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Verified
5/5

2011-09-22

"I needed a fast telephoto lens for a concert that I was going to, and the fastest that I had in my psossession was f/4. The Canon 200m f/2.8 was a great choice. Product was in excellent order, arrived when they said it would, and took great pictures. I shopped around for about a week looking for a lens to rent, and BorrowLenses had the best prices and shipping prices. Definitely recommend, and will use them again."

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Verified
5/5

2011-09-22

"Once again a flawless transaction with Borrowlenses.com They are perfect in every way and always have the best customer service!"

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Verified
5/5

2011-09-22

"Renting from Borrow Lenses exceeded my expectations. I first heard of the place by another Photographers blog post i read, who had nothing but excellent things to say. So I decided to try them out and she was right! The service was AMAZING! The reps there were quick to respond and the experience of using the 50mm 1.2 was absolutely mind boggling, especially on my 5d mark ii. Thanks Borrow Lenses! I would surely recommend this rental company to anyone who is looking to try before they buy."

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Verified
1/5

2011-09-21

"I went to borrow a camera and lens from them for three days. I asked for 2 day shipping to get it in time. I supplied them with all the verification information that was requested. These are the questions I received at ten minutes to 5:00:

Do you have a website/are you a professional photographer?
If you're a professional, can you supply your business EIN #, business certificate/ID number, OR business liability insurance?
What do you plan on shooting with the gear?
Have you ever rented with another online lens rental company who you could use as a reference?
Do you know someone who has rented with us several times who could be a character reference?

If we feel it is necessary, would you be able to provide a deposit for this reservation?
(If you wish to do a full deposit, please let us know ASAP. This will expedite the verification process)

It's a shame that I had to cancel my order and they will not be getting any business from me ever.
"

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Verified
5/5

2011-09-21

"Rented a Sony 70-400mm lens. Good communications and great equipment. I had a problem with Fedex but it is not their fault. Second time I have rented a lens and happy to get great lens to try out or use for special shots at reasonable prices."

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Verified
4/5

2011-09-20

"Everything went smoothly: order, pickup, usage of the product, return. Absolutely recommended for anybody who wants to get the
best shots possible in a limited time frame without needing to spend $500+ on on a lens he might not use on a regular basis.
Wish Borrowlenses could open business in Europe too!!
"

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Verified
5/5

2011-09-20

"Borrowlenses was fast efficient and the help I received was fantastic. The staff answered all of my questions both on email and in person at pickup and showed me specific functions of the lense I borrowed. I highly recommend them and will continue using them."

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Verified
5/5

2011-09-19

"Excellent experience with BorrowLenses. The staff responded to my questions quickly and all of the equipment was superb. Definitely going to use them again in the future."

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Verified
5/5

2011-09-19

"I got the camera I wanted on the day promised. My results from using the camera exceeded my expectations - it was all I'd hoped for and more. I will definitely use BorrowLenses.com again when I need to rent photographic equipment."

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Verified
5/5

2011-09-17

"Rented an Olympus PL-2 with a 14-140 zoom and a Nikon 28 - 300 zoom. Items arrived as stated. Packing was excellent. I checked the equipment out and it was in excellent condition.
Wife loved the Olympus four-thirds camera and the zoom for my D60 perfomed perferctly. Will rate this experience at the top of the chart and will do business with them again.
"

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Verified
1/5

2011-09-17

"The absolute worse customer service I've ever received. As an owner of three successful businesses, I would personally fire the two people I dealt with (Matt and Emily) and make all the customer service personal go through training. Not only was I treated like a criminal when a package did not return right away (due to borrowlenses.com error), Matt (in the loss control department) made sure to be rude and very distasteful on the phone. After speaking with Matt on the phone and attempting to clear the situation that borrowlenses.com caused, Matt calls back and leaves an insulting message claiming that even though borrowlenses.com was at fault, I still made many mistakes in the process. Sorry Matt, I forgot that I was the customer, and therefore I am always wrong and always to blame.

I never received an apology of any type from anyone. I have already begun contacting my photographer friends around the country and suggesting that they never give their business to borrowlenses.com, I suggest that you do the same.
"

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Verified
5/5

2011-09-15

"I can't say enough positive things about this company! I was traveling to another state, and these guys helped me find a FedEx Drop off location to ship directly to near where I was shooting so I didn't have to carry more on the plane with me. The equipment was TOP NOTCH, and the shipping boxes are durable with easy to use return labels. Everything arrived on schedule. I would never use a local rental company again....What for? Borrowlenses.com guys ROCK!"

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Verified
5/5

2011-09-14

"I needed a second camera for a large event and also a HD video camera for some action shots. The verification process is a necessary evil but if you are legit it is easy. The packaging and shipping were awesome, received top shelf gear and will use them from now on. Great communication."

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Verified
5/5

2011-09-14

"The BarrowLenses people have been extremely helpful and professional. My camera was waiting for me before I picked it up, and the dropoff was simple. I give them 6 stars out of 5. I'll surely use them again."

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Verified
5/5

2011-09-13

"I have been a regular customer with them and rent lenses for almost every time travel on photo assignments.

Great service. prompt shipments and good customer care.
"

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