"I ordered a Yamaha electric starter kit from boats.net on a Tuesday. Despite the Fourth of July holiday falling on Wednesday, the kit was on my porch by Saturday morning. Excellent service. Email status updates with order status and shipping tracking arrived in my inbox immediately after placing the order and once the shipment was made."
"Available parts needed for repair, great price,quick delivery"
"Got what I needed to put the boat in the water."
"great!!!!!!!!!!!!!!!!!!!!!"
"I ordered 2 friction plates and a carb rebuild kit for a Tohatsu outboard motor.
One week later, the package arrived with the carb kit but only 1 of the two friction plates that were ordered. The bag that the friction plate came in was opened, and there was only 1 friction plate in the bag. The Packslip indicated that 2 were shipped, but only 1 arrived. It looks like only 1 was shipped.
I called Customer Service, and let them know the situation. The apologized, and will ship another friction plate, but I will have to wait for the part to be shipped from the manufacturer."
"Easy to order online and came in very quickly"
“Can't do without that fill plug! Glad we could get you one on the way!”
"I needed to make a return for a seat cover that was not the correct one. I spoke with MIKE D., and he was super helpful in getting the return process started and getting me the correct part. Its hard to find this level of customer service these days, I will definitely be using Boats.net in the future."
“Nice to hear we earned a return customer. So happy Mike could get you sorted and help you find what you needed.”
"Boats.net in the past has always come through in getting the right parts for engine repairs and maintenance. Great Job!"
“Thank you! Always nice to hear that our customers are getting what they need at Boats.net!”
"They are very knowledgeable on all their product."
“We're always here to answer your questions. Thanks for the review!”
"These guys seem to understand the importance of people needing their parts quickly. Part of my order was on back order, but they kept me updated and they shipped the back ordered parts very quickly upon receiving them. They are not like others I have used which create a shipping label and leave your parts in the shipping department for days before they are actually shipped. Thank you for the quick service, I was able to get back up and running.
This is my go to company from now on for any parts I need. "
“We always try to get you your parts quickly because we know you need to finish the job! Thanks for the review!”
"Correct part arrived 2 days earlier than scheduled"
“If you get it two days early, you can fix it two days early. That's a good thing!”
"Good website and wonderful sales representatives. Have been a loyal customer for over ten years."
“We appreciate your loyalty, and we hope we can help you again soon. Thanks for the review!”
"Got me back on the water in 48hrs"
“Awesome! We're glad we could help!”
"Great service most helpful"
“We're happy to help. Hope to see you again. Thanks for the review!”
"Shipped fast and correct product "
“We try to remember the assignment. Thanks so much for your business and your great review!”
"Just got off the phone with Kirsty and customer service and she was incredible. It’s nice to know that people still care."
“So glad a member of our team could answer your questions. Thanks for the review!”
A rep from Boats.net, Hank.EforBDN, has responded:
“Glad we could help you with the parts you needed!”