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Verified
5/5

2004-02-28

"I purchased some Arctic Silver 5 from this company for only $5 which was way better then the price newegg.com was offering of $7.25+$4 shipping a total of $11.25, i got it for just $5 and shipping was free ... I received my item in just two days after my order so i couldnt be more happy."

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Verified
5/5

2004-02-18

"Ordered several items, which were all priced lower than newegg(my typical one-stop shopping source) and paid for ground shipping, on the night of the 01/20/04. On the 24th I recieved everything, which had been shipped USPS priority. I was VERY pleased to have it here so quickly when I only ordered ground shipping.

Excellent experience, I will definately shop here again.
"

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Overall product shipping and delivery process
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Verified
4/5

2004-02-18

"Great experience doing business with. I ordered 2 seperate things with two seperate orders, because I saved money on shipping instead of a flat multi-item shipping fee. But as a surprise, they ended up shipped my items together.

Although I ordered late in the evening and there was a weekend and a holiday in between, technically I got the items in 8 days, but in reality it only took 4 business days to ship. Acceptable.
"

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Verified
5/5

2004-02-12

"Excellent prices, free shipping on many items, though only if purchased seperately.

The site isn't very nice, but things are fairly easy to find.
The ordering looks overyly simplified, and the confirmation email has little relevant information.

Shipping was fairly fast but not very. Ordered something from another site the same day, this got here a day after that.
"

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Overall quality of the company
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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Verified
5/5

2004-02-07

"Great prices, fast shipping. Arrived in perfect working order."

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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
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Verified
1/5

2004-02-06

"Very disapointed with customer service VERY RUDE over the phone and did not want to help me find my lost package that i never recived..... ill take my business elsewere... A.C."

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N/A
Ease of ordering online
N/A
Ease of checking order status
N/A
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
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Verified
5/5

2004-01-18

"Great company - very fast shipping was ordered 1-15 arrived 1-17. Great!
good prices on Power supply and zalman fans/coolers
"

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Verified
2/5

2003-12-19

"I ordered the Thermaltake X-View accessory from bestbyte and the order was processed quickly and efficiently, BUT when I recieved my product it appears to be in "used" condition. The plastic window has several large scratches on it and the metal drive bay plate has visible scaring marks from where it has been in and out of a computer case before."

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N/A
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall web site
Web site being easy to use
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Verified
1/5

2003-12-19

"TERRIBLE SERVICE
Beleive everything you read about thier service. The prices are good, but you are taking a risk buying from them.

I have ordered cooling products once with no problems, so I went back again. They sent the order fairly quickly--but some RAM Heatsinks were missing (a whopping $4).

I sent a email and they responded quickly, asking me to double check the packaging. The said they would send the missing products or refund my money--my choice.

I wrote back assuring them the RAM Sinks were missing and they should send them to me...no response. Another email...no response. Costermer service link on website...no response. Six more emails...no response.

So, I went to my credit card, they cut off the payment...PRESTO..RAM Sinks on my doorstep.

The fact that this company would behave this way over a $4 product should be a warning. How will they treat you if you need to return som $200 memory?

STAY AWAY...there are plenty of good companies.
"

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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
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Verified
4/5

2003-12-17

"Took a long time to get it shipped out, prices are par, but it's all good in the end."

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Verified
2/5

2003-12-12

"I ordered ArcticSilver Ceramique on 12/2/2003. I received a confirmation email of the order on 12/2 with no links to check status. My credit card was charged on 12/3. I received an email on 12/5 indicated a package had been shipped with no indication of what package or order and had no links. I actually got ahold of the company on their toll-free number and after a little searching he found my order and told me it was shipped by USPS and no tracking was available. I received the package by USPS on 12/11. The syringe was not packaged at all and was just placed in some bubble wrap inside a postal envelope. I was hoping to receive it much sooner as the item was in stock. I will be using the thermal paste this weekend. I couldn't find this item locally and didn't want to pay more for shipping than the price of the item. So, I purchased from Best Byte. I noticed others have had better response/shipping time. So, I'm guessing it depends on the size of your order (i.e. order more and you might get it faster)."

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-12-09

"Good Price for 6 Enermax fans ($5 flat shipping)and in my hands 5 days after ordering. Would order again."

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Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site being easy to use
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Verified
4/5

2003-11-26

"Ordered some heatsinks & artic silver. This time around no problems at all, except for Fedex dropping off the package in the driveway."

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Verified
5/5

2003-11-17

"I made 2 orders for the Arctic Silver 5 and Silver Ramsink Memory Heatsinks, so I can get the free shipping, and they arrived without problem."

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Verified
1/5

2003-11-15

"11/15/03

I ordered 8 24" IDE cables and got 7.I ordered other items also for a total around $140.The RJ45 Crimp tool was also left out of the shipped order.The "$5 flat rate shipping" is Bullsh!t as they jacked me for twice that,on top of charging me tax.I've sent numerous emails and tried all their posted phone numbers at all hours and get ZERO response.If you think Ebay is a crapshoot,try this fly by night.At least at Ebay,you don't have to write the scam's local Attorney General and hope they're tired of online ripoff's like this and worried about re election.
$20 is $20 I would have spent somewhere else and gotten what I paid for.Not to mention the mahine and work that gets held up/delayed because this thief won't deliver.

thekevin
MCSE/A +SS,CCNA 3.0,A+,Network+ and counting
"

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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability