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Verified
5/5

2013-08-28

"Interesting selection of products. Some times it takes a little while to ship, but once it does it arrives quickly."


Verified
4/5

2013-08-28

"this order came on time ad there were no surprises."


Verified
5/5

2013-08-28

"It is not my first experience with BTR, and it won't be the last.
Very reliable.
"


Verified
5/5

2013-08-28

"very satisfied with everything, thank you"


Verified
5/5

2013-08-28

"A smooth and enjoyable experience."


Verified
2/5

2013-08-28

"I am actually still waiting for part of my order. I have never dealt with a company that sends the order one or two things at a time! I don't mind the stuff that I ordered, but it sure takes a long time to get it!"

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Verified
5/5

2013-08-28

"well priced item. good styling and sizing"


Verified
5/5

2013-08-28

"The service is excellent and I like the fact that I was continually updated with the progress of my order."


Verified
4/5

2013-08-28

"I find the sizes are sometimes inconsistent. If I always buy size 9 shoes, I will sometimes get shoes that don't fit. The delivery is also often delayed. But customer service is very helpful and friendly when I call. Thank you. "


Verified
5/5

2013-08-28

"My returns were processed in a timely manner and my orders come in as quickly as possible. I have no problems ordering items from Beyond the Rack and I have recommended it to several people."


Verified
2/5

2013-08-28

"I ordered a lapis rose necklace for 89.00 which was shown via picture as a substantial size piece. When I received it it was very tiny so I sent right back asking for a refund due to misrepresentation of this piece. To date I haven't heard anything. There was a refund of 12.99 but no correspondence as to why. Could be blouse I have been waiting for. Very disappointed."


Verified
3/5

2013-08-28

"The re-designed web-site looks much better, however,the information provided is incomplete, images do not present clear view of the product. Very difficult to make a decision. It takes forever to receive merchandise. Last purchase, it took almost two week to deliver the merchandise to compare when it has been shipped from Montreal."

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Verified
5/5

2013-08-28

"Super impressed received my entire order a week before anticipated delivery was a really nice surprise. All my items fit and the compliments I received were endless. I will continue to shop this site."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-08-28

"I think you should have free shipping offered more often...would probably entice me to order more frequently and smaller items. "


Verified
1/5

2013-08-28

"Notified after two weeks the item was not in stock. For my inconvenience received $10 - Wow!"