"Please avoid this company like the plague - they were a nightmare to do business with.

Below are copies of the two letters I sent them. They dipict the picture pretty clearly:




I just wish to notify if anyone who cares receives this email, that the
female support representative who called me was again rude and unhelpful.

She told me that since I wrote the letter below, Bridgeviewphoto "was"
going to send out my order today next-day air, but she is going to cancel
my order now that I have written this letter. This was rather humorous to
me, as I thought the letter was rather cordial concerning my circumstance
- and I invite anyone to find anything untrue in it. I was simply stating
the facts in a polite and reasonable way.

I have no problem with cancelling my order - I have found many other
retailers offering better service and prices, so this eliminates the
headache I was experiencing with your company.

I must admit, however, how immature I found your company's response:
literally calling me to tell me how bad I was to send that email, and
"punishing" me by cancelling my order, then immediately hanging up on me.
And then, to top it all off, prank calling me in the next minute and
hanging up when I answered - brilliant. May I suggest an element or
professionalism be added?

You obviously have the right to refuse service, and I thank you in your
decision to do so. It certainly has made my life easier, and, as I said,
I will make my very best effort to publish my truthful review of your
company anywhere possible. I think others (as well as the BBB and CPA)
deserve to know these things before they are treated as I was.

I'm sorry and relieved we couldn't do business together, my only point of
this letter is to expose people who may care about your business's
livelyhood to my experience so that you may correct things in the future.

Sincerly,

Scott Fuhrman


I just thought I would let you know that due to your deceptive business
> practices I have reported your corporation to the Better Business Bureau
> and the Consumer Protection Agency.
>
> I have emailed to check for shipping information multiple times after
> purchasing the Sony DCR-TRV25 camcorder on the morning of December 24th,
> 2002. Order number 74082.
>
> After no response and many more emails sent, I finally received an email
> response more than a week later, tell me my item would ship on Friday,
> Jan
> 3, 2002 at the latest. That day has come and gone. Although this was
> more than 3-5 business days after my order, I was willing to finally
> receive my order.
>
> Now, 13 days after my order was placed, my item has still not shipped. I
> called customer service after a lengthy hold time, I spoke to a rude
> female customer support rep. She put me on hold twice, then blamed
> things
> on the vendor, stating that the shipment of these cameras was due
> tomorrow, January 7, 2003.
>
> I suspect this is just to pasify me, and since I have been misled two
> times prior regarding shipping dates; I have no reason to belive the
> latest. In fact I would br very surprised to find out if then
> information
> I received was even remotely true - but at any rate I will find out
> tomorrow.
>
> At any rate, I feel misled and lied to. I would rather have a truthful
> answer than mere pasification day after day. At some point it becomes
> very irratable and very obvious.
>
> At the very least, I would expect your company to offer free overnight
> shipping for the inconveniences you have caused me due to your poor
> planning and communication. I had to laugh, as all thoughout this time,
> your website has been reporting shipping times of "3-5 days" on this
> specific product. The very least your company could do is be frank with
> its customers and let them know the item is out of stock, or put
> realistic
> shipping times (whichever is the case). I do not know if you are really
> out of this item and just refuse to update your website, or if you just
> can not meet shipping times due to backlog. At any rate, I was told
> over
> the phone and on the web site that the item was in stock. I even asked
> if
> it was in-stock multiple times specifically because a prompt delivery
> was
> important to me (it is a late Christmas gift).
>
> I will give one more chance - if my item is not shipped tomorrow I will
> make a substantial effort to make sure you do not have the opportunity
> to
> mislead many people. I will submit negative and truthful reviews on as
> many websites as possible, as well as newgroups on usenet. I only want
> to
> protect people from your business practices. Your company is dishonest,
> and unwilling to help. Because of this I have felt the need to involve
> the BBB and the CPA. It is my hope that my complaints are resolved, as
> they are valid. However if they are not, I am prepared to warn as many
> as
> possible about your company, so that others are not put in the position
> I
> am now in.
>
"

"I ordered a Sony camcorder from them because they offered a good price. I ordered on a Wednesday and paid for 3 day air I was told that it took 2 days to process and I should have by the next Tuesday. I received the order 2 days later on Friday. The sales person was very nice on the phone not rude at all. Overall I could not be happier, I would definitely do business with them again."

"Great price and service. Received product 2 day earlier than anticipated."

"I placed an order for 2 digital cameras for christmas gifts from BridgeViewPhoto.com because they had the lowest price. They cancelled my order the next day because I wouldn't buy accessories. Customer service was rude when I called and hung up on me."

"Extremely slow processing (took 7 days before the item shipped), long hold to get through to customer service, rude customer service rep, low prices are made up in extremely high shipping/handling costs. Avoid like the plague."

"Nikon 4500; all OK; lowest price, prompt delivery, product in excellent condition"