"This is one of the best online companies I have purchased from. They have gone above and beyond the normal level of customer service, and have brought back the old fashioned care and concern for customers that my grandparents used to speak of.
I highly recommend them.

Sincerely,
Dr. Manning"

"I ordered a clear quartz mandala from Buddha Groove. The price seemed reasonable at $24. However, when it arrived, the quality was poor. The beads were tiny, and the "tassel" was made of thin, thread-like fibers that had a severe kink in them from the way the item was packed.

I immediately decided to return the item and emailed customer service to see if I needed any kind of authorization or the like. The response time was very quick, which I appreciated, but the reply itself was a brusque, borderline rude "read the return policy on our web site." Gosh, sorry I missed that...

So I sent the mandala back. I waited nearly a week, then emailed to see if it had been received yet, as the post office told me it would take 3 days to arrive. Another borderline rude response from customer service informing me that the item had been received the day before, that refunds take 3-5 business days, and implying that I should shut up and not bother them, b/c again, all this info can be found on their website.

After 5 days, I did finally receive an email from them w/o any prompting on my part, informing me that "my refund was initiated" and would take 3-5 MORE business days.

After 3 more days, I did in fact receive a refund, but only of $22.40, not the $24 I paid for the item. I sent another email asking why this was, and I received another of the not-quite-rude-but-definitely-not-pleasant emails informing me that when an item is returned, BG will deduct "the cost of shipping the item to the customer." Now, per the website, shipping is FREE, but apparently this does not apply when you have returned something (and no, RETURN shipping is NOT free, and I did pay for that myself). Oh, and again, I should have known this b/c it is listed on the website.

I'm sure BG has and will continue to have many customers, but I am certainly never going to be one. Junky quality, a nitpicky return policy and unpleasant customer service? I can find all those things done better somewhere else..."