"I recently purchased two bikes - one for my wife and one for my daughter. Fast shipping. Assembly was super easy. The first bike took me about an hour to assemble - the second took about 30 minutes. Beautiful paint job on both bikes - and my wife and daughter LOVE them. I only had two minor issues that were resolved immediately by Larry at BikesDirect:
1) The front tire on one bike wasn't holding air.
2) One pedal / reflector box didn't have a rear / red reflector and mount.
Larry shipped the missing stuff - no questions asked.
I'm saving up my pennies to buy a high-end mountain bike for myself now! :)"
"Never heard of BikesDirect until more than a week ago, just by chance via google. I immediately found the model I like: Motobecane Immortal Ice. It's pretty clear that this bike is top of the line but much cheaper with compare to other models with similar performance (Trek, Canondale, etc.). After spending a few days to convince myself that this is indeed the case, I pushed the button and it's the best decision I've ever made.
The bike was delivered via UPS no shipping cost and no tax, within 4 days. I opened the box and immediately fell in love with it. The Immortal Ice frame is carbon fiber, but still, it's so light! I love the look of the frame (very manly), and the wheels and tires (Mavic Aksium), and the Ultegra 6800 groupset... As it says on the BikesDirect website, the bike came 90% assembled. It took me no time to completely assemble the bike. I tested ride it and it felt super good. I'm 5'3" and the 50cm size fit me perfectly! Indeed everything is perfect, in every which way.
I'm still baffled that I have never heard of BikesDirect before!
"
"I have had MANY mountain bikes in the past, some as much as $2600.00. The Gravity 27.5 SS mountain bike 650 is just AS deliciously awesome! It handles like a charm, is lightweight, the components are excellent! This bike will easily rival bikes that have a much bigger price tag BUT you save $100's ordering from these guys. I literally got my bike the next day ordering from the website."
"We need more companies like Bikes Direct, they are the most responsive customer service team I have had the pleasure of buying from. They offer quality products at fantastic prices, and are responsive to satisfying all of their customer needs without question.
I will continue to purchase and refer this company to all my friends and acquaintances looking for quality bikes, biking gear and apparel.
Again, thank you for your service.
Brad "
"I have learned quite a lot by shopping through BD.
The biggest thing is that I can actually assemble and maintain a bicycle myself!
I had bought from a bike shop for as long as I can remember, and while the convenience was usually there, the price and hassle of having to drive down there got to be a pain.
When I discovered Bikesdirect, I realized that I could save a penny and add to my repertoire of skills.
$600 and a few days later, and I am staring at a large cardboard box. The bike was almost entirely put together, save for the front wheel and a couple other mechanisms. Tuning the brakes was weird at first, but I picked it up with the help of the Internet.
Now fast forward to a few weeks later, and I am in LOVE with my bike! It rides really smooth and the brakes work great!
Feeling pretty good and happy with my purchase."
"Ordered my bike (Motobecane Phantom 29er) from bikesdirect, they shipped it and I got it within a week. They were very responsive even before I could order, the bike was out of stock but they got back to my email and it was replenished within a week and I could order. It seems like they care a lot about customer service & satisfaction.
Basically I got a very good bike for a very good price, I contrast that to my experience of going to a bike shop where they lied about their inventory and tried to talk me into a bike I did not want in the first place. I wanted a 29"er with hydraulic brakes and I got more than I wanted the shifters are also very good (Deore) and the shocks are Rock Shox with handlebar lockout - overall I'm very satisfied with the bike. Especially that is was $800. You can't get these specs in a shop for this price - they are way more expensive and have worst quality gear on them.
The assembly is not hard at all, all you need to do is tighten a couple of screws, get the handlebar in place, get the front brake and the rear derailleur mounted, screw the pedals in and mount the discs for the disc brakes. I did it in one evening. Have been riding it since and it performs well both on road and trail."
"I just bought a Hal 5 from these guys and it's been great! Already been on a technical ride, and gone down hard (on me; not the bike), while the bike has performed and held up really really well. I even went into a tree with the headset, and nothing but a scratch. More importantly regarding bikes direct, the bike got hammered by UPS, and during the build I discovered that the rear derailleur hanger got smashed. Customer service responded to me in 15 min, and had the replacement in the mail immediately. I received the new hanger, and to my surprise a tool kit, within a couple days. I'm very impressed and see no reason to ever spend a ton more on a big name bike, when such a great company (bikes direct) offers such a great experience. "
"I've been an avid cyclist since the late 80's. I've spent a lot of money on bikes and equipment over that time. Rarely do I buy at brick-and-mortar stores because I get much more value for my dollar by buying online.
Two weeks ago I spent nearly $2,400 on a new full suspension mountain bike from BikesDirect. I bought the Motobecane Fantom 29er 4by4 XO (I live in Texas so I had to pay sales tax). I did my research before the purchase and it quickly became obvious I wasn't going to get anywhere near the same value in a bike for anywhere near the same money anywhere else. Shipping was unbelievably fast - the bike arrived the very next day (free shipping, by the way). Upon unboxing, I checked the contents for damage and any not-as-listed components, no surprises there. The wheels were uniformly tensioned on all spokes and spun very true. Assembling the bike (installing the handlebar, brakes and seatpost) was straightforward and without surprises.
The bike rides like an absolute dream. i owned my previous mountain bike (also a full suspension bike) for 14 years and rode the living snot out of it - the entire time I had owned it I always thought it was a pretty nice bike (I'd bought it for $1,000 on closeout back in '02), but the difference between that old bike and my new bike is like night and day. What an awesome bike my new bike is! I've been riding it for two weeks now and still pinch myself to make sure I'm not dreaming! The bike carves the trails like a scalpel, and floats over rocks and roots that would rattle my teeth on my old bike.
I can't speak for the lower-end bikes on their website, but the Motobecane Fantom 29er 4by4 XO is everything I was hoping it would be, and then some. I will be enjoying this bike for a very long time!"
"Half the price of the local bike shops for bikes of very similar quality and features. They shipped from a warehouse in my state, so I got my bike one day after ordering it and it had no shipping damage. The bike is very well made and solid. Great prices, fast shipping, and a quality product. That's all I ask.
I do try to support my local businesses, but I refuse to pay the nearby bike shop $1000 for a bike that I can get delivered to my front door for $450 that has ALL the same nice features that caused me to even consider buying a thousand-dollar cruiser-style bike to begin with. "
"Fantastic bike at a very good price. quick deliver. I am very pleased"
"I placed two separate orders from BikesDirect for 2 Motobecane mountain bikes for me and my wife. Both items arrived in a perfect condition, packaging. Shipping is free and fast. Prices are the best. Bicycles with similar specs are sold for twice the amount in the stores.
Order #1 date: 4/30/2009 - $449.95
Order #2 date: 9/26/2009 - $349.95
When I am ready to upgrade I will definitely buy new bicycle from BikesDirect!"
"I wanted to try a road bike and found stores all had bikes at $1000 and up. Since I wanted to spend less I looked on the net. Bikes direct I found was a super deal. Got a new road bike for $399 delivered to my house. I love it. Also site is easy to use and I am very happy I ran across bikes direct."