"We love Brinks Home Security. The equipment was easy to use and kid user friendly. Whenever we had a situation arise, the representative helping us was very calm, patient, and helpful.We were pleased with the service but not the increased rate."

"The agent I spoke with was courteous and helpful. The service was great."

"Awesome, it was nfg, she worked it, then got alarm.com on a conference call and together we got it back on line. Your lady and the alarm.com guy never got flustered it was a mess, all 3 of us had to do stuff but in the end it all worked. Very happy with the service. I wish more places had people that were as good as yours."

"Definite focus on resolving a customer complaint"

"The first gentlemen I spoke to last fall sent me out a piece of plastic equipment to put in a steel door when I called back he didn't seem to care whether he helped or not. So when I called this time the gentlemen helped me right away and we have a tech coming out this afternoon. to put in the piece that goes into a steel door"

"Generally was positive with my last call. That was my expectation: to report the issue, and have it taken care of with a service visit.The first call was a lot of holding, waiting for next representative, and leave a phone number for call back."

"Very easy and convenient to be able to call and speak to a live human being who can answer your questions and help with fast and efficient service."

"The telephone representative was rude to my husband and I while trying to walk us through unplugging and resetting our panel. I asked to speak with a supervisor and explained my displeasure with the guys attitude towards us."

"25 minutes till somebody answers the call and then 20 minutes to be transferred to the technician"

"Once the agent understood what I was asking about - an increase, she was able to explain that it was a once-a-year permit fee. That was just what I needed to know!"

"the experience today was excellent"

"My experience with Brinks Home Security for this issue was very good. The only problem with Brinks Home Security is the rising cost of their service. Our payment seems to go up on a regular basis. For this reason I have been considering going with a different home security system."

"Originally with monotronics, so I've had no change."

"Response to my concerns was very informative.not at the time"

"With the Brinks Security I was very pleased."