"My $147 book ended up costing $167 after all the add ons. Yes, there was "free shipping"--if I didn't want the book within the next two weeks. The discount was pretty minuscule for a $150 book as well."
"Searching for books needed for classes was easy."
“Thank you for choosing BiggerBooks!- Erin”
"First time using this site. Very pleased thus far! Looking forward to getting my books in the mail on time for Fall semester"
"I liked my experience on the website"
"Happy to have found this site"
"Books are too expensive. Condition of used book wasn’t specified. Very frustrating experience."
“We apologize for the inconvenience and frustration you experienced. A used book is considered in good condition even when it contains highlighting, margin notes and/or other markings. You can find this information on our help desk, under used books. If you need further assistance you can also reach customer service at 888-388-9909. Thank you -Erin”
"It was super easy and because of this website I saved so much money and bought 3 books for under $100"
"I found the books I needed for the cheapest price."
"Hard to find book, brand new! I’m delighted! "
"Website doesn't work well "
“We do apologize for any inconvenience you experienced. We will review your order and resolve any issues as quickly as possible. Thank you for shopping with BiggerBooks! -Erin”
"Great experience. Check them out."
"Best price, reasonable shipping, wonderful website, speedy and easy checkout. It's a total thumbs up."
"My school bookstore was sold out- so I have to pay about $30 more to get this textbook here, but at least I will get the textbook- thank you!!"
"it was easy to find what I was looking for"
"Easy check out and easy to find everything."
A rep from BiggerBooks.com, Beth - Customer Service, has responded:
“We do apologize for any inconvenience you have experienced. Our book prices are comparable to other rental companies, prices also fluctuate daily, depending on supply and demand. We value you as a customer and appreciate your feedback. Thank you -Erin”