"I booked a trip with some friends to Jamaica for August to celebrate a friends anniversary. A couple weeks after my initial booking I noticed there was a price decrease of $350. I called Book-It to request the difference back because the companies my other friends used did adjust their rate and after waiting an hour my request was denied. I then requested to just cancel and pay the $25 cancellation fee and was told I would still have to pay for the flight. I am afraid what will happen if I have to cancel due to the virus. I won’t be using Book-It anymore."
"Only 1 person was helpful. All the employees where beyond rude and had attitudes! When ask to speak to a manager or supervisor they got mad put me on hold for about 1hr until I spoke with someone again. They say they will honor a change if the price is low but they keep you on hold so long when they search the price changes. This was the WORSTTTTT 3rd party website I have ever booked from. I will never book here again! They need to train there employees better and make it easier to communicate with guest because this is day 4 I've been calling with no answer or email response. Horrible horrible horrible !!!"
"Bookit.com is a scam. They steal your money and don’t answer your calls. I booked a trip through bookit and the resort said bookit never paid them. I had to pay for my stay a second time. Now I am having a hard time reaching someone to get a refund. Don’t book with them. This is a scam. "
"Trying to contact them to cancel our trip and keep getting disconnected"
"I have been using bookit for years and I just love everything about they never disappoint "
"Horrible experiencia con el costumer services, nadie nos da una respuesta. Y aunque tengamos que ir por las vias legales, van a tener que responder en algun momento."
"My travel assistant was great. Rebecca made the experience fun and easy. This is a great start to what should be a great vacation. Another great experience booking through Bookit."
"Quick response with online chat. Helpful with arranging transfer service and getting prices on room. Highly recommend"
"I Research everything to death, and Bookit.com had by far the best rates out of any site, and travel agency’s. My family saved well over $700 on our trip. "
"After weeks of deciding I finally gave in and tried booking a vacation last night. I picked everything out and purchased the trip. I get a confirmation letter saying the hotel part didn’t go through and to call. I call immediately and while waiting an hour on hold I get told by the person he can’t do anything and to call tomorrow. I agree to do so.
I call today and was on hold all together around 3 hours today only to hear that I’m going to have to pay 95 dollars more. I give in and then the guy tells me actually that room I wanted was taken. the private swimming pool suite which is the only one I wanted.
He gives me a full refund but am still extremely disappointed how my experience went with book it today. "
"Every time I book it is amazing!!! Great customer service!"
"James was very helpful and accommodating. "
"My experience with bookit is always great. The customer service representatives are always very helpful."
"Spoke with Niema and she made making a change to my booking effortless. Very pleasant to work with and great at her job. Bookit didn't let me down. Satisfied customer for several past trips"
"Great, easy, fast confirmation to email "