"The Worst Buy-ing experience I’ve ever had. I bought two Sony TVs (32” and 40”) from Best Buy on March 22, 2011. They set up delivery for April 14, 2011 because the TV’s were on back order. (Our two aging TVs were on their last legs, but we thought we could make it until delivery.) In the mean time, I sent in my first payment of $100.

On April 14, 2011, there was no call setting up a delivery time so I called Best Buy to find out what was happening. The delivery was delayed until May 3, 2011. A week before delivery I checked with Best Buy and they assured me that delivery was set for May 3, 2011.

On April 29, 2011, Best Buy called and left a message stating that the delivery would not be made until May 24, 2011. Before I could call back I got a second call stating that they couldn’t make the delivery on May 24, 2011, but they were trying to confirm it for May 25, 2011. At that point, I asked to have the order cancelled.

To do that I would have to call the store, which I did immediately. The salesperson offerred to provide equivalent TVs and have them delivered by May 25, 2011. “No thanks, you may promise that, but I no longer trust Best Buy to follow through on your promise.” He promised to cancel the order and have my $100 refunded within 5 business days. By this time, the older TV had completely died so we were down to one TV.

So, on April 30, 2011, I bought the same two Sony TVs at Sears for less and took the 32” home with me. Sears promised to deliver the 40” on May 9, 2011 and cart off the second TV. The 40” was delivered as promised at the early part of their delivery window.

Best Buy sent me a second bill, so today (May 10, 2011) I called to find out what was going on with a second bill since I had cancelled my order. Their automated telephone system was nearly impossible to navgate though to a real human. After being disconnected the first time, I finally got through; I was told that the TVs had been cancelled and I had a $100 credit at Best Buy for the payment I had made earlier. When I asked to have the money refunded, she said she would do that but it would take 30 days for the refund check to be sent.

In summary, this was the Worst Buy experience I’ve had. Go to Sears if you want a good buying experience."

"f***...Iv'e show of looked at the review from the very beginning...Let me get straight to the point,I have the Protection plan. My computer is only 5 days old .(true Story) opened four time and the LCD broke...Now there trying to charge me 450 3/4 value of the computer itself.Now im stuck because CUSTOMER SERVICE DOESN'T HAVE ANY OPTIONS FOR AS A CUSTOMER. If anyone wants to hear more about this story personally give me a shout(***-***-****) !!! I have a whole lot more to say about this Story @ Town-center

Thanks allot Leo& Warren, WHAT A GREAT EXPERIENCED I HAD"

"I recently purchased a phone at Best Buy in Parker Colorado. My experience took a little more time than I was prepared for. They did a good job in getting me set up. The overall experience was a good one though. I did like the mobile protection plan that they offered."

"The story begins about 5 1/2 weeks ago when our 13 year old fridge broke. Looked around in local stores as well as online. Found a great deal on a Samsung fridge that we wanted on BestBuy.com. Were going to save $400-500 from what I could find elsewhere, but there was a 3 week delivery time. Managed to get my wife to go along with it even though we were going to be without fridge for 3 weeks.

3/21/2011 Ordered a Samsung RFG297AAWP fridge from BestBuy.com which was on sale for $1478 + tax and delivery = $1615 total. Scheduled delivery 4/12/2011

3/21/2011 Email from BestBuy confirming the order

3/21/2011 Email from BestBuy confirming delivery on 4/12/2011. Informing me that they will call me the day before delivery and schedule a time-slot.

4/6/2011 Credit card charged for my order


4/11/2011 @ noon Day before delivery - still not heard anything. Called them up and asked about the delivery. Was then told, "no, it's not coming tomorrow - it's on back order".. When is it coming back in stock? Not sure said the agent. Why didn't you notify me? You should have got an email notification she said. I checked my email/junk email etc - no email from Best Buy. Really upset that they hadn't notified us, but decided to hang up and talk to my wife and see what we will do.

4/11/2011 @ 12:30PM 30 minutes later I got a call from BestBuy Delivery department. "We're calling to schedule a delivery for tomorrow". "Are you really sure?" I asked the lady. Just talked to someone that said it was on backorder. Was put on hold and after 2-3 minutes I was told..."You are correct sir". My apologize. Told her nicely that they really should improve their procedures. Notify customers properly and don't call and schedule delivery for items you don't have - pretty fundamental stuff IMHO.


4/11/2011 @ 1PM Another ~30 minutes later I got email from BestBuy, rescheduling my delivery for 5/2/2011 (another 3 weeks wait, 6 weeks from my initial order). Was NOT happy about this...
4/11/2011

4/11/2011 @ 7PM Went to the local BestBuy store and looked at other models. Talked with the local sales rep. He checked on the computer and said that he didn't think that the model we ordered will come back in stock. But he couldn't get me anything similar for the price we got online.
3/21/2011 Called the 1-888 number and talked to a sales rep. Told the whole story and what the local sales rep had said. She checked in the computer and re-confirmed that our deliver will be on 5/2. No need to worry. (6 weeks from initial order!) Didn't want to make a decision on whether to cancel the order or not at this point so I hung up.

4/11/2011 - 4/20/2011 We were NOT happy with the prospect of having to wait another 3 weeks so we looked around for other fridges at various places, online, local stores etc etc - but could not find anything similar for the price we had got for the unit we ordered from BestBuy.com. Finally decided to stick with our order - even though it was a royal P.I.T.A. to wait 6 weeks for a fridge.

4/26/2011 Decided to call and double-check the status of my order. The lady said that it's fine - no comments or notes in my order - it should be on track for delivery 5/2/2011.

I explained my situation, that we've been without fridge for 5+ weeks and I really wanted to make sure we get a fridge next week. She put me on hold while she called the distribution center. Got back to me within a few minutes and said, sorry, it's a discontinued item - we will not be able to get that item. Are you serious, I asked - why didn't you notify me about this? She couldn't answer - of course.

She canceled the order

I asked if she could get me an equivalent model for the same price. She said she would have to connect me to a sales person...

Got connected to a sales lady (Isabelle). Explained the story. Told her the story and asked if she could get me an equivalent model for the same price. Checked on BestBuy.com and saw that a new model, RFG297HDWP, was introduced to replace the discontinued RFG297AAWP model. But the price of that one was $2499 (no sale). She could not give that model to me for the same price.

Asked to talk to her manager. Put on hold for 5 minutes...she came back and said that she would transfer me. beep, beep...got disconnected

Called back to the main 1-888 number and asked to talk to Isabelle. The lady at the main switchboard could not direct my call to a specific agent..had to get another lady. Explained my story again..and finally convinced her to talk to her manager. Was put on hold for 20-30 minutes before I got through to the manager. Explained the whole story again. He apologized for the problem with the order, but said he could not offer me a replacement for the same price. I had ordered an "outlet item.." The best thing he could do was to give me $150 off on any other fridge that I wanted. Told him that they Best Buy had screwed up - it wasn't my fault that the item was out of stock. You happily took my order, charged my card, and confirmed the delivery (twice). Still you can't deliver anything to me. Told him that they should offer me the next better model / replacement model for same price. He would not agree on that. Insisted on the $150 off. Told him that I rather take my business elsewhere where they appreciate their customers. Hinted to him that he could talk to his manager and give me a callback within a few hours if they changed their mind.



No callback - of course.


4/26/2011 Went to a local store (Not Best Buy) and bought a new fridge. Delivery on 4/28/2011.

"

"I HATE Best buy. Unfortunately they are the only electronics store in my area. I will never go there again, I guess I will go to a town further away to buy my electronic items from now on.
My 1st bad experience was when we bought 2 laptop computer for our teenage kids for christmas. We don't know much about computers so we paid for $70.00 to have the Geek Squad set up the computer for us. We also paid $250.00 for a 2 year protection plan. We were never given any paperwork explaining exactly what the covered. So when my daughter got a virus I sent to to best buy figuring it was covered under plan. It wasn't. Guess we only had coverage for external issues. Would have been nice to have that explained to you before you purchase a protection plan. So a year and a half later my sons laptop won't power on. Take it to geek squad, they sent it out to be fixed. It comes back and they can't find any problems with it. Take it home and it keeps acting up. Now there is no picture on screen at all. Take it back to best buy. They send it back out, get a call saying it would cost more to fix and to replace. Ok so what about the 6 months left on my Protection Plan. Well now that is null and void. When your purchase a replacement laptop you have to purchase a new plan. That was excplained in our protection plan agreement papers. WHICH WE NEVER GOT! So my son gets a Best Buy gift card so he can purchase a new laptop. WEll, guess what. They don't have laptops for that price with all the features he had on old computer. Found one that was close. Noticed there was anti-virus and geek squad set up stuff taped to the box so I assume that is included in price. NO. You have to pay extra for all that. All these people try to do is up-sell everything.
I will never go there again."

"Bought a Laptop online, was harmless. Had the laptop delivered with no problems. Bestbuy isn't all bad :P"

" The scenario: Found a SONY camcorder at a very good price at one BBY. Next day took my wife to try the camcorder out at the BBY closer to home.
Asked sales person about the cam's spot focus/metering function, this is where it starts to go weird, he asks me, "does it have a spot metering capability?" I tell him I'm not trying to sell him the camcorder he should be trying to sell it to us. He says the camcorder in question does not have spot focus/metering capability. I show him the cam's menu screen where it shows spot meter/focusing as an option. he calls for another sales rep to come help and he excuses himself.
Sales rep #2 says the camcorder we're interested in does not have spot focus/metering in spite of what the menu screen shows.. However, this other model does. I note that we have just gone from looking at a $356 camcorder to a $503 camcorder. I go along with his actions and ask him to show us how the function works.
He can not find the feature anywhere in the menu but assures us its there and it does work and then suggests we look at the new models that just arrived. We thank him for his help and tell him we'll think about it.
On to sales rep #3. We ask her to check the stock at the first BBY store I visited. They still have some so we tell her that we'll go there if she would get us the phone number so we can verify and have one set aside. She offers in stead to hand us over to another sales rep who will make the call and while she is doing that for us we can pay for it right then and there and be done with the paperwork.
We decline, go to the first BBY store I visited,get the camcorder at an even cheaper price, the accessories we wanted and dealt with a bit more knowledgeable sales staff.
Moral? Do your homework as you can't count on the sales staff to know their product but you can still find deals.
1. #1 sale rep did not know squat about product
2. #2 sales rep knew a little bit more
3. #3 sales rep would not provide (phone #) what we requested, the ph number for other BBY store.
I can understand not being familiar with a display full of new product but what were looking was a camcorder on closeout which means its been in the store for a year. You'd think in that time the supervisor would've gathered his troops and got them some help with product knowledge.
I don't know if its arrogance or business practice but why don't they just say "I dont know.""

"Purchased a sony e-reader from Best Buy. Had it for two weeks and turned it on one day and it had lines across the screen. Took it back and they refused to give me another one or credit for that one. They said it was damaged and if you read the back of your receipt it states no returns on damaged goods. The back of that receipt limits you from returning almost anything to best buy. Never again will I step foot in a Best Buy Store."

"I wish I would have found this site before I made a purchase at Best Buy. It will be my last purchase. TERRIBLE CUSTOMER SERVICE. Installation team cracked our kitchen counter top, scratched our wood floors and nicked our wood cabinets during dishwasher installation. Getting the run around trying to get someone to address the damage. BUYER BEWARE"

"Do not use their crdit cards! They will not reverse any late payment charges even if you pay the balance off in full......poor customer service"

"Ordered a laptop via phone on Sunday, 03/06 to be picked from a store on 03/07 and was told that I could apply a gift card toward the purchase when I picked it up at the store. WRONG!!! Had to cancel the phone order by phone. Upon cancellation of the laptop, was told that they were charging $41.18 to my acount for 6 months of antivirus and 6 months Geek Squad Ask-an-Agent that had been offered to me 'free' and I had declined the offer even 'free'! "

"BEST BUY are thiefs! They pushed us into buying a washer and dryer by offering us a free storage unit for the washer and dryer. This made the price of the prtoducts worth purchasing. They convinced us that even though we had cash for the purchase to open the credit card in the Best Buy name for dbl points. We were hesitant since we had the cash but still they said this was the best way to go and then to pay it off on the first bill.
Ok so here we are with a new credit line of $2000 in the name of Best Buy and a new washer and dryer with storage units.
less then 12 hours later after they charged us $1593.68 to our New Best Buy card they called to tell us they were not able to give us the storage and that they could do nothing for us. the whole reason we made the purchase was becuase the price was worth it with the storage (not without).
Now we have a line of credit open with them and no product because they lied and cheated us.
Dont ever Buy from Best Buy there liers and cheaters."

"I published the following review of the Best Buy in Commack NY at this link:

http://www.longislandfirearms.com/forum/m-***-***-****.95748/s-new/#num11


I want to share a very bad shopping experience. It specifically involves the Best Buy Store in Commack/East Northport on Jericho Tpke.

I bought my son a DSI in December to be given as a Christmas gift. In January it started to malfunction. Unfortunately, I am in a cast now and was unable to get out to return it until my time and weather conditions allowed. Luckily, (I thought) I had purchased the extended warranty at a cost of $64.99. So, off I went to Best Buy, DSI and son in hand. There I was told that my two month old DSI would be returned for a refurbished unit. I explained that this unit was only two months old and I did not want my son to wait any longer for a replacement. Besides, why should I get a refurbished unit when this unit went defective after only a month? After speaking to a manager, I was told that an exception would be made. When I went to the register, I was told I had to pay $54.00. It was explained to me that when I purchased the unit, it was on a promotion with a gift card. Also, the unit was on sale then and it is not now. Now that I was exchanging the unit, they wanted to CHARGE me for the gift card and the difference in the prices. I explained that I was not asking for a refund, I was merely exchanging a defective one. Back to the manager, who echoed the same story the cashier had just told me. This was unbelievable. Out to my car I went, where I sat, patiently and called customer relations. After going through the entire story with a customer service rep, I was disconnected (bad cell). After my second go through with another customer service rep, he explained that the store manager's decision was the final one. This, IN FACT WAS BEST BUY'S POLICY. I then asked to speak with the manager of customer relations. She, of course, was not available. I left a voice mail for her. I was advised that I may not get a return call until Sunday.


Bottom line:

If you buy something at Best Buy and it breaks, malfunctions/goes defective, you are going to wait for a REFURBISHED unit to replace your new unit. Even if you just bought it yesterday, unless you make a fuss! If you get a new unit, be prepared for what follows below.


The manager has the FINAL word. Corporate can not/will not override his decision.

That gift card that you get (only usable at Best Buy) locks you in to the deal. If you want out, want a exchange, return...... you are out of luck.

If you are willing to accept every other quirk in Best Buy's policies, plan on paying the difference between the then purchase price and the now exchange price!

The extended warranty (which represented 1/2 the cost of the unit) affords you no protection against these policies.


Best Buy??? I think not!
Shame on you Best Buy!!!!!!!!!!!!!!!!!!!!!!



"

"FYI WARNING:
We bought a laptop for around 700.00 at Best Buy, having to pay an extra 100.00 for the "Geek Squad" because it didn't come with programs, blah blah blha... This laptop is now freezing up over and over to the point of not even being able to use it, after 18 days, I can't get a refund and they could care less about it.
They informed me that the refund policy on cpomputers is only 14 days. So ppl, if you buy from Best Buy, read the fine print. In addition to this, even though I will be allowed to exchange the laptop (not thier usual policy) I will be charged a restocking fee of 15% for a crap computer that They sold ME. I hate best Buy now."

"Bought a Sony Vaio with a bundle..Great deal"