"I have been a customer since 2010, however i fell out of buying knives until i needed to get a few more as mine have all been put into packs or bags or lost etc, however the issue occurred that i could not remember my password and when trying to reset my password and after several attempts to reset, i was not receiving the email to reset. Not wanting to create a new account i reached out to their customer support and was promptly responded to by Brooke H. She tried to manually reset however that was unsuccessful as well. She then kept communication going as she informed me that there was an issue with the IT side of things and that the issue was resolved. This took just over a week, and while that seems like a long time, there was no urgent rush, and my time frame of responding wasnt super fast but she acted and communicated in a very professional and friendly manner. She got the issue resolved and was even kind enough to send a small discount for my next purchase for the troubles I had. It was a great experience and would recommend BladeHQ even more now knowing the customer service is top notch! Thanks Brooke!"

"I lost my Benchmade after nearly a year. Decided to order for a blade thru the layaway program. Just to find my stinkin blade weeks before the final payment. Reached out to Blade HQ. Dallas was wonderful in helping me cancel my order and get my refund back. Very prompt and handled within a day. Wonderful service! "

"I selected the wrong product, and I emailed back as soon as I noticed, and Kim was able to help me within minutes! I was issued a refund so I was able to order the right product! Thank you."

"Blade HQ customer support is out of this world! Specially Sharon & team.
They go above and beyond to exceed my expectations every time..."

"I bought a knife from blade hq and forgot to sign up for the membership to get points. I was helped by Dallas and he get it where I was able to keep my point even though it was my fault I didn’t sign up right. Super appreciative would totally recommend this site to anyone. Fast and friendly communication!!!!"

"They always have the knives I'm looking for and Sharon has been an amazing customer service agent. Very quick response time and patience! Thank you Sharon!"

"The staff at Blade HQ are amazing, helpful, expedient and very efficient. Above par performance from the marketing to the last person to tape the box that gets delivered to your door. All in all, I have always had amazing experiences with Blade HQ. The customer service is one of the best parts. Every email I have sent them has been answered quickly. Give them a try and treat yourself to one of the many amazing knives they carry."

"Excellent checkout experience, lightning fast shipping, and super easy customer assistance!"

"Customer Service Rep, Hannah Y. , is truly amazing. Her attention to details and genuine concern for the customers goes well beyond expectations. The issue was quickly addressed, corrected, and a full report was provided highlighting the concern(s) I had. I am completely satisfied with her actions and that of Blade-HQ. The excellent service offered has made me a loyal customer. It is situations like this that gives the customer (me) a sense of confidence when dealing with their services. I have come to expect superb support accompanied with above excellent knives and materials. Dealing with someone in Customer Service, such as Hannah, sets the tone and represents Blade-HQ' organization to the fullest degree of service on can offer. It demonstrates the highest in service, materials, and support. Thank you for attaining this high level and sustaining it. "

"shout out to the folks at Blade HQ for running the best online knife store. best products, best website experience, best shipping, best prices, and in the rare case that you do have to contact customer service, they have empowered amazing people like Cloey to do the right thing and make you whole."

"Cloey was absolutely wonderful! She made the process of a return so easy, quick and efficient. She was very responsive in our emails as well.

Thank you very much for a happy customer Cloey! "

"Cloey helped me with my return of a knife accessory. She was tremendously helpful and efficient and made the return process completely pain free."

"Cloey helped me return a couple of knives I had purchased. Although these knives didn't work out for me I will definitely be back due to the amazing support I received from Cloey and others at BladeHQ. Great company with great support and friendly staff. Buy from them with confidence."

"Great prices and the best customer service "

"Keith from customer service responded promptly to my issue and also resolved the issue again promptly"