"But for one disappointment, I was very pleased with BorrowLenses.com. I received the equipment on the scheduled date. It was in beautiful shape. The equipment came with clear instructions on how to return it. It all worked like a charm.

The disapppointment was this. BorrowLenses sent me a different wide angle lens than I had ordered. I had done considerable research on wide angle lenses and was using this as an opportunity to give an extended tryout of the lens I had decided I would purchase. Without any warning or explanation, BorrowLenses sent me a different lens. That was really disappointing. Probably buried somewhere in the rental contract, BorrowLenses has the right to substitute lenses. But I wish they had sent me an email saying it was necessary to substitute the lense I had reserved 2.5 months before with another lense and confirm that I still wanted it. I did send an email when I received the package informing BorrowLenses of the switch and my disappointment. The response I got read,"Unfortunately, the Tokina didn't come back from its previous renter in time, so we had to swap it out for a different lens. Will the Canon 10-22 work for you?" I would have felt better if the person who responded at least said "We are sorry."

I had another interaction with the company that was very favorable. I needed to change the location to which the lenses were to be shipped. I called the 800 number and was greeted promptly and professionally. The change was made promptly.

Dispite my disappointment in the lens switch, I was very favorably impressed with BorrowLenses and have recommended them to others. I will rents lenses from them again, but I hope in the future that they will develop a way of communicating clearly when they are unable to fulfill the order and give me the option of cancelling the substitute order."

"After being out of the virtual tour business for some time and selling my nodal head for lack of use, I was recently contacted to start back. Borrowlenes.com had a Nodal Ninja available and at an acceptable rate. I placed an order but found out a few days later I had to push the session date back a week. One quick phone call with a confirmation was all it took with no extra charges. The person I spoke to (can't remember the name) was very polite and professional. The head arrived as promised. I used it with no complaints and shipped it back before the window was up. Borrowlenses helped me out greatly this time. Thank you."

"I will always, always rent from BorrowLenses! Thank you for providing such a fantastic service. The camera and lens I rented were on time and in perfect condition and there was a customer service rep there any time I had a question. I really appreciated that the return shipping was all taken care of in price and in label and that all I had to do was drop it off at FedEx when it was time to return it. My favorite thing about BorrowLenses is the communication! I received an email to confirm my order, to confirm that it had shipped, to remind me it was time to return it and then to tell me that they received it and that it was in perfect condition and how much they appreciated my business. Dude, anybody that makes me feel that good as a consumer has my business forever!
Plus, being able to rent top-of-the-line gear for a fraction of the cost of purchasing it makes renting such a good option for new businesses like myself. Thank you so much! I will definitely be renting again soon!"

"BorrowLenses.com is the best! I had a seamless transaction in my renting lens to replace one I had in the shop. The lens came when they said it would, worked perfectly & was in fantastic shape. All around best experience I've had with a mail order process in a long time. Love these guys!"

"This was my first time using borrowlenses. They got right back to me with all the questions I had and the product arrived on the date needed. The lens was in excellent condition. Overall, a great experience. My only complaint would be the price is a little higher than competitors. Other than that, fabulous."

"Your customer service, facebook engagement & interaction, quality and delivery time is top notch! I will be a long-term client and glad to give referrals to your company. Thank you so much! "

"It was clean and ready to go when I picked it up. I used it for 8 days straight and enjoyed how well it worked. Looking forward to 'borrowing' a different lens soon!
Thanks guys! Frank Hayes, Grass Valley, Ca"

"i would look elsewhere for lens rentals. After receiving a rental "L" series Canon and testing it extensively in preparation for the event I intended, I found focus issues. I immediately called customer service. I hope to receive a replacement. They said they would ship a replacement, but if THEY determined the original lens was OK they would charge me double. By the way, I tested the lens on two "D" series Canon bodies. I am not inexperienced and told the gentleman that on the phone.

I did not return the lens an the shoot went poorly. Only about 35% of the images were in focus. I was very disappointed. I wondered whether the customer service people were poorly trained or perhaps the company policies are just not flexible.

I will never use this company again."

"These guys are absolutely wonderful! My rental arrived on time and then when I found it necessary to extend my rental period, not only were they able to accomodate me..they let me know in plenty of time so I go on about my business without any interuptions. These guys are definitely the answer to this small business womans equipment challenges....Thanks guys!!!You're the best!"

"At the beginning of June I rented an underwater camera. The camera arrived as promised and in perfect condition. I rented this camera to take on a cruise in the Caribbean. On the second day of our cruise I fell ill and had to be transported to the hospital in St. Lucia. After four terrible days there I was was transported to Orlando by an Air Ambulance Service. After arriving in the ICU unit in Orlando Regional Medical Center, I remarked to my wife that the camera had to be mailed backed the next day. The next day, I contacted BorrowLenses.com via telephone and spoke to a young lady (Lisa) and explained the situation. She was very understanding and said to send the camera back when I was released from the hospital with the documentation to substantiate my story. I said thank you very much. When I finally was released 8 days later my wife said that we got an email billing us for the additional time. When my wife called to again explain the situation, she was basically told "Tough Luck!". We sent the camera back with the knowledge that we will NEVER rent from this company again and will spread the word that this company lacks any compassion and holds the mighty dollar in higher esteem than customer service.

John Klarfeld (NAPP Member)
Jacksonville, Florida"

"I live in New York and did not realize that this kind of service was available outside of NY at all. I called and was pleasantly surprised when I found out i did not have to pony-up the full cost of the lens as a deposit in order to rent their equipment. I have since called and cancelled all my membership with the services in NY. So! do you think i am happy? HELL YEAH!!!! I love BORROW LENS."

"BorrowLenses is a GREAT website! They were very helpful, excellent about answering my questions, fabulous at communicating, and super friendly! They really care about their customers needs and desires and will assist you every step of the way. The equipment was above standards and very well taken care of. I am sure to use this website again!"

"I was SO impressed with my first BorrowLenses.com experience! Everything happened in such and organized and timely process... I was even able to extend my rental for which I am very thankful! I will definitely be borrowing more lenses! :)"

"Excellent service!
This was my first time utilizing BorrowLenses.com
Everything about the experience was first rate!
I had to change the contents of my order prior to shipping, they handled it smoothly with no hassle!
I highly recommend BorrowLenses.com and will definitely be using them in the future for all my camera gear!
Thanks to all at BorrowLenses.com for a great experience!

"

"BorrowLenses allowed me to rent an $800 lens for a week for only $50! Amazing! The lens looked brand new when I picked it up and I can't wait to rent more equipment. It would be nice however, if they had a student price available. Either way, I look forward to borrowing from them again!"