"We purchased a chair from this company 6 years ago. It had a lifetime warranty. The chair broke due to mediocre design issues (failed on both arms at the same spot). The company that built the chair is willing to repair the chair but needs a copy of the receipt. Beyondtheofficedoor.com has refused to assist us because they don't keep records beyond 3 years. Even though I can demonstrate that I purchased a chair using my credit card bill, they won't assist. "