"good experience while buying my call of duty modern warfare 3. Only thing is that they kept asking if i wanted to add extras to my game. such as a warranty and such. "

"Yesterday was by far the worst experience I have EVER had at a Best Buy store. I came in to buy a TV (a fairly large purchase). I looked around for a while, then asked for help. I patiently waited while they finished doing whatever it was they were doing on the computer. I finally got help and showed Daryl (manger I assume due to the different colored shirt,) what I was interested in and he looked up the order. Mid way through, he walked off and assisted another customer while I was still talking. Daryl then came back and attempted to pawn me off to someone else named Jesus. Somewhere during his command, there was a communication breakdown and Jesus completely ignored me. I waited about 15 minutes while two additional customers were helped in front of me. Finally, Jesus decided to help me and was completely rude. He also tried to up-sell a bunch of crap to go with the tv as I persistently declined and told him I only want the TV. Not only that, he failed to take my Reward Zone Premier Silver card during checkout and I had to wait another 15 minutes because he did not know what he was doing. He was unable to scan my tax exempt card and just abruptly walked off without telling me where he was going. Fortunately, there was a nice girl at customer service that was later able to refund the difference for me.

Not only have I spent over 500k with best buy through my business over the past 4 years, I am a former employee and am disgusted with the level of customer service I was given. Both Daryl and Jesus should be retrained in customer service and a team meeting should be held to prevent this problem in the future.

I am highly disappointed in Best Buy of Fort Worth on Ridgmar Store #234

-Disgruntled Customer"

"I had a product saved for me and when I had my son go get it he was told it was being saved for black friday.What a gimmick. They can keep all their products If it was being saved for black friday thet shouldn,t have told me I could come and pick one up POOR customer services ."

"I bought a laptop; unfortunately, in a hurry for my other one had a fried mother board. So, out of desperation, I bought another Windows product. I should have gone with Apple, but that is water under the bridge. I had to bring my laptop in for the second time, just a few months after purchase. They always represent a “software” issue which ultimately absolves them from any repairs, blaming it on the user or the application. So, I have had so many problems with my Windows Live Mail that I needed repairs again. After having me wait for over an hour, I had to leave and asked if I could pick it up the next morning. That tech responded that since I wasn’t going to wait for it, he was going to stop working on it and said it now had to go in the line and would be 2 to 5 days to be looked at. I was astounded. There wasn’t anybody in the store at that time and no one behind me in line, but he would rather be arrogant and stop working on it to socialize with his fellow employees than continue to work on it. That is one of the reasons it took an hour when I was in the store, for he would stop what he was doing and go chat with his friends and not about how to repair the laptop. If he was consulting with them, then that would be a different story. I sat there and watched in disbelief, as the minutes ticked by, but was unable to do anything about it. I left it anyway and after 2 days was informed that the repairs were completed and I could come and pick it up. That person on the phone told me that they did a diagnostic and there were no viruses. I asked if the email issues were repaired and he said they couldn’t check due to privacy issues and I had to be there when they opened my email. So, if they couldn’t open my email, how did they know that it was repaired? They didn’t. So, upon my return, and having yet another tech work on my laptop (the third tech to do so that I know of and his name is Rob Chiarello at the Wilmington DE store off of Kirkwood Hwy.) I asked Rob if we could see if the issues on the email had been resolved. They hadn’t. I questioned him and he didn’t like that so he said that there were many, many viruses and that I should have been charged over $250 for all the work that they did and that he would have to have a talk with the other employees for not charging me. I asked him what his authority was to have a word with his fellow employees and admonish them and he said he was just the person there to try to organize them. He lied that there were “many viruses” when I was told on the phone there wasn’t and he and stated that they went above what they should have to fix my computer. What he failed to realize is that the previous tech had left the automated report on my desk top showing the scan found no viruses. He also gave me the service order that said there were no viruses. What a dolt. He said he was sorry that he wasn’t the first person to look at it to assess it because he would have charged me for all the work they did. I responded that that was ludicrous because he would have charged me an absorbent amount TO NOT RESOLVE MY ISSUES. I left and my computer is still in the same state it was in when I initially brought it in for repairs.

It’s funny that when they think they did a good job they ask you to go on line and give a customer review. When they know you are unhappy they fail to mention it.
UPDATE: HP resolved the issue online in about 20 minutes, guiding me through the steps. "

"BELOW IS A LETTER WRITTEN TO BEST BUY'S MANAGEMENT:

Unfortunately, my experience just illustrates how poorly your customers are treated after a sale is made. I get the feeling that I am out here alone and that the money spent on the extended warranty was just flushed down the drain. Four days on the phone with no results is just ridiculous. It shows a total disregard and disrespect for the value of your customers’ time.

Your telephone system is terrible. Voice prompt after voice prompt got me nowhere and when I finally reached a live person, the information I was given was totally wrong and misleading. My second, third and fourth attempts got the same miserable results. After four days of agony trying to get Best Buy to help me, I finally managed to get a real person at Toshiba and was able to have the problem solved by them. The problem was one that should have been prevented if the Geek Squad installers had done a proper installation and set-up.

All in all, my experience was miserable and I now forced to agree with the terrible reviews that Best Buy and Geek Squad are getting on all of the Internet sites. I was stupid to ignore them when I was searching for a new TV. At lease people now have a forum to let others know about this type of situation.

Life is too short to go through this nonsense ever again. Costco and others that offer true customer service will get my business in the future.

Yours truly,
"

"I will never buy one more thing from Best buy. A product is only as good as customer service and they have none. I tried e-mail, phone and going into the store to ask a simple question and got nowhere from all three sources. And their charges for repairs are excessive and downright criminal.
I agree with the person who said he wouldn't go into another store unless it was to take a crap and there were no other bathrooms around."

"Cool prices best place to get your television sets. I like the fact that they have cheaper shipping now!"

"Bought a "new" logitech mouse from Best Buy Lynnwood. The package looked damaged when I purchased, but was the last in stock, but the mouse seemed intact. I got home and as I opened the package it was obvious this was NOT NEW, it had oily finger marks on the buttons and wheel and scratches on the glide pad thingies on the bottom. Although it worked, I was so irked that I was sold an obviously used item as new. I returned it and bought it elswehere.

I doubt it was a big corporate conspiracy or anything, but this should have happened and is probably indicative of bigger internal problems. "

"Purchased a Dell All in one Computer online on Sept 30th and received on Oct. 5th. Started having "no video" problems on very first boot up. Contacted Dell on the 10th of Oct. and began troubleshooting issues for over a week till Dell recommended I return it to Best Buy for refund or replacement. Contacted Best Buy and received assurances that they would email me a UPS shipping label within 24 hours. A week later still haven't received shipping label. Called Best Buy and was informed that it was no longer under their return policy due to time passed even though I contacted them initially within the return policy time length. Best Buy's practice is to put you off with false information during phone contact long enough to last until the warranty/return policy stated on their website expires."

"Don't ever buy anything from BestBuy!!! We got a refurbished HP desktop computer from BestBuy.com and had it shipped to our local store. We didn't set it up for about 12 days because we had house guests. When we did set it up we immediately had problems with it. After 2 nights on the phone with HP tech support they determined that 2 of the 4 memory slots are bad. So, we called BestBuy who refuse to stand behind what they sell. Apparently the local store doesn't get any profits from our purchase on BestBuy.com so they don't want to help us at all. Terrible customer service and I will never step foot in a BestBuy again unless I really need to take a crap and can't locate another restroom. "

"Best Buy consists of a bunch of selfish senior management who hire inexperienced, inconsiderate and uncustomer service friendly staff who are too young to realize that a customer comes first....not their own corporate greed. I truly had spent over $25,000 at my local Best Buy stores over the last 4 or 5 years. Yet when the time came that I needed them to acknowledge their wrong doing and work with me on a new Plasma television that they loaded into my vehicle and clearly broke without question...they simply said that as soon as it leaves their doors, whether they load it in my vehicle or not, its my resposibility and they will not return damaged goods. The manager actually said to me once the TV screen was acknowledged as cracked during the loading process, "Then you should've had someone other than a Best Buy employee load a 60 inch TV in your vehicle". "

"***DO NOT BUY FROM BEST BUY !!!***

They are more like Best Bin !. went to there retail shop in UK Thurrock/Lakeside to pick up a washing machine. before going there i've call customer service to check if they had the item in stock they confirm they had 2 also i requested they call the store to make sure they had the item there. the store confirm they had the item in there stock room. drove over 2 hours to there retail shop just to find out they had none. was very angry now so i requested to speak to there manager he's was so rude and arrogant he said "if we have none then we have none" also had no consideration that my wife and baby was there !.

*BAD SERVICE
*BAD CUSTOMER RELATION
*BAD STOCK KEEPING
***NEVER NEVER NEVER USE THEM !!!!!***"

"Worst customer experience in my life. I ordered a bunch of Hard drives from them and they left my order in limbo for a week so far. They couldn't tell me if my order shipped, was cancelled or back ordered. I spent hours patiently just trying to figure what the was going on... One rep said the order shipped, another order said it was back ordered and the next said they are going to cancel. I wish I could get back the hours of my life I wasted trying to do business with them. Do not ever place your order with best buy online!"

"Best buy had horrible customer service. I recently bought a laptop with a defect, the top of the screen would constantly flash with lines and such. Upon asking for the options I had, they told me to either pay 100 dollars, and get a new computer, or pay 700. These options all profit Best Buy and in NO WAY help me. This is their customer service, telling you to pay more."

"Worst retailer ever. Does shady business. Always end up covering their mistakes as "Price Error". The worst customer service as well. Will never give business to them again. Not recommended at all !!!"