"My order come in right in time. I'm really happy with my order "
"I paid $60 for "Worldwide Express" shipping with UPS. Bewild, instead, shipped it "Worldwide Standard". My bewild invoice says it was to be shipped via express shipping. However, upon contacting UPS, I've confirmed it's been shipped via standard shipping. Standard shipping with UPS incurs brokerage fees across borders which can end up costing me 30 - 60 additional dollars based on the price of the package, which among the package being relatively time sensitive, is why I did not pick it. Express shipping with UPS does not incur brokerage fees.
I called bewild and the person answering the phone seemed every confused when I tried to explain the situation to them. Claiming first that they shipped it via the fastest possible means. I know this isn't the case, and I suspect they were simply looking at the invoice instead of what was actually submitted to UPS. After I protested they claimed "I don't know anything about this." Which, I guess, was fairly evident.
I don't want to be mean, I just want what I paid for. This mistake will end up costing me about an additional $60 because someone at bewild couldn't ship it express as written on the invoice.
I want to be very clear: I paid for express shipping and was billed for express shipping, but the my package was not sent via express shipping. Charging for a service and not providing it is illegal in both Canada and the US.
I plan to file a complaint with the BBB and, being a long time and prominent member of the Ontario rave scene, will ensure I tell the ravers I know not to shop there."
"I received my purchase before the predicted date of delivery and I'm pleased with the items."
"Quick, easy and company is very responsive with email notifications."
"awesome, quick delivery.....just what I wanted."
"I received my order promptly and it the product appears to be exactly what I was looking for. "
"The water spray fans came in handy. The light up toys are being enjoyed."
"This rating would have been a 5 star but when I received the belts I ordered, which I liked, my white belt was unprotected & rolled inside of the black belts and black smears were on it. I was fine until I called and spoke with a rep. After advising her, She said "I've never heard of that before" then said "can u wipe it off?" then advised me I could return the belt for an exchange at my own cost (WHAT???) or have a 15% coupon off for my future purchase (because I'm going to want to purchase again???). This is when the rating went from 5 to 3 stars. She never even apologized and her shock towards my complaint led me to believe she thought I was not being honest. I like the belts and in all honesty would probably shop here again and specify in remarks on how to protect my investment, though they should already know this. Not a bad experience but I must say I have had better. "
"Awesome! Loved my stuff and came super fast!"
"Great Tattoo Sleeves, Look So Real! Arrived In Less Than 5 Days. Excellent Service."
"well i had been looking for a shirt for the longest time and i found it @ bewild.com they got me my shirt on time and they even sent me a 15% off thing for my next perches :) very happy and will be buying from them again very soon... i give them 5 stars "
"the woman I spoke with was super friendly!!! I will shop with bewild again"
"Waiting for my order and I get an email on the 14 saying it was delivered at my house and the name Russell was who signed for it and whoever he may be and in fact we were home all day so I'm not satisfied because it was not delivered to me and more so we request that any package be picked up at UPS office on ambassador caffery parkway so I'm gonna call UPS and then notify BEWILD first thing In the morning."
"After scrambling to try to find glow paint for a few weeks in affordable sizes, I stumbled upon bewild and I am very very glad I did.
The gentleman I spoke to on the phone to make my order was extremely kind and helpful and knowledgeable of the products they were selling.
He even got the items shipped out the very next day and to my doorstep long before I asked to have them reach me.
Our company will be ordering from them again if ever we need to!
"
"When the shipment arrived, two of the four Heeley's shoe boxes were significantly damaged. It looked like they were already damaged when the shipment was packed, not during transport. Normally, that wouldn't be a problem; however, the Heeley's are gifts for my grandchildren.
The shoes also turned out to be quite expensive after shipping costs and custom's duty (not BeWild's fault) was added on."