ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2010-11-09

"First time renting from BorrowLenses.com. Communication was great from the onset. Lens was right on time and in good condition. Even made a last minute add to my order and within minutes via email it was done. Overall, I am very pleased and look forward to my next rental."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-11-08

"I LOVE Borrowlenses.com!! They are so easy to deal with! Never any hiccups or problems with my orders. I have used them 5 times and will continue to do so! Thanks for the excellent customer service!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-11-07

"This is an excellent service for several uses. In addition to being able to rent specialty lenses for one-off occasions, I particularly like being able to try out lenses I'm considering before spending a great deal of money for purchase. The selection is huge, quality is very high, the website is very helpful and the staff is ready to add any information that cannot be located on the website. Shipping is particularly easy - for one shipping fee, 2nd day FedEx is supplied both ways so the lenses and other gear arrive on time, and are easily returned at the end of the rental period. I will definitely use BorrowLenses.com again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-11-04

"Heard about borrow lenses from other people online when I was looking for lenses to use in a wedding. It was great to borrows a lenses for a week and return without paying big bucks for one and only use it once. Well worth it. Would recommend this serve to anyone."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-11-04

"These guys are pros. Great customer service, and made sure my order was on track and on time. Will rent with them again without a doubt.
Thanks guys!
Anne
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-11-03

"The process with BorrowLenses.com couldn't have been better or easier. I rented the Canon 1D Mark iv for 1 week and It arrived on time and in perfect condition. The terms were easy to understand and boy was that camera fun! I returned it when I was supposed to and got an email from them when it arrived back. How easy was that!!! I would definitely recommend them to anyone looking to rent equipment. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-11-03

"BorrowLenses saved my neck when my 50D shutter began failing the week of an important set of sessions. I had a great advisory conversation with a BL professional and had a 7D in my hands a day later. Thanks for a flawless experience. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-11-03

"Everything was delivered in a timely manner and on time, just like the last time that I have rented from borrowlenses.com. Lenses are always secured like Fort Knox in a thick foam padding. My only complaint is that they don't live closer!! If only they had a satellite branch in NY I would pick up my order instead of needing it shipped. :) I rented the Canon EF 24-70mm f/2.8L USM for the second time. One of the nicest things about lenses rented from BorrowLenses.com is that they come with a filter. Many other companies charge extra for renting a filter separately. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-11-03

"Wonderful service. I placed an order for a flash and accessories around 11pm, and it was ready for pickup the next day before noon. I love that they allow local pickup at multiple locations. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-11-02

"Shipment was fast. I received exactly what I ordered and it was in good condition! Shipping back was very easy and comes with a prepaid shipping label. The box that everything was shipped in was a little worse for wear but it still made the journey alright. I will definitely be renting from here again and have already been referring friends!

Thank you so much BorrowLenses!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-11-01

"Since stumbling up on BorrowLenses.com earlier this year they have been nothing but helpful, insightful, and very lenient to me in regards to ease of use, shipping, and customer service. I rented a camera body and lens, & microphone plus audio recorder. Both have come on the predetermined shipment date, and in great condition. I was hesitant to try out a company from the west coast (me on the east coast) but everything worked out very smoothly. I was even able to get some hints from their live customer service representatives on when to rent items and what would suit the specifications of my needs. Their rental prices are the best I have found so far, and I see myself renting from them again in the not too distant future."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-10-31

"I'm so happy I discovered borrowlenses.com My husband and I just took out first trip to Yosemite. I had been debating renting lenses for my Canon T2i in Chicago vs. in San Francisco. I definitely made the right decision by picking them up locally at Rayko (in the Bay Area). It was a huge convenience not having to travel across the country with both the Canon Canon EF 100-400mm f/4.5-5.6L IS USM and the Canon EF 16-35mm f/2.8L Mark II USM. The lenses were both in excellent condition and my photos of Yosemite were fantastic!! I will definitely be renting from BorrowLenses again in the future."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-10-30

"Just a quick note to thank you for being such a great company to work with. With October being one of my busiest months with 2 weddings and multitude of other shoots - I was able to easily rent the 2 lenses needed for 3 weeks!! I appreciate the fact that all pieces were marked with the BL tag so I didn't have to worry about mixing them up with my gear. I appreciated the packaging, etc. as well. I didn't have to worry about the safety of it being shipped back. Will most certainly be renting from you in the near future! Looking forward to working with you again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-10-29

"This was the first time I used BorrowLenses and they completely exceeded my expectations. I ordered a 135mm f2 for two weddings over the weekend and used a credit card for payment. To prevent fraud, my shipping address had to match the billing address on the card. Since it didn't, they e-mailed me to contact the card holder and add the shipping address as an alternate address. I overlooked this e-mail, which could have delayed the lens shipment, but a friendly rep also called to update me. I love that additional personal touch! The lens arrived in perfect order in a well padded box with a prepaid shipping label and directions on how and when to send it back. An e-mail reminder was also sent to tell me when to have the lens shipped and postmarked by. I'll definitely use them again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-10-29

"I've been renting with Borrowlenes for almost 2 years and every rental has been perfect, heck if possible beyond perfect. Great quality and Outstanding Customer Service.

I look forward to my next rental.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A