"Ordered from them on Tuesday, paid £5.95 for the 'named day delivery' service. The earliest day to pick was Friday - which was the last day before the installation.

I called them on Wednesday morning to ask them to make sure the item arrives before Friday (I was happy for the earlier delivery) to which they told me not to worry. Nothing happened on Thursday with my order, so I called them again to find out what was happening, was told it was dispatch and promised a tracking code which was never sent.

I called again to be told it was NOT dispatched - thanks!

They eventually sent it with Hermes at 6pm on Thursday - the worst courier anyone could have picked (obviously pocketing the difference between the £5.95 and whatever Hermes charged them).

No surprise it failed to arrive on Friday - spoken to a number of people there including a senior manager - was told I was rightly ignored on Wednesday with my request to expedite sending because it was "the process" and the best they can do is a refund of £6. They refused to send the parcel with a more reliable service to ensure it arrives on Saturday or do anything else - oh well, I vote with my feet."

"Wish i had found this reveiw before using them, poorly made products, terrible customer service,

DO NOT USE SPEND YOUR MONEY ELSEWHERE"

"AVOID BIG BATHROOMSHOP WE ARE NOW IN SMALL CLAIMS COURT

BIG BATHROOM SHOP - TERRIBLE
We purchased a sink and toilet set from them back in Feb they sent a toilet that had a hairline crack that damaged our brand new bathroom and wouldn't exchange it until we sent a picture of the toilet , you couldn't see the crack so what was the point ! , we had the plumber fit the sink and the base didn't fit the bowl , this was only realised when the curved wall had been cut out to fit the sink when we again complained they admitted the wrong pedestal had been sent and sent us the correct one but it was 2 inches too high, been backwards and forwards with them since Feb and now we are taking them to small claims court for damage and a new bathroom set fitted, BE WARNED this company does not care about its customers and offers NO customer service at all"