"2/5 . Missing parts. Slow shipping and non existent customer service "
"Horrible quality, sizes wrong, colors wrong!!!
terrible customer service!!!!
Complete waste of money!!!
Wish could give negative stars!!!!"
"Shades were received as ordered and would have been a 5 star review. However, one of the motors for our motorized shades was defective. The entire process of getting confirmation that we were owed a replacement for a defective motor took a long time and required a significant amount of effort on my part to remain in contact and force the issue to get the replacement ordered. That could have been MUCH better handled on the seller’s part. "
"Blinds.com is an easy to use site. I ordered the light filtering shear shades. Enter the measurements and done. Shipping was on time. The blinds are easy to install and look really nice. The blinds make the room look cozy and inviting. They also let in a lot of natural light during the day. With them being shear I was worried you would be able to see through them at night, but that is not the case. Even with the TV on I could not even see anything from outside. I will be finishing my home with these blinds from Blinds.com. "
"Blinds were ordered on Oct 3rd and received an email stating my order was being processed. However, the same night I received an email stating estimated shipping is now Nov 23rd because of a product back order. I should’ve been informed prior to purchase of this extreme delay. As a consumer, I would’ve appreciated knowing this prior to purchase. "
"Easy to order online, great quality, I love my new window treatments!"
"Easy to order, measure and install! I'll never hire this out again!"
"great service and fast delivery"
"Website is great. Ordered blinds for ten windows. Also ordered the installation service. Communication was awesome with the installation service. They came out and confirmed our measurements and order. We were surprised when our blinds arrived because there was no communication from the manufacturer. The installation service contacted us and we scheduled the install. The installer arrived on time and did a fantastic job.
Here is where things went off the rails. There were no tilt rods included in the shipment for half the blinds. The installer said all I needed to do was contact blinds.com and have them send the tilt rods out. That was TWELVE weeks ago. I have contacted them three different times and they still have not sent out the correct rods for the five blinds. They did send out tilt rods with the WRONG ends, ones that did not fit our blinds. We are beyond frustrated with the lack of communication and the inability of this company to complete a job. We have not had use of half of the blinds installed for TWELVE weeks. At this point, I would recommend staying away from this company. "
"From ordering of samples to assistance with choice of Rail colors my experience with Blinds.com was fantastic! I love the look of my windows and was able to stay within an acceptable budget. Talking to the designers along the way gave me the confidence to do this myself and not depend on a very overpriced local store. "
"Very simple and quick..."
"Product exactly as described. Fast delivery too.
Quality very good. Worth the price
All hardware included"
"The blinds were delivered according to our expectation with correct measurements. The blinds quality is awesome, durable product for all seasons! Thanks!"
"In this post-covid world, where so many companies give mediocre at best service, it's refreshing to have individuals actually care about getting things right. From measurements, to color/pattern selections, they are thoughtful in every step of the way."
"I try to shop locally but, when the local company came in with a bid of $3500 I decided to explore online. Blinds dot Com had a great promo, great pricing, great quality, free shipping. Overall, very satisfied, installation was easy… alll by myself."