"What a bunch of idiots their delivery people are. We purchased a couch and a recliner on a Saturday, and scheduled delivery for the Monday following the weekend. The truck arrives and the team takes the couch off the truck in the street, and looks at our door, and says "no way this will fit through that door, I've been doing this for 20 years, it won't fit."

I try to explain to him, that we have an even bigger couch upstairs that we got through there no problem when we moved here a few years ago. They don't listen, and just refuse to even try it, saying they are experts. We have to call the delivery service and schedule a special team of 4 guys, with a special truck to put it in by the balcony.

We call the delivery service to schedule a new delivery, and are told they don't know where our couch and chair are, they may have been damaged, but they aren't sure. Eventually they locate them, and they are fine and a special team is schedule with 4 guys and a special truck for Friday.

Friday rolls around and the doorbell rings, and 2 guys are standing there, say they are the special team. Funny, I thought it was supposed to be 4 guys. He comes upstairs and looks at the balcony and says that the opening is too small to get the couch in and besides, they are only 2 guys and 2 guys aren't enough to put the couch in through the balcony.

I try and explain to him that the opening on our balcony is 38" high, and the couch measures 28" high with the legs, 26" without the legs. Now, I am no math genius, but something 26-28" should fit in an opening that is 38", right? Secondly, I ask him why they didn't send the special team of 4 guys to put it in by the balcony, and he tells me they are the special team and they have the special truck. Looks like a normal truck and 2 idiots to me, same as last time.

So after refusing to take it off the truck (did not even open the door), they say we have to select another model because this one won't fit.

At this point, we have had enough and go to the store to complain, we bring them the dimensions of our doors, hallways, balcony, patio door, old couch, everything. Manager says he will call the supervisor of the delivery service.

Manager calls back and tells us that the delivery service spoke with their delivery guys and they said there was no way it would fit in our apartment, and even said that they looked at our place on Google Street View and determined that the balcony was too small to get the couch in. ARE YOU KIDDING ME? GOOGLE STREET VIEW!?

Our vendor was good, and its not his fault, he believes it should fit no problem, but these idiots at the delivery service, what a bunch of morons. B&M is definitely blacklisted by us.

How can you tell me that the couch doesn't fit when:

- Delivery team NEVER TRIED to get the couch in by the door
- Never sent proper team to try and get it in by the balcony when we were told a team of 4 guys with a special truck would show up
- Never once took a measurement of any way into the house
- Were told that a larger couch fit in no problem by amateurs
- Were given measurements of all entry points and were told that it was too big to fit (a 26-28" couch in a 38" opening)
- Looked at the house on Google Street View and determined the balcony too small

GIVE ME A BREAK!!!"

"I bought a sofa, washer and dryer back in November and ask for delivery on December 18 in order to have it for Christmas. They delivered only the sofa from which we returned the ottoman due to a defect on the bottom of it. They were not able to tell when the washer and dryer will arrive cause they didn't have them at the main warehouse. After many unhappy calls, they finally said we'll have the appliances on the 28 of December and the ottoman on the 29. They honored this promise, but when we tried the dryer, it did not work. this time we needed to call the technical service and were told a technician will come on December 31. This did not happen. Next thing, he was supposed to come on January 4, I took the day off from work and he did not show up. Finally someone called to say the technician was sick. Another appointment was made for the 6 of January when the guy comes and says the dryer is not good and needs replacement. Called the delivery and service they transfer me to the exchange service were they tell me they need to get authorization from LG for replacement and they call me the same day. Never happened... Called the store Brault & Martineau in Kirkland and asked them to help me. They say i should call the exchange service... I don't have any patience anymore so I asked to speak with the manager of the store. I am on dead line. Called again, ask again for the manger, same result. I live close by, so i go in person to the store and speak with the manager. Long story short, he tells me I must call the delivery service because the order was actually placed and he is surprised that this happened so fast in my case!!!! I didn't want to call any other service department again and i asked him to take responsibility and solve the problem for a customer. He said it is not his problem. I asked if I can cancel the order, the answer is no because by law once the good is delivered cannot be returned, even if it's broken!!! Which nobody tells you when they have you buy from them. I said I want to write a complaint, he said go ahead, I'm the manager, so it will get to me... Never buy from Brault & Martineau, they don't care about us, it's only our money they are after! I told him i will never buy from them again and his answer was go ahead, all stores have the same policy. At least I'll try my luck some other places!"

"We should of learned from our first purchase but it seems we are suckers for punishment because the first kitchen set was sent with pieces of table missing...Our second purchase was a sectional that we bought in September 08 but need to get it stored because our basement wasn't finished. Now that the basement is finished we were looking forward to having our sofa in our new basement. Here is where things get intertesting, the first delivery was a mess, you would think that the delivery guys would figure out that a sectional (which is on the invoice) has two different pieces. With my mother in-law at home and not really knowing what we had purchased signed the papers and away they went. Once we saw this we called to have it delivered again the following weekend so we could be here. They had cut the plastic and at the sametime cut the leather. The guys response "should I bring it back or will you take it like this" I am sure I don't need to tell you all what I said. So now 3 weeks in we still don't have a sectional and our communications with the store in Gatineau is starting to deteriorate as we call for another delivery date and they need to confirm that the sofa comes back to the warehouse before we can confirm another delivery. Wow at this point I am getting frustrated and just don't understand how hard it is to get one side of a sectional. So we wait (oh and by the way she was suppose to call me on Monday of that week) and eventually we have to call back ON THURSDAY) and we are getting the other piece on Saturday great. They arrive on week 4 with THE WRONG SIDE OF THE SECTIONAL AGAIN!!! I can't believe it. So I call again but speak to the manger a Pierre Grenier he promises that this will not happen again and tells me he will call me Monday to see if he can do something becuase at this point our sectional is discountinued. Monday goes by...Tuesday I call he is off and Mr. Grenier will call Wednesday...Wednesday goes by still no call, so I called 4 times on Thursday and I still haven't received a call. This is were I am at, upset with the manager, upset because we purchased a sectional that should of been here a long time ago. I have heard other stories from other people with the same stories and do not recommend Brault et Martineau at all. One if the manager can't set the example imagine the employee's. Two if the delivery guy needs to ask if I want to keep a sofa that he cut with a knife you need to ask yourself what kind of company this is. "

"In the recent past i made quite a few electronic and appliance purchases at B&M.
For some of them i also purchased extended warranty, only to find that when i needed to use it, they consistently failed or gave me headaches.

The last experience I want to share is the purchase of my DLP Projection TV (Toshiba 44NHM84) whose lamp died on me 2 years after purchasing it with an extended warranty on the whole tv-set. So far so good, i called the extended warranty with whom B&M have the contract to find out that they don't cover the lamp. Now, when I bought that additional warranty for 300$ the reason that helped me decide for it was the inclusion of the lamp that i discussed it with the agent; back then, a new lamp would retail for 400$ so i thought the lamp and the tv-set together (even though the DLP TVs were considered quite reliable except for the lamp) would consider an OK warranty. The invoice that I got with my order doesn't say otherwise: "extended warranty for tv projection", not mentioning in any way that the bulb wasn't included.

I called B&M to solve the matter but they are categoric on this: the DLP lamps aren't and were never included in the extended warranty that they sell. A funny madam on the customer service line told me that the brochure that I got with my purchase mentions that lamp is not included. To my answer that i never got any brochure with my invoice, she replied that i can get one at their store if i wanted.

I gave up to this scam and i bought my new lamp from ebay for much less than the extended service offered me. For those interested to know more about the technical part of this, the lamp burned after 2278 hours, way less than the advertised lifetime by toshiba. I also took good care of my tv as i always dreaded the burn thing: kept it in an air-conditioned, almost dust-free environment, no turn-on shocks, etc.


Finally, i don't really want to advise anyone against B&M store, not even against buying their extended warranty. However, take advantage of my experience and make sure that a warranty price such as in my case 300$ for a tv when one service might cost less than that, is truly worth. Add the possibility that the service agent would tell you that lamp or any other item inside your tv or appliance is not covered because is like cars warranty: doesn't include usable pieces..:)

"