"The Spa Cover was to specs and arrived promptly, but had some issues. I purchased the cover in parts which can then ship via normal shipping. First, 6 out of the 8 foam panels had separation in the outside vapor barrier at the seams. I could not see the inside barrier well enough to tell if they were also ripped open at the seams. Beyond Nice said the option was to use clear packing tape which is what they do at the factory when it happens. Somehow though they did not seem to notice these long rips at the seams before they shipped. After taping it as directed and putting it together I noticed a small cut in the cover itself. It was a small L or V shaped tool cut I have seen in leather working where someone was careless with a tool. Beyond Nice said they could ship me a patch kit if I wanted. I never received the patch kit and later asked about it. At that time they did not mention the lack of the patch kit being shipped at all. Instead, Beyond Nice then asked me to take apart the cover and send pictures of all the parts and pieces so they could determine what happened at the factory. I had already sent them pictures, but they now wanted more. I told them it was already assembled as instructed and unless they wanted me to ship this back I was not going to take it apart again. They never replied to me or sent the repair kit.
Several observations.
I paid for a double vapor barrier and I have to assume that if 6 of the outer barriers are compromised then chances are the inner ones might also have rips. Overall this defeated the entire purpose of me paying extra for double vapor barriers. It would have been nice if they refunded me for the double wrap.
About the shipping. It costs more to ship it via normal shipping and in pieces. If not for using regular shipping instead of drop shipping I would have never seen the issues. It might be good idea to see if any of the vapor barriers are ripped like mine, but for the extra cost and hassle of putting it together I might go with drop ship.
They really need to work on their customer service. Not once did they really apologize or show any real care for the issues I was having. I have had other places offer sincere apologies and offer a partial refund for issues. Beyond Nice just did not seems to care about me.
Their quality control at the factory seems non-existent. The 6 tears at the seams, out of the 8 panels sent, were long and large enough for me to easily spot the moment I opened the boxes. There is no way the person manufacturing or the person packing it could have missed them. The small cut in the top could have been missed at QC, but whomever did it knew they did it when it happened, but ignored it.
There is one possible issue with the looks. Using 8 separate foam pieces is nice for assembly purposes, but you can see the seams pushing up under the cover on the surface. Not an issue for me, but some people might not like the esthetics.
Overall not a nice experience with Beyond Nice. Considering just the issues I spotted I have no confidence the cover will last."
"From the order to the delivery - this is really Beyond Nice experience
I decide to order just a sleeve for my hot tub cover and after google search I found this company. I decide to go with them because they were offering sleeve for my existing cover and the waste, I would create by throwing out the entire cover didn't happen :)
I spoke with Connor, and he explained to me exactly what I need it to measure, and he guide me through placing the order online, A few days later I received an email stating that the covert was being prepared. After couple of weeks, I received another email that the cover will be shipped next week. I need to leave town and I start to worry that the cover won't make it on time before I leave so I decide to call Connor and I ask him to help me out with the shipping so I can get it on time. Sure, enough after a few days I got my cover right before my trip - These guys are great, and they are the only spa cover company for me - Thank you "
"Recommended for those looking for high quality! "
"The best place to purchase a replacement hot tub cover!!
The step by step online instructions were easy to follow.
Our replacement cover came in a timely manner and was in
perfect condition. It is an excellent fit. Nice and snug!
Connor was very helpful in addressing the delivery options
that came up. I would highly recommend this company.
"
"Fit perfectly and 100 times better than the original cover. "
"The whole process from ordering the cover through delivery was great. They worked with me to find the best shipping method and when it arrived, the cover fit perfect on my hot tub. I’m very impressed by the craftsmanship of the cover and the apparent durability of the material. "
"Bought a home with an older hot tub and needed a new cover. I don't remember where we found Beyond Nice, but the customer service call initially was very thorough.
the ordering process was meticulous. several reminders to measure twice and order once. the USPS letter and business card was a nice touch.
Not sure if the lighter weight is because I had to be economic with the the materials. I did receive two notices to upgrade materials, which was reasonable. I ended up paying $500, which is a lot, but hopefully this will last 10 years. "
"Great product & great customer service !"
"Buyer beware!
If you're about to be bamboozled by positive reviews, you should probably know that BeyondNice emails their customers offering $100 amazon gift cards for 'sparkling reviews'.
Mine arrived with a forklift having been driven through it. I supplied pics of damage and the forklift; "customer service" tells me it's not a problem to have a grapefruit-sized hole in the foam insulation. :-/
Past that, the seams are crap, it's missing handles, the tie downs are in the wrong place, and the vinyl oozes some kind of oil in the sun.
And get this- the vinyl it's made of actually melts/fuses together in the sun.
Best part- the debacle that they're trying to keep my money for is their *second* attempt at getting it right. The first was even worse.
Do not buy from this company."
"Very impressed with the quality, fast shipping, well priced. "
"flawless ordering and great communication. received cover undamaged and works great. no more draining the cover after a rain or snow."
"The company was efficient with their communication and it arrived in a timely manner. The cover itself is beautiful and they did a great job. "
"Too a couple months longer than expected to get here, but now all good
Thank you "
"Read the title. Lol Thank you for everything!"
"I can’t believe how well this cover fits! I’m so happy I decided to go with Beyond Nice!"