"I had great experience! Definitely more shopping!"

"Good experience. Would buy again"

"When I started shopping at bigalspets, I was excited to find a site with good prices and quality items. I am saddened to learn that this was too good to be true. This company does not stand behind their products and the customer service is the worst I have encountered.

I bought a rather large tank decoration for my aquarium. Almost immediately after putting in the paint began to chip away. I have owned aquariums for 15 years and never before had this happen. When I contacted the customer service department, they insisted that it was my fault and that they could only add a couple VIP points to my account. She stated that it was not toxic to my fish so it was no big deal. After insisting for a replacement, the representative said that she would send one, but only if I broke the decoration into pieces and sent them a picture of the decoration broken. She also warned that the new one would possibly come broken and, if so, they would not replace again. My replacement was delivered last night. The box was in perfect condition, no signs of mishandling, a lot of foam wrapping, yet the decoration was miraculously broken. How did she know that this was going to happen? I spent over $400 in the past month on this site. This is how you show your appreciation for your loyal customers, by sending out damaged items? When I sent pictures of the box and broken decoration, the response I received was sorry, that happens sometimes. Please call me if you would like to place another order with us, I'll help get it together for you. No thank you! If I am going to spend more of my money, it will be with a company that values its customers and stands behind their products."