"So there was a little bit of a mix up on the front end with shipping charges but after that it was smooth and very fast sailing all the way to delivery. Which was also terrific and the cover was delivered about two weeks before promised date! Great communication all the way as well. Great work guys!!"
"What more can I say. Easy to order. Quick response and delivery. Great quality.
"
"The process of ordering was simple and easy to use online. Communication by the company was great all the way through. The product is great - high quality, exactly right fit, durable. Terrific! The delivery was on time. Just a great experience all round. Thank you!!!"
"I placed an order for a new spa cover with a different vendor in November, and after a host of emails and no information, I received an email in May stating that I could receive a new cover in October! After asking what planet they were from, I cancelled the order and contacted BeyondNice. I paid an upcharge to have it expedited and low and behold, 2 weeks later my custom spa cover arrived intact and exactly to specifications! Imagine my stunned amazement when a supplier actually does what they say they are going to do! I had more email status reports by day 2 than I had with the entire experience with the other guys (7 months). Hats off to a standup company, job well done.
Anyone who has ever lifted a water-logged 91-inch spa cover for a year will really appreciate what this meant to me and my family!"
"Appreciate the care put into the construction."
"My hot tub cover was scheduled for delivery just after our return from our long anticipated overseas vacation. Unfortunately, while on vacation, we contacted Covid, were quarantined, and our return indefinitely postponed. I emailed Customer Service and they immediately delayed the shipment of my cover. After our finally testing negative and being allowed to travel again, we were able to return home, let the company know and shortly after our return the cover was delivered. A great example of a company going the extra mile to assist a customer "
"I have used this company for over 20 years. I was surprised when I called and the was greeted by Cindy at Beyond Nice.
She was very professional and made the experience of buying a hot tub cover easy and efficient. Turn around was reasonable and the cover arrived undamaged and fit perfectly.
Thank you for your service."
"I recently purchased a hot tub cover from Beyond Nice. At first I wasn’t sure, I had looked on the internet trying to find a company that makes hot tub covers and then I found your website. I kept looking at the website for several days and decided that I would give Beyond Nice a try. With all the measurements that I sent in. I couldn’t be more pleased with my new cover and have told my pool service about Beyond Nice."
"This is the second cover I've bought from BeyondNice, and they've both been... "beyond Nice".. sorry.. couldn't resist.. they've both been awesome. Eventually I guess all covers waterlog, and again, that's why I had to replace this time, but I was really on the fence about replacing only the insides of it, since my previous BeyondNice was still in such great shape physically even after what I think was 7 or 8 years of use. In the end, I decided to purchase the entire cover again though, mostly because I'm lazy and didn't want to figure out how to get the new foam into the old one! I had a question about fit, so I contacted customer support, who responded immediately with what I needed from my previous order so long ago (It's nice to see they keep those records!!) I ordered the new cover, and was annoyed with myself that I had waited so long, because I know manufacturing time can be long on these covers, but just like last time, they exceeded my expectations and the cover was shipped in a couple weeks. Shipping was fast, the shipping company called to arrange a delivery time, and the cover arrived in great shape. The new cover is just as well built as the last one I bought from them, and although I'm sure this top will outlive the hot tub itself, I'll be sure to buy another BeyondNice cover when I get my new tub. They are so much better than the one that came with the tub originally. Thanks for providing such a great product!!"
"Nice choices and good quality. Our cover arrived earlier than expected.
We purchased a home with an old, very heavy cover. What a difference!
They even custom cut to fit our waterfall.
Very fast delivery and the driver even carried it to our backyard. Our experience was "Beyond Nice " ;)"
"Great communication from company. Made quickly. Fits great and is a very attractive cover."
"This company is awesome. Did a lot of searching & reading reviews. Beyond Nice had great reviews & also sold on Amazon so I figured they would safe place to order from. Easy website. The dimensions for my cover were exactly right plus great price. Got instant email confirmation plus an actual letter thanking me for my order & a contact if I had any problems. Super fast construction & shipping. Beautiful cover & perfect fit. I can’t imagine a better company to do business with "
"I attempted to purchase a spa cover from a cheaper competitor. After 8 months of their lies and no spa cover, I requested a refund. After a month of waiting for a refund, I called Affordablespacovers.com for the refund. They failed to deliver.
I order from Beyond Nice Spa Covers and in less than 2 weeks I had my spa cover!!! I can now enjoy my hot tub again!!! Added bonus, the cover is Made in USA!!
Thank you Beyond Nice "
"Simple and quick to receive
"
"I received a letter and multiple emails about my purchase. The customer service was excellent. The cover fit very well."