"Bought over 200.00 online, paid extra for 3 - 5 shipping days and after a week and waiting an hour on speaker phone I was told that it still hadnt shipped. I was told that it was ready to ship but the phone help couldnt give me any information on when it would be shipped, I told her I would like to cancel my order then and she said it was prepared for shipment so I couldnt! I said can I upgrade my shipping to get it here faster?...she said she couldnt do that because it was already prepared, I asked if she could tell me what day it would be shipped?...she said she didnt know! So after waiting an hour on the phone she told me nothing of value. Such a disappointing company and horrible experience!"

"I was told on the phone that I could exchange my shirt (size large to medium) even though they didn't have it in the store. I was told they would get it shipped from a nearby store. When I brought it in the next day, they said they couldn't do it. I got a refund and was gonna order it online. It cost $11.00 to ship a Fricken t-shirt! Thats 50% of what the shirt cost! And now I've read a ton of horrible reviews about their online/customer service which brought my 3.5 star down to a zero.
"

"My order was placed on 10-13-17 and I still have not received any of the 6 items I purchased. I have called 5 times trying to figure out what is going on, but they keep making the "it's the holidays" when I ordered it in the beginning of October with all the items saying will ship in three days. If you're expecting to get your presents by Christmas you probably won't. "

"Good Products, but over a week to ship in stock. They have a lot to do get into the internet commerce age.
Go ahead and place the order but don't expect it to ship anytime soon.
"

"If I could give this store no stars, I would. Customer service is the worst I have ever had! Never received a receipt for my order. Could hardly understand the woman I was trying to place the order with. Called back 4 times to request a receipt for my records, NEVER received one.. As if there could be more, several days after I place this order, received a "Fraud Alert" from my bank!! Someone had used my credit card info to try & purchase $1495.00 of product from a company I had never heard of! Understand, Boot barn is the only time I have this credit card for over 6 months!! Stay away from these losers!! Stolen credit card information is worse than bad service, the combination of the two is inexcusable!!"

"I ordered a belt buckle & belt on October 9th. The website said in stock and will ship in 3 days. It has been over 10 days and the order is still processing. Every time I call customer service, I get a different excuse. Horrible customer service."

"Placed an order for a pair of boots for my 9 year olds first National Horse Show. After almost a week not hearing anything confirming shipment I called to check on the order. I was told they were contacting the manufacturer and would get back to me. Waited another week not hearing anything and called again to check. Was told they would ship the next day and put on 2 day air to make sure I get it. Well, no go. Next day I get an email saying they were on backorder and I wouldn't get them for another 2-3 weeks!! UMMMMM... why didn't you say that when I first called?????? FYI- They are a sister company to SHEPPLERS that did the EXACT SAME THING! I thought I was smart and covering for if something didn't make it in time for the show. Nope! STAY AWAY FROM BOTH BOOTBARN & SHEPPLERS!!"

"Such poor customer service I took my daughter in to buy boots for her birthday on her birthday. I told the worker this so he knew it
First of all there were no boots in women's that for her so we looked in the men's section and found 1 pair that for her in a 8.5 w. But they were 250 so he suggested we do the text to discount to save 15 percent. So I did but he said I had to wait a week or so to get the discount. After he knew it was her birthday. So after I said can't you give the discount now he said no

So we left. I callled the corporate office and they said they would give us the price so I have them the exact boot and they said oh we can't sell that over the phone but I will see if upper management wants to call me to help resolve. See if they want to???

Then she said I promise someone will call you today. I laughed knowing I would t get a call and sure enough no call.

This place is a joke. They lost business not just one sale. But any future western wear my daughter decides to buy she will certainly not go to boot barn!!! "

"Absolutely horrible customer service. Ridiculous shipping times. Contradicting employees that have no clue what they're talking about. Incorrect order. Horrible horrible place to buy anything from! "

"Let me start off by saying this is the first review I have ever done in 46 years. Im not one to complain about anything but I feel so strongly about this that I felt the need to warn others. By the looks of the reviews Im not alone. I went into the Chattanooga Tn store looking for a pair of boots for my sons upcoming birthday . I was impressed by the store, selection, and sales lady. I found the boots I wanted but they didn't have the size I needed. I stated I would just order them online and the sales lady suggested she could look at their other stores. I wasn't sure if they got a commission or not and she had been so nice I said ok. She came back and said the Brentwood Tn store had them. This is a little over two hours away. I told her I wasn't sure as I needed them asap. She called the Brentwood store and they ensured her they would ship them out the next morning. Ive been in the retail and transportation business for over 20 years and I knew it would take one day transit if they shipped them on Wed morning as stated and I didn't need them until Saturday. I called on Thursday evening to check to see if they had come in. The person I spoke with didn't see them so they called the Brentwood store and was told that they hadn't shipped them yet. Now I was in a dilemma as my sons birthday was Saturday. I called the Chattanooga store back within a couple of minutes and spoke with the store manager. I explained I needed them Saturday and they need to overnight them to me as they were supposed to have been shipped on Wed morning. He called the Brentwood store back and spoke with the store manager who evidently refused to do this. The Chattanooga store manager called me back and explained that they had already been shipped and they couldn't change it which I felt was a lie as they hadn't been shipped 5 minutes before. I asked for the tracking number if they had already been shipped and he said they couldn't give it to me. I stated that I had already paid for the boots so therefore I need the tracking number. It became evident they boots more than likely hadn't been shipped yet they just didn't want to help me and correct their error so they stated they had been shipped already. Then the store manager said they don't deliver on the weekend anyway, lol. Everyone knows this isn't true so when I told him that he said, "well, we don't receive on the weekend". The boots could have simply been overnighted to my house and my son would have had his boots on his birthday like I had planned. The store chose to not eat the cost of overnight shipping over meeting their commitment. I pushed my sons birthday party out to Monday night at the last minute causing everyone to change their plans so that I could give him his boots. I waited until Monday and was called by the store telling me the boots were in. I was in a better mood and thought everything would be ok. I drove across town on my lunch break to pick them up so I would have them to give him a few hours later and lo and behold they set them on the counter with no box and right off the bat I was shocked. There were 6-7 scratches and gouges on the left boot and a couple on the right. I was dumbfounded. Im not talking about blemishes or streaks that could be rubbed out. Im talking about gouges that looked like they were intentional. I can only assume the store manager in Brentwood did it intentionally as I had emailed their home office voicing my displeasure. There is no way anyone in their right mind would have tried to sell these as new boots and there is no way anyone would think this was acceptable. I immediately asked for my money back. I didn't have time to go buy my son anything else as I had to go back to work. I emailed pictures to their district manager yesterday but have yet to hear back. I emailed again today asking for the regional managers contact info. We will see if they value their customers at all or will simply ignore me. I wish there was a way to post pictures on here , it was ridiculous and by far the worst experience Ive ever had in a retail transaction. Follow Up 8-17.. after emailing the district manager and sending pictures of the boots he replied, "I will help you return them". He evidently had forgotten the other conversations we had regarding these boots. I explained to him that I didn't need help returning them as I never left the store with the piece of junk boots they were trying to pass off as new. Not only did I waste my time reschedule my sons birthday but then I showed up to the rescheduled birthday dinner without a gift. I included his boss the regional manager on my email and neither have yet to respond. This is the worst shopping experience I have ever had in my entire life. If I treated my customers like this I would be fired. I will keep escalating my complaints up their corporate ladder. Update 8/31/17. After emailing the district manager and getting no help I then followed up with an email to the regional manager again with no help. This company is a complete joke and does not value their customers. "

"Ordered a barn coat in XL. When the coat arrived the inside tag said it was a XXL but paper tag on zipper said XL. Coat was way to big for me. Contacted customer service by email but they never got back with me. Phoned customer service and explained to them the problem and they took my order number and said they would investigate. Customer service got back with me a week later and said to send the coat back using the return label in the original package( there was no return label in original package). They sent me a return label and I shipped the coat back to them. Customer service said to wait until transaction put the money back on my card before purchasing again. Found out that Boot Barn charged me a $10 restocking fee for a product that was mismarked on their end. So I contacted customer service again 3 weeks ago and have never heard back from them. My family has bought quite a bit over the years from Boot Barn but I will now never buy anything from them in the future. The $10 restocking fee is not a lot of money, but it goes to show you that there is truly no Customer Service at the online store, and it's obvious that anyone that is in a management position to oversee customer service does not care about the true customers out there. Unfortunately I was forced to pick one star for the review, but if I had my choice I would not have even given them even one star."

" I ordered my boots on the 17th a Friday, shipped on the 22nd only three business days after. I got a e-mail receipt on the 17th and a tracking number ion the 22nd which I can see it is moving my way.

I got my boots on the 27th, right size, look great, everything went quickly given I live in NC and they were coming from CA. Great and easy buy online. "

"I bought a pair of Ariat Fatbaby boots about 8 months ago and they hurt my feet, so I went back to boot barn and bought a pair of Justin Gypsy (which I already owned and wore them out) and after wearing them for a couple of days I noticed the right boot has something hard coming down on the top of my foot and my foot hurts so bad that I can't wear my new boots to work. The left boot is perfectly fine. I checked into bringing them back, but without tags on the boots and the boots have to be scuff free. They have a 60 day return policy as well. They say to walk only on carpet until you make sure you like them. How can you tell how they are going to fit and feel comfortable until you actually wear them in a normal condition. And by the way, inside the store the customer service has horrible. I could not find any help and I had to walk the store in hopes of finding an employee. The employee I finally found had regular clothing on, no name tag to identify that he worked there and he was chewing on a straw or something. Very unprofessional and not at all friendly or helpful.
I will not ever shop there again because 2 sets of boots and money wasted. I would rather pay a hell of a lot more money elsewhere to get a better quality boot and service. One more thing, why don't boot barn sell you boots from the back that are boxed. Every boot Store that I go to always goes to the back and they bring you a brand new pair of boots that are boxed up and has never been worn by anyone else. Why does boot barn put all there boots loose on the shelf so customers can mix up the boots and the sizes because while I was in the store I seen a pair of boots reduced to 40 dollars and when I looked at then they were 2 different sizes and the tag read, "mix matched sizes". Come on, how are you going to wear a 7 1/2 on one foot and a 9 on the other? Go figure!!
"

"I bought a pair of double H boots from boot barn. They turned out to be squeaky so I returned them. Customer service was not at all helpful when trying to receive my refund for the boots, and sent the refund to an old credit card that. I longer exists. Long story short, I've spent hours on the phone with their customer service trying to get my money for the past month, and I have still not received the refund, or replacement boots. I shopped at boot barn a lot in the past, but plan on bringing my business elsewhere after this experience. "

"Horrible tried to place order 5 freaking times!!! Kept saying card info is incorrect but charged my card each time and I still didn't get the winona fringe uggs!!! NEVER EVER AGAIN SCAMMERS!"