"I bought an IPAD for my daughter's birthday. Over one month later (with only minimal use), the machine froze. She went to the store in Patchogue NY where the manager, Chris, told her that he would replace the machine if she returned with the receipt, since I had bought it with cash. She went in the next day with the receipt, Chris was not there, but she was told they would do nothing to help her because the purchase was over 14 days old. This was done in a condescending and mocking manner, especially when my daughter got upset. They would not even look at the machine ( which cost $830) and told her to go to the Apple store. Apple fixed it within moments....Best Buy just didn't care. I have heard rotten reports about this chain. Will not return and will stick with PC Richards or Amazon. On the same date I also purchased a inexpensive Toshiba notebook for myself...there was serious pressure for me to buy their extended warranty, virus protection and their "set up", a simple process anyone could do with basic computer skill. These add-ons would have amounted to the price of the notebook.

However, most of the front line staff prior to purchase were helpful and polite. The hard sell must be Best Buy employee protocol, along with their deplorable customer service after purchase."

"Best Buy has high prices, but decent support. Just got a new XBox from their web store to pick up at a local store. Service online is fine, but local store service could be better.

All in all, I'm satisfied because now my son has the XBox, and it was a relatively smooth buying experience."

"We bought a Toshiba laptop at the Washington Square, OR store and were told that for $100 it would include MS Office installed. We assumed that this was a full version including Outlook but after getting the product opened we realized it was the Student version that didn't include Outlook. We were told that Outlook would cost another $100 to install. When I told them I could get a better deal on a similar PC with full Office installed and wanted a refund they told me that they wouldn't refund the price of the installed software or the $60 labor charge for system set-up.
Best Buy is as bad as any on-line scammer, leading you to make a purchase and making it virtually impossible to get a refund if you discover a problem with what you bought.
The salesman at the store was named Arsh and he should be reprimanded for selling the wrong product and getting us into this mess. We have wasted hours now and are stuck with the product and a very bad taste in our mouth for having dealt with Best Buy- never again!"

"We ordered a new HPTouchsmart All-in-One Computer and had paid for GeekSquad to install and transfer all our data from our old computer to our new one.It wasn't until we called HP tech support for assistance with the recipe box included in the touchsmart software that we learned that the computer had been registered two months before our purchase and that the software was corrupt. Our dealings with BestBuy.com and their reps and GeekSquad has been a nightmare. We have had undue stress in trying to get this resolved. They have shipped us a new computer,after several phone calls, and it is apparent that there is very little communication between their CSR and GeekSquad. They had never informed GeekSquad that there should be no charge for installation and transfer of data for the replaced computer.Having been a Best Buy customer for many years, I would now advise all consumers to go elsewhere until this retailer gets their act together. "

"Customer help is kind of hard to find sometimes, but I guess it depends on the time of day. Had to do an exchange which went pretty smoothly. I think the prices on some stuff is a little high."

"Bought 2GB memory. Not enough for what I needed.
Returned it two weeks later and got the money back.
Good Customer Service."

"I have not changed my opinion about Best Buy since I wrote the first review. Best Buy Associates and Management will lie to you and will never stand behind their products. Best Buy should be closed after mistreating thousands of people. "

"This experience has been utterly exasperating! Best Buy may sell but fails to deliver! On July 26th we purchased an over the range microwave oven, applying a $25.00 gift card;arranged for delivery and installation and even purchased a service contract. After waiting an entire day,Sat.,Jul 31st, Best Buy Installers failed to show. We never even received the courtesy of a phone call!!
We rescheduled for Tues.,Aug 3rd and again we waited an entire afternnon and evening. We called to verify that they were indeed coming and discovered that the installers did not even have the the microwave on their truck and hense could not insatll.I returned to the store on Fri.Aug 6th to cancel my order. Best Buy claims they cannot cancel the order because they cannot locate the microwave. I returned again today, Tues.Aug 10th and the manager, tells me they are still unable to cancel.I,the customer,have been inconvenienced and yet if I choose to cancel via AM.Express rather than pay for an item that was never delivered or installed I forfeit my $25 gift card. Is this service? Best Buy has lost all credibility. It is now 5 days and the situation is unresloved. Delivery failure,
no customer feedback, and poor service spells disaster for Best Buy! "

"I purchased a defective Hewlett-Packard computer from Best Buy's Chandler store. After an interrogation, I was given a full refund with an exception. Their "Geek Squad" refused to return $99- for an "optimization" they'd done on the computer. I'm not entirely sure what that entails, but it was done pre-purchase. They would not return the money, as it covered their labor. My wife had taken it in for me and like many people, it was the holidays and I just let it slide. But I've thought about other people getting shafted since.

Explain to me why you would pay for labor done on a computer prior to purchasing it? Perhaps I should pay for the labor done at the manufacturer's plant as well.

I contacted the store manager on three occasions. He never returned my calls. I called recently about the issue and this time I was told there are many store managers. (That wasn't the case in December.) Perhaps this is a new 'shell game'.

I'd avoid the place like the plague. They have friendly sales people, but you'll find that they and the so-called managers are not empowered to do much of anything."

"I went into Best Buy to look for a DVD lens cleaner that I saw on BB's website and found a particular store that had them in stock (not many did and I had to drive some distance), as noted on the website. When I arrived, I asked where to find the product after searching on my own for a bit. I was taken to a CD disc cleaner and then I explained in further detail what I was looking for -- and tried to show the printed web page with the product only to be treated very poorly and dismissively. The customer service rep then asked a co-worker(which is fine) but the other employee didn't hesitate to say 'NO, we don't carry that' which to me translates to: I don't want to help you. I was then led around the store on a search and finally we found a different lens cleaner disc for almost double the price of the item that I found online. I asked why the website showed me that the item I wanted to see was available in that particular store and then the clerk finally looked it up on a store computer. It said 5 were available on site, yet she didn't know where to look. She just said that the one we found 'should' work just as well and her attitude became worse when I said I was disappointed and that I wanted see all my options; that the item I was looking for was less expensive; and I wanted to know who might be able to help me locate the original item I came in for. While I can make some allowances for things like an inventory miscount or re-arrangement, I was extremely unsatisfied with the attitude of the employee and the bait and switch tactics. A third option was finally provided and I ended up purchasing that item, which in the end didn't work anyway. What a waste of money, time, and gasoline. I have always tried to avoid Best Buy but now I am completely done with that store. I'm even more disappointed that a new store will be moving into my closest shopping center....what a waste of space."

"Placed an order for items in stock for pick up. I had to call to see why the delay. Best buy has no idea i have even placed an order for pick up at their store. No help from online "customer service" or from the store... "

"I'm not sure if Best Buy will see the demise of Circuit City as a lesson, or an opportunity to further diminish their services. These retailers provide some value, but rarely a good price. You pay through the nose for a pretty storefront which gives you zero benefit once you get home with your goodies.
We just bought a new MacBook Pro at Best Buy in West Palm, Florida. It took six employees to sell this to us, and was a minor mess, saturated in incompetence and indifference. The store was near empty, and my wife actually shook a salesman away from his video game so we could give them our money. It's not important, but neither is Best Buy. Too bad they employee so many people, as I personally can't believe this business will survive over the next few years. It would be very hard for me to spend money with Best Buy in the future."

"I Ordered a motorola tundra Cell Phone online 07/21/2010. I paid for expedited shipping. My confirmation email stated
Status: Order in process of being fulfilled. Estimated arrival date: 07/22/2010 - 07/23/2010
I checked my order status online Friday evening 07/23/2010 and saw no order status. I called customer service that night and was told he did not understand what was going on and would have refer my order to the "BACKROOM". I requested a call back to let me know where my order was. I checked my online status Saturday 07/24/2010 and still no status. I checked my bank account and saw Best Buy had charged my account. I called customer service again 07/24/2010. The first rep was very courtious and determined my order had been sent to the manufacturer and would be shipped in the express mode once it shipped. The web site nor the order process said this would take place or I would have never ordered. I ask for my order to be canceled. I was informed "YOUR ORDER CANNOT BE CANCELED". I ask to speak to a supervisor. He was very apoligetic for my concerns but also informed he could not cancel my order either and also for the problems in the order process and web site not telling me my order would be sent to the manufacturer. He is supposed to be calling me back in 2 hours to update me. I called my credit card company to disput the the charges and stop payment. I will order from another company."

"I like ordering online, but this is the last time I'm going to buy from Best Buy's online store. I ordered my power supply on the sixth. The page for the item clearly said in-stock and was "guaranteed to ship within 1-2 days." Today is the 23rd. The online order details say that the order is still being processed. (The payment hasn't even been charged, YET my $100 Best Buy gift card hasn't been refunded.) I cancelled the order by calling, and the amount that was pending on the credit card was knocked off. It's been three days since I've called. I've sent e-mails. No reply whatsoever. The last e-mail I sent a week ago hasn't been answered. If I'm going to buy from Best Buy, it's only going to be from the retail store."

"I like to order from Best Buy because you can order online and pick it up in the store. However I have had some hits and misses. The first time I did this I did not have to wait any time at all when I showed up to pick up my order. The last time however was a nightmare. I never received a confirmation that my order was ready even though it said it was in stock. So I called and was told that my order was ready. I showed up and the person behind the desk told me that she could not help me because she did not know what to do. My order was sitting right behind her. I asked if she would get someone and she said she couldn't. I had to find someone myself to help me. I will think twice before doing this again."