"The shipped the wrong size shoe and when I returned it them they gave me a credit less the shipping cost to get it to me. so I had to pay for shipping both ways on a $39.99 shoes and free shipping to me order."

"I purchased a cross bike and some accessories on the internet, and am totally satisfied with my experiences. I always received fast, personalized service and replies to my questions. When ordering a hard to find item the customer service department went above and beyond the call in helping me out. "

"I have ordered from these guys on more than one occasion in the past, and my shopping experience has always been a positive one. They ship right away and I always receive my items in a timely manner, which makes me a happy rider. On my most recent order, Canada Customs totally messed up and lost my package (that or they have an avid MTB'r on staff with some really sticky fingers). Either way, I emailed Bikewagon and let them know what was up, and that Canada Post couldn't help me. The customer service guy, Chris, was super friendly and very helpful. He set up a new shipment for me, no questions asked. I'll be buying from Bikewagon again.

Thanks Bikewagon. You rock!"

"I was in a major bind looking for display stands and these guys supposedly stocked them. When I called I was given incredible attention, and they went WAY above and beyond to take care of me. They listened to completely understand my needs and then made arrangements to accommodate and called me back - all within about 10 minutes. I had no idea who this company was but after this encounter with them whole heartedly recommend them. Real riders behind the scenes and fantastic customer service. Thank you!"

"Chris and the staff were both knowledgable and helpful answering my numerous and frequent questions. The bike that I settled on exceeded all of my expectations and was a great deal too. I would highly recommend Bikewagon to anyone considering a new bike. I will definately contact them for all of my cycling needs. Job well done!"

"I purchased hard-to-get parts online from Sydney, Australia. After an easy transaction, parts were on their way. 2 weeks delivery to the other side of the world is highly competitive from here. Accurate posting, great prices, no fuss and shiny new parts bolted straight on and I'm now tearing up the regular commute and weekend trails. Thanks for that."

"My wife and I bought new bikes from Bikewagon at their grand opening in Salt Lake City and couldn't be happier. We have been buying parts sporadically from them online for years and are very excited to have a store we can go to. They have a really great setup and the prices are right. What I didn't expect was the great personal service we got at the store and the knowledgable mechanics who helped set up our bikes (buying online you tend to do things yourself, so it was great to see that this online company really does know what they're doing and wants to help with a knowledgeable staff). Great store."

"I have been seriously biking for over 27 years. Now I bike with my 2 sons competitively. We. All mountain, dirt jump, cross country and downhill bike just to name our main biking focus. We each have bikes for the specific type of biking. I have order biking parts and gear from many companies located in the US and abroad. I have never experienced the incompetence and lack of help from a bike company before, never. I truly feel they are doing a bait and switch on me. The completely miss informed me on an item ( which they fully take the blame ) but, won't take the proper steps to quickly rectify. Now I can't race in the last East Coast Qualifying race for Nationals or our once a year EnduraRama race. They completely screwed my season. WORST COMPANY AND SERVICE EVER!

You can only truly judge a company by how they fix there problems and sending me a $10.00 off coupon doesn't cut it when spending THOUSANDS!."

"I love bikewagon their website is very easy to navigate and they are constantly having fantastic sales! This is my first stop for everything biking!"

"Ordered a pair of handlebar end plugs via their store on Ebay since they were the cheapest around. Shipping was quick and the product arrived as described."