifically asked if he was sure it wasn't a dial up offer and he said he was sure it a DSL offer. He lied. I had no use for the dial up and specifically chose a non MSN carrier."