"I ordered a Yamaha electric starter kit from boats.net on a Tuesday. Despite the Fourth of July holiday falling on Wednesday, the kit was on my porch by Saturday morning. Excellent service. Email status updates with order status and shipping tracking arrived in my inbox immediately after placing the order and once the shipment was made."
"GREAT TIME LOOING THROUGH STUFF
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"Updated. I did not believe the original shipping was expedited which i paid for.
Boats.net refunded the expedited shipping cost. That is great customer service. You dont find that much anymore. Thank you. Only reason I give a 3 star review was I paid for expedited shipping instead of free shipping because my boat is down. The package shipped the same day but then I got tracking for USPS. Ordered shipped on Friday and I am expected to get it next Wednesday. That is not expedited shipping. UPS ground usually get everything delivered in 2 to 3 days."
"Salesman was very helpful and cautious not to sell me the wrong part. I would use you again."
"Very Good. Do you sell touch up paint for outboards?"
“Thank you for your positive feedback! We are thrilled to hear that you are happy with your purchase. Yes, we do offer touch up paint for outboards. Feel free to browse our website or contact our customer service team for more information. ”
"easy shopping experience great price"
"Ordering was straight forward and easy. There should be a real-life photo of the product to assure the correct product is being shipped."
"Easy to locate parts needed when using serial number. Images help greatly."
"Helped me return the wrong item and researched the correct item for me then helped me place the order, cheerful upbeat, and willing to help. Could not ask for more in a customer service."
"Great chat helping me get the correct part number in less then 1 min! I spent 10 min searching before I gave up and optioned for the chat session. Consider me a repeat customer!.s.g."
"Excellent service and quick to answer our call and help us get the right part and order it."
"I need to figure out a part, called, someone answered right away, found the part number. Super helpful"
"easy to find parts and easy to navigate the website"
"Nice experience easy ordering process. "
"Price,product and delivery were as stated, excellent service."
"Easy to find parts by description "
A rep from Boats.net, Partzilla-BoatsnetCS, has responded:
“I'm sorry to hear about the delay in receiving your order despite choosing expedited shipping. I understand how important it is to get your boat parts quickly, especially when your boat is down. Please know that we strive to provide accurate shipping estimates, and I apologize for any inconvenience this has caused, normally if an item ships after 5pm the same day it will not leave until the next day and our shipping time frames are business days so this would be in time technically, but I went ahead and refunded the shipping back to you for this order. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer support team.”