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Verified
5/5

2012-05-26

"I've ordered a bunch of stuff from BigBadToyStore over the last couple of years, and it's always been an epic pleasure to do business with them. Their pre-order system is great: you're not charged until they receive the items and their pile of loot feature allows you to horde items to ship later and save on shipping. Finally, their packaging is amazing and godlike as well... sometimes it's so beautiful you don't even want to unpack your items."

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5/5

2006-08-20

"Quick and timely ordering.

Offers pre-ordering on difficult to obtain items.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

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