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4/5

2002-09-19

"This company offers good prices on some heat sink fans.

The order arrived on the date expected. They kept me updated on order confirmation and shipping information, including FedEx tracking info.

I was a bit disappointed with the packaging. The padding in the box seem rather sparse. While nothing was damaged, a bit more care in packing the order would have been nice. Also I didn't receive any printed invoice or receipt with the order.
"

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Delivering products damage free
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2/5

2002-09-18

"My order took almost two weeks to arrive via USPS. That isn't so long, but I never got any shipping notice, leading me to believe that my order still hadn't shipped. The tracking service on the site said my order hadn't shipped yet and I had to send an email to customer service and eventually call when that wasn't responded to. This order was a hassle that I should have cancelled it a week ago.
To the benefit of Best Byte, the box was very well packed and shipping charges were fair.
"

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Overall quality of the company
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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
N/A
Resolving problems
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
Making decisions on their own
N/A
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
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5/5

2002-09-17

"It's good to see some businesses will ship 1st class to save on cost. Great service. 3 confirmation emails: (order, processed, shppied). Arrived quickly via USPS. Again, it's great to see some companies don't charge you $6 to ship a 1 oz item."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
N/A
Web site reliability
N/A
Web site being easy to use
N/A

5/5

2002-09-14

"sorry wrong vedor"

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Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-09-13

"I have previously bought from this company many times, they are relialbe and cheap. The shipping rates are great and the products come on time. There was an error in my last order, being misled by getting a "trilight fan", it was just a cybercooler, called up technical support and they changed the website because of the error, and of course a refund. Im very happy with this company, and I will buy again from this website. "

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Overall quality of the company
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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-09-09

"Ordered Artic Silver 3, Screws, Cables, Power Switch, Fan. All was there, no problems. Shipping time was average, but it was dirt cheap! I'd go through them again."

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4/5

2002-09-03

"While they said items were in stock, ship same day, it didn't really ship until 2 days later. I later found out that I didn't pick the right shipping option, but they never explained all that AT CHECKOUT, they just assume you will read their front page. I picked FedEx ground, which I know does deliver in 3 days in my area from them.

They also do not answer their e-mails!!! Don't know what is up with that!

Besides those gripes, all items arrived, packing was fair, and they didn't use any popcorn/foam peanuts or newspaper or anything, just the items by themselves.
So they get a hit on the packing also.

"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-09-02

"Order shipped next day, and arrived very quickly. No problems at all"

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5/5

2002-09-01

"No problems, recommended."

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Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent

5/5

2002-08-31

"Ordered on 8/2, recived on 8/30 by using USPS. really fast. everything is in the package. well do business again.

"

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Overall product shipping and delivery process

5/5

2002-08-28

"I ordered several times from this company and everything went great! Fabulious prices, good service and well packed shippments. I will continue to do business with them. Barry at customer service is most helpfull also."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges

5/5

2002-08-28

"I ordered two tubes of Arctic Silver III on a Friday, and received it on Monday. Order confirmation was immediate, shipping confirmation was quick as well and shipping was free. Excellent experience with this company."

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N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

4/5

2002-08-25

"their default carrier is by USPS ground. if you're pressed for time you mite want to spend the extra money for faster shipping"

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N/A
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Overall product shipping and delivery process

5/5

2002-08-23

"Very positive experience. Spoke with them once on the phone before ordering: very unhurried and professional. Order was shipped same day I placed it and everything arrived two days later. I highly recommend these folks!"

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2/5

2002-08-22

"I ordered a $5 tube of ASIII. Shipping was free, and several days later I received a tube of Artic Alumina. It took 3 E-mails to get a response from their support center. Finally, I called and was informed that I would have to pay an additional $1.50 in order to receive the actual item I ordered. I will try no to order from these guys again!"

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