"Customer service program is inadequate. chat never works. the phone number listed is for corperate and isnt made for customers. The phone number given by customer service requires an attached phone number to the account to reach a representative. This is rigid and needs improvement. Customer service should make the customer feel as though they are taking responsibility for success of transaction. "I will find out whats going on with your order and do my best to resolve the issue". I feel as though people are answering emails with questions to prolong customer complaints. I dont have all day to explain and deal with issues Through email collaboration. I want to state the issue and have someone deal with it. I spent 2 hrs trying to figure out an issue and got more answers in 5 min on the phone with UPS than i did over 5 emails with book Renter customer service. "
"BookRenter is the best. They are always helpful."
"I have referred plenty of people to your site."
"Renting books here is pretty cheap."
"Awesome! Got the books for so much cheaper than at the bookstore!"
"I really like how easy and quickly the rental process is. "
"I was able to pick up and return my textbooks at my college bookstore and they saved my a bunch of money over purchasing."
"I always have a great experience with BookRenter! I use them every time I need to rent textbooks. They have the best pricing, the books are delivered on time and sometimes early! Best place I've rented books from."
"I have not received a book"
"One order was lost the other was recieved. I was forced to pay for the lost order. It was ridiculous about the lack of help I have received. I will when I did get some help the person was very helpful."
"Book came on time and in good condition "
"I Always rent books from here. Comparing to other websites, book renter is the best in my opinion "
"Paid for expedited two day shipping and it came in two business days. Keep a note its only gonna be business days"
"Always have the books I need for a good price. "
"Totally satisfied and happy to get my books right on time and they are always nice books in great shape!!! Thank you for affordable prices!!!:)"