"The order was good however, I did expect it a little sooner."

"I ordered 2 items and received one of them fairly quickly. The second item however did not arrive. Although when I made my purchase it was available, I received an email and a phone call that the item would not be shipped as Beyond the Rack could not get this item they advertised on their site. I was quite disappointed as I was intending to give this item to my husband for Christmas."

"My purchases are always sent out rather quickly. i'm happy with my purchases 95% of the time :)"

"Shopping with Beyond the Rack will remind you why Canadians prefer US retailers. The clothing products are always some no-name label, rarely do I see a designer I know. The exception here is for purses/bags. They do carry name-brands, but the discounts are laughable. $50 off???? I could get that in store directly from the retailer, or shopping at The Bay when they have their seasonal sales. The discounts truly seem like a joke to me.
The one time I ordered a shirt, the blouse came with a cut-out design on the back, it looked cheap and fit poorly. The blouse was not shown with that detail on the website, as they only feature one-view. Fortunately BTR has a good return policy and customer service and I was able to ship back for free and get a full refund including my original shipping costs.
When compared to other online flash sale sites, BTR is poorly set up. For example, if you would like to search in a sale category for a type of item (ie. blouse, sweater, etc.) you can't. The only filter option is size, and you can still be left with 6 pages of clothing to search through! Other sites like Ideeli and Haute Look allow you to filter by style, color, size, and even price. This enables you to quickly find what you're looking for. It's frustrating and irritating shopping on the BTR site and I won't purchase again. I'd rather pay extra shipping to get something sent to Canada from the US. At least you can get good quality clothing at significant discounts. With the quality of clothing on BTR you may as well just shop at Walmart. You're buying a shirt for $19.99 but the quality is truly $19.99. If you want top quality clothing for less shop elsewhere. "

"Great prices but delivery takes too long and is expensive."

"One of the items I received looked like it was previously opened & it was repackaged in a ball. A belt was suppose to be included with this top, which was not. "

"It is just very slow. Of some of my previous orders, I've received very poor quality products and it was extremely difficult to process return "

"Great products great service"

"The comforter set I ordered was definitely NOT as shown online. I decided that it was suitable (although not as pictured) and began putting it on the bed. When I took it out of the box, there was a tear in the bed skirt. Again, I decided to keep it and was planning to fix the tear myself. However, when I began to put the pillow shams on, four of the decorative buttons fell off immediately. The set was only out of the box for five minutes before it completely fell apart. I have since returned the comforter set and am waiting for my return to be processed. Based on the quality of the items in this set, I am hesitant to order from BTR anymore, but will be forced to as the set can only be returned for credit. Hoping for better luck with my next order."

"Always great quality n prompt service. "

"shipping for the price too high and too slow"

"My order arrived in a timely fashion. The quality of the items was excellent. I love my new dresses!"

"Two of the five items I ordered were cancelled. Beyond the rack used to be so reliable, now it seems like they cancel more than they ship. Shipping for the three items that were sent seemed to take longer than expected, again something I havn't really experienced with BTR... Hopefully they go back to their old ways."

"Quick delivery and love, love love my luggage!"

"J'ai reçu une partie des ma commandes aujourd'hui et je suis déçue...il est impossible de voir le prix de départ des articles et lorsque je regarde l'étiquette à 16$ des boucles d'oreilles que j'ai payé 9,99$ et à 25$ pour l'étiquette du collier (en passant chaine 'cheap'). Je suis certaine que lors de l'évènement, la valeur initiale était supérieure car je ne les aurait pas acheté. Si c'est bel et bien le cas, vous faites de la mauvaise représentation. Je commence à être pas mal moins emballée par votre site maintenant."