"they lie about the shipping time, i order a boot i needed after a surgery and payed a shipping fee to make it arrive on time because i am form mexico city and i was on the state just for a couple of days, they told they can't do nothing about itBOT CHARGE ME EXTRA $30 TO SEND IT TO ANOTHER ADRESS IN THE STATES."

"On April 17, 2013, I ordered an Ossur Formfit Wrist Brace. It was defective (straps too short); I purchased another locally as I was about to leave on a trip. and I informed the Brace Shop. I received the letter reproduced below that promised a full refund. I phoned customer service and the rep. said they were trying to deal with the manufacturer about this. Despite repeated letters from me (last November 26, 2013) they never sent an RMA number and I never heard from them again except for ads. Stay away.

"Steven,


Thank you for submitting your request for a return for your invoice #TPM7191696962. When purchasing from the Brace Shop, we always make it our goal to help our customers find the products that they are looking for and we make it our job to help you.

We will be more than happy to provide you with return information but we wanted to find out if we can help you exchange your product for another size or another type of brace. Please let me know and not only will I have a live customer service person contact you back but we will waive the 15% restocking fee for your exchange.

If you decide, to return it, just email me back and I will send your return authorization #TPM7191696962.

Thank you and have a great day!

Sincerely,

Lori Escalante
Returns Specialist
The Brace Shop

6560 W Rogers Circle
Suite 19
Boca Raton, FL 33487""