ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
1/5

2011-08-26

"I borrowed a lens for three days. I dropped it at a fedex box when it was due, 08/12/11. Later on I found out they had not recieved it. I called and spoke to Albert. He told me he was going to call Fedex and call me back. He called back and stated he will look into it and for me not to worry. The other day I find out they charged me for an extension. I called and Kyle, the manager answered. He di not believe a word I said. It was not fair for me to pay for Fedex's mistake. He stated he knew about the unrealibility of Fedex. If this is the case, then they should use a different delivery service. Kyle just nervously laughed to what ever I told him. In my opinion Borrowlenses.com is made up of bunch of thieves. Imagine if they do this to ten customers per week.That's over $700.00 they are stealing."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-08-25

"Absolutely love my experience with BorrowLenses! Their equipment is top notch and were very helpful with making an extension on my rental. Prices are very reasonable, especially for lengthy periods of time. I have and will use them again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-08-25

"BorrowLenses does exactly what they promise. Like-new equipment delivered just when they say it will be. A great option for a pro photographer. No hassle. No huge deposit. Reasonable price. Very glad I discovered them. Will definitely be using them again. Whenever I have a short-term need or would like to try out a lens or camera before buying it."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-08-25

"On my first order ever, I had to cancel it due to some issues on my behalf. Someone emailed me back and was very professional and respectful even though I wanted to cancel my order.

The next day I reorder and my order was placed in queue right away with no issues. The staff at BorrowLenses.com is very professional and the equipment is of best quality.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-08-24

"Great selection of products, fast shipping, and great customer service! I would highly recommend BorrowLenses to a friend!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-08-24

"Well I'll be honest, never renting here before I was a little nervous since the company was located in Cali and I live in Ct so I wasn't sure about shipping and how people handle packages, however the process couldn't be easier. Not only did I get the two lenses I ordered quickly, but they answered questions via twitter and email promptly too! I rented the canon 85mm prime and the 35mm wide angle and the shots came out awesome! I will absouletly rent from here again and I will male sure to spread the word. Keep up the good job and thanks again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-08-24

"I rented two lenses recently for my trip to Tanzania. I rented an excellent telephoto lens as well as a wide angle. I couldn't have been more pleased with my decision! Both lenses worked very well on my trip...and the service that borrowlenses offers is second to none. Even with the FedEx shipping cost, the rates were still lower than renting from a local photography shop in NYC. The entire process was easy and smooth! I definitely recommend them and will use them again in the future - without a doubt!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-08-23

"I recently rented a super telephoto 600mm for my Nion D90. I am not a professional but a proud father of a high school senior boy who was in a state playoff game in baseball. The lens arrived and I was shooting great pics within minutes. The lens was in great shape and allowed me to get some once in a lifetime shots of every team member to be posted for their families to enjoy. I certainly wasn't in a position to purchase a $10,000 lens for the occasion but he access to lens at a reasonable price was well worth it. BorrowLenses allowed me to capture stunning photos in time that will be appreciated for years to come. Thanks!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-08-22

"BorrowLenses.com is among my best internet finds. The rental process worked just as promised, and I will confidently "borrow" again. Already considering what lens will be next. For anyone needing a lens on a temporary basis or wanting to try one out before a purchase, BorrowLenses is a company I highly recommend. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-08-22

"I was vacationing in Ireland for ten days and I wanted a wide-angle lens. The entire process -"start to finish" of getting the lens from BorrowLenses could not have been more positive. The price was right, the instructions were easy to follow, and the lens I borrowed provided exactly what I had expected."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-08-22

"This was my first rental from BorrowLenses.com and I will definitely be using them again and again. Prompt shipping and excellent customer service.

I have and will be referring anyone I know, to use BorrowLenses.com
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-08-20

"BorrowLenses.com is such an amazing concept. What makes the idea of being able to rent cameras and lenses even better is the professionalism and accuracy with which BL is run!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-08-19

"I had used BorrowLens for an 18-200mm Canon lens just so I had the convenience of not having to switch from short to telephoto while shooting an outdoor wedding. Recently I shot my sisters wedding in a church and rented the Canon 50D, 16-34mm 2.8 and the 70-200mm 2.8 IS II. Great experience with all the gear and everyone at BorrowLens worked well with me to ensure their high end equipment would be in good hands. It's a great service to be able to experiment with different gear before you decide whether or not you'll purchase any of it in the future. I'll be renting again soon!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-08-19

"My very favorite place to order lenses from. I MUCH prefer them sending to me than picking up. The sending is seamless, even comes with return postage and is packed perfectly. I always recommend them to anyone thinking of buying a new lens (try before you buy) or needing a specialty lens for a shoot. They are awesome!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-08-18

"I found this company when doing a web search for places to rent camera equipment. I have had specific needs from time to time of lenses that I either could not afford or only needed for one shoot. I gave them a try and rented 2 very popular lenses, a Canon 24-70 f2.8 and a Canon 14mm Fisheye. Both lenses were in great condition and worked perfect for my needs. I picked them up at Hooper Camera (the closest location to me). Both BorrowLenses and Hooper Camera far exceeded my expectations. I picked them up on Wednesday and returned them on Monday and was only charged for the 3 day rental fee. I will rent from them again EVERY time I have a need for equipment I do not own. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A