"6/5/24: SWINDLED! Do NOT recommend! Ordered a custom sized roller shade, 12/09/23. It was cut way too small & clutch mechanism makes it very Difficult to raise. Outside of standard for custom shade adjustment. I reached out & they assured me they would resolve with manufacturer. They had me provide measurements and photos which I did. Then after receipt said, needed additional New criteria--even though I had told them I'd have to hire someone to help me the first time.. 3 times I've had to pay someone to help install, take down, measure. Additionally brackets did not fit -- even though I've never had a problem w any shade brackets or roller or pleated shades, in these standard windows. Depth measurement was fine, but no mention of it mush be flush surface & window has a thin trim piece. Then after ALL proofs submitted--at MY COST! NO RESPONSE. For MONTHS! No refund, no resolution -- just Ghosted. Paid more for their "proofs" in labor then the shade. I could have ordered a shade from Amazon for a fraction of the cost and had it resolved if a problem! Double the price for a useless product! Simultaneously I had a pleated shade for another room from Amazon that they cord mechanism got tangled. I reached out to the manufacturer in CHINA & no questions asked they replaced the shade immediately."
"I ordered a blind online. The next day I got a call saying that item was no longer available and would I like something else. I said no, I would like a full refund of the monies paid at time of order (full amount of order). I was told I would have to wait 3 to 5 days for the credit back to my PayPal account.
It takes almost no time to pay them, why does it take up to five days for them to give the money back? Looks like a scam to me.
The item I wanted is still showing on their website, awaiting some other sucker."
"I am very happy with my order. At first I was hesitant custom ordering something from a website that might be difficult to return. But When I got the shipment I was very impressed with their work, and the blinds came out perfect. "
"I placed an order for blind samples with blindsmax because I was worried about ordering custom blinds and the color not matching with my existing furniture and decor. The samples were free and they arrived in about 3 business days! Which I thought was super quick considering they come by usps. I'm glad I did order a variety of samples because I would have chosen something completely different than my original choice I had chosen online. Thanks blindsmax from saving my time and money and sending out free samples. Now my blinds match up perfect with my decor. I'll definitely be referring you guys "
"Was not completely satisfied with the product. But Ken's help in replacing defective parts was good."
"The only problem I had were the screws provided. I had to go into sheetrock and maybe some bricks because the windows had sheetrock around them and there was brick on the outside of the building and wood on one of the windows. We didn't have any problems with the wood. Those screws sent to us were used for the wooden part inside the windows. I had to go get some more screws that were shorter and also had to have sheetrock screws. Hopefully this works. Everything else was fine. We live in a very old building (1925) by the way so with all the remodeling over the years there are many surprises when you cannot see into the walls. Thank you for getting the blinds to us."
"Very helpful with installation problems wonderful product and customer service "
"Order came promptly and as expected."
"Fantastic! Couldn't be happier with service and quality.
Excellent customer service too!
Can't wait to order more - definately recommended."
"two of the blinds were not as ordered and don't match the others in the room,
the lift and tilt were to be on right and left side and on two of the blinds are both on same side. I was told that even though it was right in my order confirmation they could not make them. if they had said that before I would have ordered those two blinds as a single rather than two on one head rail "
"Very prompt service and loved the look of the samples"
"Easy to order. Delivery on time. Telephone customer relation was very good. Totally satisfied."
"Love your product, however, the price is out of reach. Sorry, I placed my business elsewhere."
"Awesome,,,,will for sure be ordering again. Thank you"
"Everything fit like a glove"