"I ordered a mirror, paid for the shipping and when it was delivered, it was completely shattered. I tried to call customer service and talking about potential refunds and returns, however, i waited on hold for 90 minutes and still no one answered. I called back for 3 days after that and the same thing happened over and over. After looking on their website, I was able to find the return policy and how to obtain a refund. However, they made me pay for the return of my broken mirror, $64 worth of my refund. I am livid and had the worst experience with this company. "
"You charged me $1285 for a sofa I don’t have! Where is my refund? Unacceptable "
"Both if my very large drum light chandeliers were broken when I got them! Thanks to a very good electrician I made them work. Not worth the money I spent on them!!!"
"Delivering 2 rugs on wet grass near the garage (actually on my neighbors lawn) doesn't leave me a happy customer. In 10 years living here, the front door has been the go to drop off. "
"Found two loveseats, good price, tried to order and price tripled!!! This is illegal. Bait and switch."
"I ordered a chest of drawers that once delivered was broken and the paint was scraped. Sent photos to Birch Lane and they sen a replacement chest that was just as damaged as the first! Contacted them again, and have not heard back at all. I now have to unusable chests of drawers that are broken beyond repair, sitting in my garage that I am not sure what to do with. Furniture is junk. Do not order any furniture from this site or from Wayfair in general. You will be out the money,with no customer service. "
"I received an L shaped desk and this was not worth the money at all! The delivery team did not help set up, they just dropped 2 heavy boxes off and I had to move them by myself by taking out all the pieces. Then, when trying to set it up, some of the pieces are not labeled so it’s a guessing game on how to put it together. Not to mention it looks like junk because the holes don’t line up like they should! ALSO, they did not send me enough of the right screws!!! I will NEVER buy again! Worst $600 I have ever spent! If I could add pictures on here I would! "
"Buyer beware as BL only prints pisitive reviews. I bot a cabinet from them and was overall satisfied although putting it together was a struggle. Within a few days I found it for $14 cheaper on their sister site Wayfair so called them up asking for a price match. Much to my surprise they don't match any prices much less their sister companies. My advice is if you find something you like on BL then search the web. I recently found the exact same marble bowl on Amazon for $20 cheaper and 2 day delivery!"
"You have been warned! Ordered 2 chairs totaling over $1200 said shipping 2-3 weeks and it's been over a month and still no chairs. They have given me so many excuses which are downright lies. I think most of the "good" reviews on their site are fake ones"
"I love the chair. It took a bit of time for delivery but I assume it’s because they use real furniture transport and not UPS.
I’m impressed all the way around. "
"I bought a table set through this website. The table was supposed to be delivered December 2nd. That they they delivered only 2 chairs! I tried to contact the consumer service for the past 2 weeks and nobody knew anything about my order. Finally two days ago Saturday the 13th I received an email form a care manager telling me that they lost my package and if I wanted I could have had a new table delivered but not before Christmas! Please do not shop at this website!"
"I ordered a comforter set 11/22. Was told I would receive it 12/2.. never did so on 12/4 I called to ask where my package was.. reps response was I don’t know, looks like it’s been lost.. um ok! So she mailed me out a replacement. Was suppose to be delivered on the 12/6 at the latest! Never received it either! I finally just called and asked for a full refund!
This is absolutely ridiculous! I will NEVER order from this company again!!! "
"I purchased a 4’ National tree, artificial. I had some trouble with it last year of it not being very steady on its little burlap bundle for its base. I was a very recent widow so I was in no frame of mind to figure it out. This year, 12/02/19 when I got it out there was no standing up at all. Ends up they only have a 1 year warranty on a seasonal item that only comes out once a year. O too bad warranty expired!! Finally ended up opening the little burlap bag to see what was there & o my goodness! Just about the worst assembly ever! Now if I pay $100 for something I expect it to be top notch assembly especially on something as small as a 4’ tree that I just paid $100 for. A little 4” square plaster of Paris block that has a 4’ tree sticking out of the middle. Then bc we all know that won’t work due to that ten x’s top heavy tree so they used that cheap styrofoam, you Know breaks all up into thousands of little fly away balls, in 4 pieces to try to make that base bigger around, but then they put a little plastic packing tape around trying to hold it all together then set it on a Round piece of 1/4” thick corrugated cardboard then hid all that mess in a little piece of burlap. Oops no square corners for stability, but who cares right?! Are you kidding me! No one should buy this product as it is a National Tree Company Rip Off! And shame on you, **** lane, for selling inferior over priced products! I will not buy from this company again as I was told they have no A-Z refund policy, like amazon, to keep customers happy with their purchases & feel like amazon really cares. Purchase date cannot be added correctly so it should read November 9, 2018! "
"Ordered 18 items (furnishing new apartment)many items delivered before my lease started called several times to tell them I was getting delivery notices,I was out of the country,told they would fix.Birch lane left several pieces in my lobby (7) with out of country.furniture that was delivered was not assembled,some items to big to fit on elevator,just left in lobby w/out telling me.a dozen calls to fix went unreturned or told they they would fix.told to load complete bedroom set (Kingsize) plus multi couches , chairs,tables lamps desk,etc into my car and take to the nearest UPS store for return,which they would kindly pay for.I own several restaurants almost 40yrs.in business.I would have been out of business several years ago if I treated my customers this way.Keivin McFadden Ps Kate Clancy still waiting for return call.purshase date October 3,2019
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"I received this table and was able to put it together myself. One of the legs was damaged but did not show when assembled. I decided to keep it rather than bother with a return, but very disappointed. Also the packaging was a nightmare! Full of small pieces of styrofoam along with larger pieces. The pieces were stuck to all parts and it was a long tiresome job to finally get rid of the styrofoam to assemble the table. Not a great experience!"