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Btotech.com

268 reviews
4.88 / 5


Please note: It appears that this site may no longer be active or is now pointing to a domain unrelated to the original business. As a result, we have temporarily suspended organic review collection for this seller.. Click Learn More if you have any questions.

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Verified
5/5

2005-12-06

"Bought an Asus V70za as a graduation gift for my son. I received it in 2 1/2 weeks, considering the time of year, I am on the west coast, had to wait for my check to clear and I ordered on the weekend it was a very very very reasonable turnaround/delivery. Eddie was available via e-mail almost immediatly.. literaly. My only gripe.. if you call it that was that I did not receive a tracking number via email, but as I was getting ready to email Eddy the laptop showed up at the door. Overall I am very pleased and would not hesitate to do business again at all with Eddy and company!!"

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Verified
5/5

2005-12-02

"Customer service is excellent at this store. Email responses are within the hour during business hours and immediately following weekends. Product came packaged nicely. Shipping for me was a little slow, I placed my order Nov. 11 and received package Nov. 28. This is probably due to a combination of my laptop needing to be put together and the holiday weekend of thanks giving. I do have 1 red pixel on my screen though so that is kind of a bummer. =( Shipping tracking number was sent immediately. Actually looking around, their prices were the cheapest for me (althought I found cheaper but they were in the same state as I am in so tax kills it) and they let you know what they are putting into your computer rather than generic brand parts. "

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
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Ease of checking delivery status
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Verified
5/5

2005-11-30

"Ordered an Asus z70va whitebook notebook. Even before my order arrived, Eddie in shipping was very easy to get a hold of, both through email and on the phone. Response time to emails was unprecedented in online sales!! I am extremely satisfied, and am writing this on my new notebook. Everything was well-packaged, and the prices were very competitive. There is a forum on the website that is another great place to get info about the company and their products. Again, customer care and support is the primary focus of Geared2Play, so I would highly recommend them to anyone in the market for high-quality systems. Thanks!"

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Is consumer focused
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Variety of brands and products offered
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Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
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Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
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Being trustworthy
Being easy to reach
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Making decisions on their own
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Verified
5/5

2005-11-23

"Eddie from Geared2Play talked with me every day until I decided on the parts I wanted in the notebook. Once I made the order, he kept me updated on the status of the order and it shipped shortly after. It took one day to ship to me! The laptop is amazing and the service at Geared2Play is even more so. I have been building and purchasing computer hardware for many years, and this is the best experience I have had with any company. I needed to send the notebook in for the screen to be replaced (Eddie contacted me about the possible small factory problem!) and shipping was paid both ways by Geared2Play, the day they received the latpop it was fixed and sent right back the SAME DAY. I've now used the laptop for almost 3 months without a single problem. You won't find that type of service anywhere, not to mention they have some of the best prices, I highly recommend this company to anyone looking for a laptop or PC. The next notebook I need will surely be purchased from Geared2Play.com"

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Verified
5/5

2005-11-16

"I purchased a Barebones Asus Z83V laptop. The laptop was it was shipped and arrived when promised. I had a question about where the memory goes. The tech support responded within the day with directions. I would definitely reccommend Gear2play.com for you next laptop or Desktop purchase. "

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Verified
5/5

2005-11-03

"Geared2Play did an excellent job with my laptop purchase and excellent product from Asus and built up by G2P. Cash discount, student discount and others available, check forums for details. Only shortcoming is Paypal and my credit company didn't agree with each other and in the end had to use a different card but Geared2Play still applied my student discount. Excellent service."

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Verified
5/5

2005-10-27

"I am in the U.S. Army and had been eyeballing an Asus Z70VA, being an A+ certified tech, I wasn't concerned with who was going to be building it because that rested on me...rather I was concerned with meeting my 2-week timeframe for shipping the laptop before my deployment began. Eddie from geared2play exceeded all of my expectations beginning with the first time he picked up the phone- 8:30 pm...later then most business stay open. I am extremely grateful that my laptop will be arriving before my deployment begins and would highly recommend geared2play to anyone looking to purchase an Asus laptop. I didn't put too much effort into looking for the lowest price, I looked for who had the best reputation and for the few extra dollars I spent- (I'm not even positive on the price, they may have been the cheapest but supposedly they aren't from what I read on notebookforums.com)- Eddie and geared2play were worth every penny."

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Verified
5/5

2005-10-18

"I just bought a refurbished W3V from this store like a week ago. Bought from this store because it has a very excellent feedback from resellerratings.com and many notebook forums.

The item is in flawless condition as described,
the item was well packed, shipping was on time (shipped the same day I placed my order) and the main guy, Eddie, was very helpful, my e-mails and questions are replied very fast!
Don't know about the after service thou since I haven't got any problems with this item.

I would DEFINITELY RECOMEND this store =)
"

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Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
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Being easy to reach
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Being knowledgeable
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Resolving problems
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Verified
5/5

2005-10-10

"After shopping around for a long time looking for just the right laptop, I arrived at Eddie and Geared2Play.com. I had many questions about the laptop and Eddie was always easy to contact and deal with, through both e-mail and AIM. The whole process went smoothly with nothing unexpected, except for the fact my laptop got sent out a day early. I would highly recommend this seller to anybody interested in purchasing a PC or a laptop. The prices are great and the service is excellent."

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Verified
5/5

2005-10-05

"Eddie from G2P is a great guy to deal with. I was a little hesitant on investing alot of money for a notebook online, and from a company I never heard of before, but G2P was only one of a few resellers who carried built on asus in the U.S. I have no regrets at all from buying from G2P, actually I'm happy I bought the notebook from them because their service is great."

Detailed Review Benchmark + -
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Is easy to do business with
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of checking order status
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Verified
5/5

2005-09-22

"The last time I purchased from this vendor, I had a laptop stolen, in less than 48 hours they had another shipped to me (which I purchased) to match my first one. Had a screen damaged and Eddie walked me through replacement (excellent service) and I now need to purchase a third ASUS. Always from this store, due to their staff (Eddie) and his constant vigil and service. Great!"

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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
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Verified
5/5

2005-09-19

"Great Service! Great Product and Excellent Post Sale Service! BUY FROM THESE GUYS THEY ARE GREAT!

Chris
"

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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
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Overall customer service
Customer service being trustworthy
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Verified
5/5

2005-09-06

"This store is what all stores should stride to be. Outstanding service, first rate care in putting together this computer. Shipping was on time no problems with this seller at all. Very fast in answering email...just all around great service. Would buy from this store again and will in the near future.

Happy customer
"

Detailed Review Benchmark + -
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Value the company offers
Is consumer focused
Is committed to quality products and services
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Is easy to do business with
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being easy to reach
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Verified
5/5

2005-09-06

"I bought a gaming desktop from this company after much deliberation. I would have built it myself if it hadn't been for the great service, expert knowledge, and awesome prices that I was able to obtain from the company, website, and support/sales personnel.

As proficient gamers know, building your own system is the only way to ensure great quality and low prices, right? Well that normally would be the case, but Geared2play has the highest quality parts (with great descriptions, so you actually know exactly what's going into your system) and the absolute lowest prices available. Plus, there's only one smal shipping cost. What build-it-yourself gamers tend to leave out is the total shipping costs and hassle of tracking 5 million packages. Also, you get a lot of free or reduced price legal OEM software: like Nero (free) and Windows XP w/SP2 (reduced price). In the end, the difference is negligible.

The support staff is really where this company shines. Their main guy, Eddie, is awesome with providing excellent info with a quick turnaround. He responds to your emails extremely quickly (sometimes I feel like he knows when I'm typing my emails). I had been in the market for a gaming laptop about 6 months ago, which was when I found geared2play.com. I started an email correspondance with Eddie which spanned several dozens of emails. After a while, I decided the best decision would be to buy a for-gaming desktop and a for-study notebook (total, these were the same price as the gaming laptops were going for on other sites).

Let me tell you, this machine rocks. It games like a champ. The parts are 100% top notch, and this enabled me to overclock to squeeze some extra juice out of the system. Even with this increased stress on the parts, I haven't run into any issues yet, but I know that if I do, I'm backed up by the best support that I've ever seen. I've used Dell's support staff. They're friendly, but they rarely have the answers you need. Geared2play has the answers.

Basically, if you're in the market for a quality desktop or notebook, and you want good customer service, this is the only place that I would recommend.
"

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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
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Verified
5/5

2005-09-03

"I was lerking around the net for over a month just to find the right laptop that I could use to carry to school everyday. At first, I was considering the Dell D610 with the coupon going on, the review for it was good too. Other than the D610, HP 14" laptop also got my attention. However, when I found geared2play.com, I was in love with the Z63A laptop (damn, I love Asus lappy, just like my mobo ^_^). Together with a detailed review on the forum, Eddie (admin of geared2play.com) helped me out on answering lots of my questions via AIM (and I do mean it, A LOT :-D ) even though he was busy with his store. Besides, the forum of Geared2play.com is very useful, you could almost find the answers for your questions either via Eddie or other buyers as well. They do post review and guide on there, extremely useful for someone who was not sure about his wanted laptop.
What can I say? Definitely a Super Seller, deserved an A+ in my book :-D
one more thing, the price is a killer, check out Asus (Asus rules :-D) laptop on other online stores and you see what I mean.
"

Detailed Review Benchmark + -
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Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
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Overall web site
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Speed of web site
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