"These people are crooks. I am out $195.00 for ink cartridges for an Epson. Although the invoice shows the correct part number, they sent a bunch of mismatched unknown cartridges. They are out and out liars on the phone and will not respond to emails. Stay away at all costs"

"Worst internet buying experience to date.
I hate having to report this but this company is not very reputable in my opinion.
First they took my order on 2/27, said they shipped it 2/28. They sent me an email saying they shipped it 2/28 and a DHL tracking number. When I called them 3/10 the answer machine said they only handle customer concerns via Live Help using their webpage. I tried it multiple times and it stated, "We are currently unavailable and will be back in 15 minuts" (yes, with the spelling mistake too). I finally got live help after trying the site for about 30 minutes.

So, what happened when I live chatted with the customer service tech? He said that the order never shipped because some item were out of stock.

So they lied about shipping the order in the email on 2/28!

Fortunately, they did at that point give me the option to cancel he order for a refund.

Never will I use them again!"

"Horrible experience. Ordered ink cartridges and they didn't work. After following their return procedure I never received a refund. First they claimed that they never received my package however I was able to provide them with a delivery confirmation number from the post office. After that I never heard from them again.. I have sent dozens of emails that go unanswered and I have even called the 800 number for customer service and those messages also go unanswered. They are dishonest and lack customer service. I am out $35.00 and I don't even have the ink cartridges. Don't do business with this company. They are not trust worthy in fact the Better Business Bureau gave them a rating of a D. I guess I should have checked with them before making a purchase."

"These ink cartidges are of inferior quality. They offer a 30 day money back guarantee and a 6 month replacement offer, but it is worthless. By the time I had tried one and found out how cheap the ink is, my 30 days were up. The 1st cartridge leaked, the second worked but I had to run a clean cycle everyday, the cheap ink was clogging up my print heads. The 3rd cartidge had leaked in the sealed wrapper, I did not notice and it made an awful mess! I have 3 cartridges left. At this point even if they would replace them, why bother trading them for the same crap. They were half the price of the genuine HP but certaily not worth the trouble. You expect to get a bad cartridge once in a while, but this was ridiculous."