"I placed an order at bladeAuthority.com on 2/2/2014 for a Benchmade Osborne 940 for $156.83.

Order # 13735 (Ticket #401-2120).

The funds were immediately taken from my account.

On 2/10/2014 I sent them an email requesting an update on the shipping.

On 2/11/2014 I was told via email that this knife was on back order.

“We had an inventory discrepancy and the very last one was sold before you order was placed.
We sent you an email on 02/03/14 alerting you to the situation.”

I never received this email from the Blade Authority. I alerted them to this and the fact that this knife is still showing up as “Available” and received the following email:

“We expect these in one week. We will ship as soon as it comes into stock. You can continue to wait, change to something else or cancel the order.
We are sorry for this delay.
We apologize for any inconvenience.”

On 2/25/2014 I sent them another email requesting a status update. No Response

On 3/4/2014 I requested a Refund.

On March 21/2014 they responded:

John,

We have sent over the credit to you financial institution for $156.83.

We did this on 03/05/14. They can take up to 2- 30 days to post. I will have our accounting department make sure it went thru to the financial institution.

You should see this credit soon.

We apologize for the problems.

Elizabeth

Customer Service

BLADE AUTHORITY

I have continued to send them weekly emails with no response.

When I call the contact # it directs you to use the email for all questions.

*As of today 5/08/2014 I have not received a refund.
"

"This company (which I understand used to be The Blade Shop, but changed names due to bad reviews) is responsible for the worst on-line shopping experience I have ever had. They immediately charged my card, then blatantly lied to me by telling me they had shipped my knife. The customer service girl claimed that their computers weren't coordinating with Fed-Ex. She even claimed to have sent a second knife, and told me to send one back if I received two. This was all made up B.S. to stall me. This went on about 3 weeks and I then gave her a date by which to refund my money. She claimed more computer problems and that she gave the refund, but it would take a while for my bank to post it. More stalling. I finally had to file an EFT dispute at my bank to get my $212.00 back. What a horrible company. They lied, cheated, and stole."