"I ordered pleated shades from Blindster in Feb 2015. Due to various circumstances, I never opened the box until early July. Five of my six shades were perfect but the 6th one had the cord on the right when it should have been on the left. The shade was marked as cord on left but wasn't that way. I called customer service and spoke with Daniel. He in turn needed pictures of the shade and the tag on it so he could talk to production. The next day he informed me that Blindster would replace the shade free of charge and would not require me to return the one I had. Blindster's policy is any return within 60 days and, although, I far beyond that, they honored their committment to doing it right. Can't say enough about their customer service. Thanks, Daniel and Blindster."

"Measuring was not as clearly stated as most homeowners would require"

"This has been the worst purchasing experience that I can recall in a long time. I ordered blinds on 5/2/2015. The turnaround was supposed to be two weeks, but it was four weeks. I understand that it might be due to the poor weather that Houston experienced in May, so I am not critical on this issue. I ordered seven blinds; four were a set for my family room, the other three were blackout blinds for bedrooms. Of the three, two were the same size and the third was for a wider window. When I received my order, I received three of the four blinds for the family room and the fourth blind was another customer's blind. Two of the three blinds for the bedroom had pinholes, so the light shined through the blackout fabric. I contacted Blindster.com and they were very accommodating. The CS Associate said that they would remake all three blinds and send them to me. I agreed and expected to receive the new blinds. I received a follow-up phone call and they asked me to return the other customer's blind and that customer would return my blind and they would send it to me. They also requested that I send them pictures of the damaged blinds. I was delayed in sending the pictures, so that delayed the remake of the blinds, which I understand. I finally received my fourth blind from Blindster in early July, but it was sent without the mounting hardware, so I am not able to mount it. I called for replacement hardware and after about 10 days I received mounting hardware for another type of blind, so I still am not able to mount my blind. I received the replacement blinds and they sent two of the same size, so one is acceptable and I have one that is too narrow to replace the second damaged blind. I have talked with several people from Customer Service and each one is very nice and very accommodating, but they continue to provide no solution. The shipping people are inept; they make mistakes on the order and then send out blinds without the needed hardware to hang it. It has been nearly 12 weeks and I still don't have a completed order. After 10 weeks I have a blind that I cannot hang, a remade blind that fits one of my windows that I don’t need and a damaged blind that needs to be remade. I am very dissatisfied and can't seem to talk to anyone who can get it right. I just want the proper replacement blind and the hardware to hang the fourth blind in my set. After that, I will be done with this company."

"I love these bamboo shades! They are made well and look great in our home! "

"Our blinds arrived within 2 weeks! They were exactly what I had ordered. Our windows face the west and get very hot in the summer afternoons/evenings. These blinds really do block the light and cut down on the summer's heat!
The install was easy. We worried for a bit about the brackets that hold them up - outside mount. It seemed that the blind wouldn't snap into the bracket and stay put, but after working with it a few times, we finally got them to stay--and haven't had any problems since installation.
I would recommend these to anyone. Great price, great service. Easy! Couldn't be more pleased!"

"I ordered a total of 4 roller shades with valences. 3 arrived with end caps that fell off and were difficult to put back on. 2 of the shades do not hang quite level. But overall I like them and would probably order again from blindster. I think it's better than going to Home Depot."

"I put the shades in my cart. 3 days later I couldn't find them on the web site so I called. They were SO helpful! I received my shades in a timely fashion and they look great! They have my return business!!"

"Initial problems with order, but corrected quickly and provided extra hardware. Exceeded expectations."

"yes we bought 6 blinds and one double blind and my wife and are very happy with prodoct and price and our last purchase was just a nice. just hope they keep good prices. "

"I just want to say thanks Blindster!!! The order came a day before scheduled, the blinds look great, the installation took NO time, and the cost was great!!! I will definitely but again from Blindster.com

Abel A."

"My customer service was very patient and thorough with my order of 9 shades. I actually got a follow up phone call because the factory was concerned about the accuracy of my order. When I confirmed my order with the representative, she said thank you and that she was going to ask the factory to put on a complimentary rush on my order because of the delay. I have ordered many times with Blindster and will continue to do so."

"Fast delivery, great product"

"Blinds fit well and look good.
Did not get email when they shipped."

"Quality blinds. Easy to install. Quick delivery. They look good in my room. I would use blindster again."

"Everything was perfect. Installation was easy! Color was exactly what I wanted."