"I ordered a Yamaha electric starter kit from boats.net on a Tuesday. Despite the Fourth of July holiday falling on Wednesday, the kit was on my porch by Saturday morning. Excellent service. Email status updates with order status and shipping tracking arrived in my inbox immediately after placing the order and once the shipment was made."
" Sent me a replacement right away and was very helpful."
"GREAT EXPERIENCE I LOVE IT SO MUCH"
"Overall, I'm satisfied with the website, but there's a significant issue with order accuracy and responsiveness. It's become a gamble every time I place an order—I'm never sure if it'll be correct or not. This uncertainty is affecting our relationships with clients, especially since we handle major repairs where precise and timely part delivery is crucial.
Moreover, when mistakes occur, it's frustrating that I'm left to cover the costs of returns and expedited shipping, neither of which are refunded. The lack of responsiveness from customer service exacerbates the situation.
While we'll continue ordering from your company for now, we're actively exploring alternative suppliers to ensure our clients' needs are consistently met."
“We are sorry to hear about the issues you have been experiencing with your orders. We understand how important it is for you to receive accurate and timely parts for your major repairs. Your feedback is valuable to us, and we appreciate you bringing these concerns to our attention. We will work to address these issues to improve our service and ensure that your future orders are handled with the precision and care they deserve.”
"ordered from parts dept. had parts delivered very quickly "
“Glad you got what you needed quickly! We're happy to have your business.”
"Easy to order. Quick delivery."
“We know you don't want to waste time waiting on parts. We're happy we could get you what you needed fast. Thanks for your business!”
"I WAS IN SEARCH OF SOME BEARINGS I COULDNT FIND ANYWHERE ELSE AND BOATS.NET HAD IT IN STOCK. THEY ALWAYS HAVE JUST WHAT WE NEED! "
“Everyone eventually comes across that one thing that's hard to get, and it's always good to hear that we had it. Thanks so much for your business!”
"It was simple to order, pleasant person to talk to for parts. "
“Glad our team was there to help! We're always here to answer your questions, and we hope to see you again!”
"Great experience will purchase from here again and recommend "
“When we hear our customers are coming back AND telling their friends? We know we're doing it right. Thank you so much for the great review!”
"The parts breakdown on line is great. As a new power boat owner, being able to get parts at one location is a positive. "
“We're glad you were able to nail down what you need for your boat. Thanks for your business and the review, and we're always around to answer your questions and get you what you need.”
"I had my engine serial number and the website took me right to the exact fit parts I needed. "
“We try to make it easy for you to find what you need so you can get it fixed and get running again. We appreciate your business!”
"Excellent job of helping me order a mini switch part for a pro series 4300 motor guide trolling motor. Nothing close. What is your return policy? Not reseller."
"Fast simple service at reasonable prices."
“Thanks for the review! Come see us anytime you need parts. We're always thrilled to have your business.”
"In a pinch , you got me out of a jam."
“Glad we could help! Thanks for dropping us a great review!”
" Parts are always readily available "
“Reviews like this are why we keep our shelves filled with a bunch of parts you need. We appreciate your business!”
"They took the time to text me pics of parts I needed to compare with the parts I was replacing on my 2005 Yamaha outboard to ensure I was getting the correct parts.it was a pleasure talking to a person who was actually concerned about getting me what I needed Thanks again ,Rob Semko"
“We're always happy to put in the effort to make sure you get exactly what you need. Thanks so much for the great review. We appreciate your business!”
A rep from Boats.net, Hank.EforBDN, has responded:
“We're happy we could help you get sqaured away. Thanks so much for your business!”