"The selection is great. The pick up was fast and convenient. Web site is easy to use and telephone support was great. I call with a question about multi day rentals."
"Excellent selection and great service. Was in San Jose area for a couple of days and rented a lens and tripod at the last minute. Stopped at the store and picked up what I was looking for in minutes. Had challenge finding time to return the rentals, and the folks at BorrowLenses were kind enough to pick them up themselves.
I'd certainly recommend BorrowLenses to anyone."
"So happy I discovered these folks! They made it very easy for me to rent a top-of-the-line lens to shoot a friend's wedding, at a very reasonable price! The 24-70mm zoom stayed on my camera for the entire wedding, and the photos are outstanding. I was contemplating purchasing the same lens, and this gave me the chance to check it out first. I would highly recommend this company to others. I couldn't believe how easy it was to rent a pro lens! A couple of clicks on the internet, and a few days later I received the lens in mint condition. Return shipping was a breeze, with a pre-printed label and packing. Thank You! "
"Rented a Canon 100-400mm for a wildlife shoot. I had previously rented the same lens with excellent service and the lens performed as expected...this time, however, the lens had dust inside and the image stabilization seemed to not work at all...took several shots with my own 24-105mm and even with heavy cropping, got much sharper images with my own lens...on return I brought it to the attention of the staff and they said they would look into it and get back in touch with me. No one has contacted me, but I'll report back if they do! Follow up is a big part of customer service, and I paid good money for a lens that didn't come close to performing to specs...I like the idea and the people of this company but attention to details could make it better..."
"2nd experience with BorrowLenses. They are fabulous! This time, I mistakenly clicked wrong box for delivery option. They worked with me to get me the lens and even gave me more days on the end to make up for the days I missed on the front end. And this was MY error. I really appreciate their help and professionalism. They really made this customer happy!!!
And the lens was great!!!"
"Great program - always inmproving. Suggest that lense hoods be offered even on lenses that don't come standard with one from manufacturer, e.g, Canon EF-S 17-55mm f/2.8 IS USM. Be careful to read what is provided as the lens hood may not come with it and you would have to buy (I think) the accessory to go with a rental lense."
"I have heard several good things about this service, so I thought I would give it a try... I did my 1st rental as a 2 week rental, to cover two weddings. I was having issues with the lens after the 1st wedding and emaied them, they said if I sent it back then (1 week early at the time) I would get a store credit for my next rental for the week I wouldn't have it for. I shipped it back out in less then an hour after getting this message from them... Once they got the lens they tested it and decided I was not getting refunded for shipping it back a week early because they did not see anything wrong. VERY UNHAPPY customer. Not once did the person say I would get a store credit for shipping it back a week early ONLY IF THEY saw issues... So they totally screwed me out of a weeks rental (over $50) and I will not be using them or recomending them ever again!! Unfortunately in the mean time between shipping it back and their receipt email, I rented another lens to cover the 2nd wedding the original lens was suppose to cover thinking I would get the credit for a future rental, wish I hadn't done that..."
"I recently rented a lens from BorrowLenses for the first time. The process was flawless and the lens was in perfect condition. I reserved the lens online about 3 weeks before I needed it. It arrived at my home as promised. The return process was very simple. I highly recommend this company and I plan on using them again."
"This is a quality company. Super service, fantastic flexibility, radical rates and snappy shipping. Highly recommended!"
"What a pleasant experience! I had no trouble finding the lens I needed or the accessories to go with it. The prices are so affordable and beyond fair for the quality of the equipment they send. The lens was in perfect condition and amazing to shoot with! Returning it was easy and they sent me email updates throughout the whole process to keep me informed about when my lens would be arriving and when it was due back, as well as offering and extension if i needed it! I will absolutely be using them again until I win the lottery and can buy all the lenses myself :)"
"This was my first experience with Borrow Lenses, and it was great! It allowed me to test out a lense before i bought it. It was great, I will definitely use it in the future."
"I had a great experience with them. The equipment arrived when promised and was well packed. We really liked the lenses (Canon 100-400L, macro 100) and are now lined up to take them again on a big trip. The only down side is that it confirms that yes, I really DO want to own an additional $2700 worth of lenses...."
"I recently rented two prime lenses and a flash to photograph a wedding. I received the lens and flash the day I was suppose to get them. They communicated on when the package was shipped, when I should be expecting my order, and even when to ship the lenses and flash back. Working with BorrowLenses was extremely easy and I will be using them again."
"I am a first time renter from Borrowlens.com. Their service exceeded my expectations. Mine was a complicated rental--shipping to a third party--and everything went just as planned. I would not heistate to rent from them again.
Larry Vaughn"
"Would be higher had they allowed my young son to use their bathroom. Considering the amount of money I spend there on a yearly basis, this shouldn't be a huge stretch for them. A very small gesture for a very good client, wouldn't you say? Especially in the age of social media."