"In December I bought 4 tickets to a Temptations/Four Tops concert in Sarasota Florida on March 8th. I paid $810 which was charged to my credit card. The tickets were promised to be delivered by March 4. On March 6th, I contacted Best and spoke with Dennis. He assured me after talking with the sellers that the tickets would be made available electronically later that night. No tickets were received.
On March 7th, I called Best and spoke with Olivia who assured me the tickets were going to be delivered within the hour by electronic means. No tickets were received.
On March 8th I called Best and spoke with Victor who said he was a manager. He called the seller and after about a 10 minute wait he came back on line to inform me the seller did not have the tickets and the order was to be cancelled.
I reminded Victor about Best stated policy of GUARANEEING a ticket to the event if the seller us unable to perform but since the show was a sell-out there was nothing they could do. I asked for the identity of the seller of the tickets but Victor refused to provide it to me.
I would NEVER consider buying tickets from Best again. As a company they are negligent in providing adequate supervision of the ticket dealers they would do business with. They have no ethics and zero concern for customer care. Worst experience of buying event tickets in my lifetime. AVOID THIS COMPANY!
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"hey are very affordable, fast and i can comfortably say reliable. Their customer service experience is wonderful."
"Love my new tower i will get many years of working on it very fast uploading able to have multi screens iopen and purchased great tech support. I have not really had anything to do yet still setting up."
"Buy tickets from best tickets at the best price, and at any time."
"I got tickets at a cheaper price. I got a comfortable seat. Friendly Customer Service, Delivered on time."
"Buy tickets from the best tickets, in minimum time and at a convenient price."
"You can get tickets with in minutes. Even for featured events. Payment transaction process is secure as well."
"Buying tickets at Best Tickets is very convenient, there are no other extra fees, and the service staff is also very enthusiastic!"
"Needed tailgate tickets for game. Already frustrated i finally called best tickets. Within 5 minutes I had the tickets in my hand for a very reasonable price. I'll definitely use them again and highly recommended them."
"Good website with no hidden fees. Website is simple, though I would upgrade the website. But transactions are fast. Prefer tickets for opera.
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"Best Tickets lives up to it’s name every time! I recently went to a Spurs game and arrived at the office to pick up my tickets. The staff greeted me with a warm welcome, and the owner, Jerome, took time to welcome my friend and me. Best Tickets always meets my needs which is why I don’t go anywhere else to get my tickets. "
"Mykel went out of his way to gather info for me. Very helpful. "
"Throughout the years i have always relied on the professional staff at Best tickets. It's very easy and you know exactly where you'll be sitting! If it's a concert or sporting event they're the people to see. Thanks Best!!"
"You'll have to wait until the next morning if you ordered your tickets "outside normal business hours"! Ordered tickets through Best Tickets for the first time, received an email from them stating a "final approval" is needed from them "during their normal business hours", which they didn't advertise anywhere on the site. After ordering I still saw the same listing online and I missed my chance to secure seats elsewhere due to the inability to cancel my order. Had to wait until the next morning (9 hours later) and got a call from them saying a "technical error" happened and the price has gone up 3 times and they're not responsible for it due to the email I received AFTER I ordered. Won't use again."
"This is the second time I've used Best Tickets and once again I was very pleased. Ruben Berain answered all my questions and helped me get the Best Tickets possible. I was so happy that there were still no hidden fees & no processing fees. I will continue using Best Tickets to purchase tickets. "