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Btotech.com

268 reviews
4.88 / 5


Please note: It appears that this site may no longer be active or is now pointing to a domain unrelated to the original business. As a result, we have temporarily suspended organic review collection for this seller.. Click Learn More if you have any questions.

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Product & services pricing
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Verified
5/5

2006-02-19

"We received the computer very quickly. But I am most impressed with the ongoing support we get from this company. All my e-mails and phone calls have been answered in a timely manner. The support people are understanding and patient and clearly explain what needs to be done. I will buy my next computer from this company simply because the customer service/support is excellent"

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Overall quality of the company
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Value the company offers
Is consumer focused
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Verified
5/5

2006-02-09

"I'm really enjoying my Asus z63a. Eddie answered questions promptly, shipped on time, and packaged the laptop perfectly.

I ordered the machine without XP. Installation went flawlessly. The machine performs very well and looks great.

I have recommended Geared2Play to friends & relatives.
"

Detailed Review Benchmark + -
Overall quality of the company
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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Verified
5/5

2006-01-26

"Geared2Play answered all my questions up front and honestly. The provided prompt assembly and shipping at a reasonable price. They offer a range of system configuration and warranty options, and are intimately familiar with all of the products that they sell.

My Asus Z33ae has exceeded my expectations in every respect, and I look forward to purchasing again in the future.
"

Detailed Review Benchmark + -
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Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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Verified
5/5

2006-01-22

"Totally hassle free ordering and service support. I received my laptop within the advertised timeframe, and it was in perfect working condition with proper packing and bug free. I'd do business with them again for sure."

Detailed Review Benchmark + -
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Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
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Verified
5/5

2006-01-12

"I have now bought 2 computers from geared2play. Both were sent promptly and received with no problems. All E-mails were answered quickly with good support. I even called the land line once to make a confirmation and it was Eddie who answered the call. I will shop here again and tell others of the good service from Geared2play. I put this web site on my buy from list. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems
Overall customer service
Customer service resolving problems
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Verified
5/5

2006-01-08

"Ordered my Z70VA on Sunday 20 Nov 2005 and received it on 1 Dec 2005. It took 3 days for my E-Check thru PayPal to clear my bank and it was also the week of Thanksgiving. It was a great experience dealing with Eddie. All of my emails were answered in a very short time (within the hour on almost all of them). When I called, he was very polite and took the time to answer your questions and explain things to you. I would definitely recommend Geared2Play to anyone wanting to get a PC. I will be doing more business with Eddie in the future.

Thanks Eddie
"

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Verified
5/5

2006-01-07

"Great customer service and online availability. If you have a question, you will get prompt answers. I was a little concerned at first of ordering a notebook from a provider that I initially knew nothing about. But after researching the reviews and forum information, I became very satisfied on their reputation. I strongly recommend their service and products. I ordered a Asus V70Va and am very happy with it. "

Detailed Review Benchmark + -
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Is committed to quality products and services
Is easy to do business with
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
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Verified
5/5

2006-01-06

"Definitely recommended! Polite, knowledgeable people, trying their best for customer satisfaction. They solved a very unfortunate situation (shipment being stolen from carrier truck while in transit) in a quickly and hassle-free manner. Thank you."

Detailed Review Benchmark + -
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Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Verified
5/5

2006-01-03

"Very professional support. I'm very happy with the product I purchased (An Asus Z63A). I would certainly reuse Geared2Play in the future.

I placed my order just before Thanksgiving but somehow the paypal system did transmit it to Geared2Play a few days after. As a result the package was delivered after I left the country for 3 weeks vacation. I couldn't pick it up and UPS would not keep it more than 15 days.
I got very good email support to figure out what happened. We decided it wasn't anybody's fault if the 3 lost business days made me miss the delivery. I was proposed to get reimbursed but since I really needed a computer and was sure to make a good deal (I did quiet some research before selecting Geared2Play) I decided to keep my order. When UPS returned the product to them, they did ship it again so that I would get it the day after my return.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
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Verified
5/5

2005-12-25

"Believe it, all those glowing comments below from other raters are TRUE! I'm so pleased that I decided to buy from Geared2Play despite my initial reservations about buying a notebook brand I had never seen "in person"...from a company that I had only recently learned about. Well, am I ever glad I "took the leap"! What more could you ask...Eddie's email and phone availability is just amazing (especially by today's standards!), and he really *answers* your questions and offers honest advice -- no pure sales pitches here! Geared2Play did a stellar job of building my pc and making sure everything was quality-checked from sale to build to shipment. They even added some customizations to my Asus z70va notebook that are perfect for me, and that none of the other Asus resellers I researched could offer. Look at their warranty and other policies, talk to them, write to them and compare. You'll quickly see that they have the most to offer the prospective buyer, and they really go above and beyond delivering on those promises. I am one satisfied customer, and barring any future surprises (which I sure don't expect!) I'm gonna stay that way. I would definitely buy from Geared2Play again, and will recommend them (and their Asus products) to friends and family. It's premium products and premium "really cares" service -- all without the premium price!"

Detailed Review Benchmark + -
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Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
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Resolving problems
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Making decisions on their own
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Verified
5/5

2005-12-24

"I ordered my Asus Z63A from Geared2play on Saturday the 10th of Decmeber. Eddie sent me an email not more than an hour after my purchase concerning the ground shipping to get the computer to my house by Christmas. He was able to build the computer and ship it in time to get it here by the 23rd. It came the day he said and I couldnt be happier. Thanks!"

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Is trustworthy

Verified
5/5

2005-12-22

"Geared2Play had the hard-to-find laptop I was looking for. My questions were answered promptly and when I called I spoke directly to the owner -- no voicemail maze to navigate."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
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Verified
5/5

2005-12-21

"ynot2k.com (aka Geared2Play.com) is absolutely worry free shopping website and one can order with enormous confidence at all times.

Needless to talk about how long the build time was OR how did the business transaction go. We all know that. Right? Yes, it was fabulous and more than perfect. However, it is more important that I must mention that I went and checked the store in person. I also met Eddie and the guy who built my machine. Eddie, not only an excellent client/customer interactive resource, he's also knowledgeable, honest and a sincere businessman. And people who work with him are no less than scientists.

This shop definitely deserves more, and I want to help them grow by recommending to my other friends. Honestly Folks; it is impressive and flawless shopping with “Tech Shop” (aka Geared2Play.com; ynot2k.com)

Eddie! You just earned a permanent customer.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Speed of web site
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Web site being easy to use

Verified
5/5

2005-12-20

"Purchased two ASUS Z70va's on 4 & 5 December. Sent Eddie an E-mail late Sunday night asking a question. He replied later Sunday night which is amazing considering he's on the East coast and I'm in CST! Rapid response to my E-mail convinced me to make the purchases.

It took 5 days to build both PCs to my specs and ship them. I asked for routine ground shipping but Eddie had a question for me which needed answering. That caused a delay which he made up for by shipping 3rd Day Select. UPS delivered both laptops on 15 Dec. at 8:20 PM.

Items were exactly what I ordered and they are working perfectly. Definitely would buy from geared2play.com again, without question. Eddie takes a personal interest in his customers and I have no doubt that if I had a problem, he would work it to a solution.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-12-13

"I ordered an Asus A33e with Pentium m760. My order came to the precisly when they said it would arrive. Everything is as I specified and an excellent product. I have only had it for one night, I will update when I have had more time. Support has been phenomenal to this point. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
N/A
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site