"Everything with bikes online was great. Ordering process was easy, and even with a slight delay in shipping customer support kept me up to date. The bike is proving to be even better then I expected."
"Easy purchase, fast shipping and 10 min assembly. Definitely would purchase again."
"very good purchase and assembling experience. Very good looking bike and great ride"
"Informative on sizing and detailing on the bikes. Quick shipping and easy install.
Definitely planning on buying from them again soon. "
"I had to pre order my bike and was ready to wait a few months to get it (as all the local shop warned me) but in fact the bike came within 4 weeks. I have been riding it 4 to 5 times a week since and have nothing negative to say about it. Wonderful brand/bike (I ordered the Polygon T7). "
"I have purchased 3 polygon bikes from bikes online. great bikes for the money and great experience with their website and overall experience. highly recommend!"
"Great bike for trails. Great components, great value, and really nice color! Love it!"
"All the costumer services I have emailed got my answer right away. Thanks Bikesonline.com I will order again nextime. "
"Other than a slight issue with the cable on my dropper post everything went together perfectly…Customer service was great in helping me with that issue. And the bike rides like a dream. So very much fun! Awesome bike great value…I estimate that a similarly appointed bike from a big name brand would cost at least $1500 more. Very satisfied!!"
"Smooth transaction from beginning to end. Bike was well packed for shipping. No problems. Couldn't be happier!"
"Finding a bike during the pandemic was tough as we all know. I decided to give Polygon a try and ordered a T8 in March with an expected ship date of May 31st. The bike actually arrived a few weeks early. It was packaged well and in perfect condition. Assembly was easy using the included tools.
I've waited a bit to submit the review so I'd have some miles on the bike. I'm new to riding MTB but have a background in dirtbikes/motorcycles. That said, I'm still not coming close to pushing this bike to its limits. It really surprised me how well the modern MTBs ride and handle. The fox suspension is impressive and can be adjusted easily to suit your preferences. Since the T8 is tubeless ready, I easily did that before my second outing and consider it worthwhile. Overall the bike rides fantastic. I'd say the least impressive component on the bike is the brakes. Swapping to steel pads and steel compatible rotors will be my next mod. Several of my friends are experienced riders with fairly high end bikes and they have all been thoroughly impressed by the T8, especially for its price point.
As for fitment, I made the right call with a Large. I am 6'2" but do not have long arms. I'm probably right on the line for an XL but opted for a large as the XL's additional reach would have been a bit much.
Give the Polygons a try, you can't beat any of their models when you compare components and price to the big brands!"
"Got My bike pretty quick and love it! Cheapest Place i found i't! Definitely will be buying more from here! "
"The warranty and following customer service is a joke. My brand new bike worth about $2000 lasted 5 miles before it became unusable. After calling customer service and being told to fix it myself, at my own cost, because I must have installed it incorrectly; i reached out again to customer service. They then told me to take it to a local bike shop to be repaired. The local shop said that, "it is unsafe, and if it was my bike, I wouldn't ride it like that." After calling back again, bikes online wants me to ship it back to them, so that they can repair the NONREPAIRABLE part. The cost of this individual component is $34. I am more than disappointed. I waited 3 and a half months to get this bike due to Covid, and now I will be waiting yet again. Spend your money elsewhere."
"My friend recommended Bikesonline to me. It seemed like a good deal. I ordered a Premier 4 for my wife. After receiving my wife's bike, I assembled it as per written and video instructions. My wife rode it for 2 minutes and when she shifted the gear the rear derailer and a derailer hanger broke and were destroyed. I took it to the bike shop and the owner inspected it and found that the derailer wasn't set correctly. I contacted bikesonline, they emailed me with a few questions. I haven't heard back from them for 5 days. The bike seems like a good bike, but so far this experience has not been."
“Scott,
Thank you for your feedback and our apologies for your wife's Premier 4. We had a look into your situation and we are so sorry for the lack of response. Our customer service manager replied to you and will be assisting you in repairing her bike so she can get back to riding asap! ”
"Loving my bike but need more specific assemly instruction specially for beginners."
"From the start the customer service was very commutative. The bike arrived before the promised time! "
A rep from Bikes Online, BikesOnlineS, has responded:
“Brian,
Thank you for your feedback we apologize for the problems you've had with your bike. We see you are working with our warranty team to sort this out. ”