"Easy navigation, good prices, wide selection. I was searching for a meucci cue and found 2 cues for less than i was going to spend on the meucci.i still plan on replacing my meucci gambler that was stolen and will be returning here to buy it but until then i will b enjoying the voodoo cues i got at a Great price ....thanks Budget Billiards"

"Mama got a meucci from you a month ago and I am so impressed with it, that I ordered one too. The stick arrived on league day, so I literally pulled it out of the shipping package, put it together, chalked it for the first time and played, and won the first match it was ever played with. Love it."

"I bought a Predator Sneaky Pete for my husband's birthday and couldn't be happier with my experience here. The cue is beautiful and came carefully packed away in the case I ordered. The cue also came earlier than the ETA too. I'm placing another order today and in the future. Great business, great prices & Great communication... Thanks!"

"My thanks to the customer support team. They answered all my email questions in timely manner and were very helpful. Budget Billiards handles their business in a professional manner... Very satisfied."

"Just received my sang lee 2 edition predator cue with Revo shaft! Ordered late on 12/22 it arrived today 12/23/01
Very happy!! Easy website and I checked them all! Lol I think it was money well spent! Thank you to Budget billiards
Merry Christmas to all!"

"I had a pretty decent order. It got messed up. Julia called and we talked and she fixed everything so quickly. It was the best customer service I have ever received. I will never buy anything from anyone else!!"

"My package is lost at UPS. I had to open a lost claim report with UPS however they won’t give any updates or feedback to me. They will only give that information to the sender which is budget billiards. Budget billiards has only answered my first email saying I have to call UPS. Well that isn’t helping since they have too be the one. I’ve sent a email everyday in hopes that someone from budget would either call me or email me back. Guess I was hoping to much because they won’t respond to any of my emails. At this point I would have to say it’s one of the worst customer service I’ve ever had to deal with. At this point I just want a refund but I’m thinking I’m just going to be out my hard work money and they don’t seem to care. It’s a joke that when you do find their number it’s just is busy all the time. I will never buy anything from them ever again and I will let all the people I play with on my league and in tournaments to not buy anything either. All they had to do is respond and let me know what they were doing to take care of me. I guess the no responses is their way to say we don’t care about your issue since we already have your money. "

"My wife ordered me a custom cue a month ago.in the details said that it would take up to 3 weeks to complete.all good except still no cue.emailed couple times just to get that they had just sent cue for inspection.then they would inscribe what I wanted on it.then ship(what happened to 3 weeks to deliver?they are cheaper but for the money my wife paid for cue.there should be more contact.after date they promised."

"Great company to order from. I made an error on my order and the customer service immediately responded to help resolve MY error. They even refunded the price difference between my options. I would certainly recommend Budget Billiards and will definitely go through them from now on when purchasing online."

"Ordered a custom cue, delivered on time and exactly as I wanted! Great folks to deal with."

"Wonderful customer service. Great products!!"

"I love all the different options you offer in ordering a pool cue. I’m getting the pool cue I want!! Ordering is self explanatory and made easy. This is my 3rd order with this company. Love it love everything about the site and the Merchandise. Fast shipping and the product is perfectly delivered."

"absolutely horrible service ,first…

absolutely horrible service ,first order was cancelled without answering emails, decided to try one more time ( more fool me) waited one and a half months to receive the goods ,finally arrived damaged seller just wants to blame me and no mention whatsoever about replacing the pieces , going through PayPal for a refund. Budget service. stay away. feel free to view email chain below
hi Julia
my package arrived today and as you can see in the pics there is some damage ,the case is not the end of the world but the damaged shaft is,please advise

thanks

colin

How did the shaft get damaged? It was ship inside the case. You should not accept a damaged package. If you received it damaged you must file a damage report immediately upon receipt with the carrier or they deny any claim we file here.
Hi julia

We are not allowed to check the package before signing for it in romania , i found the culprit it was the free metal tip tool included in the case, i specifically left that item not wanted as i was worried it may cause damage during shipping

Thanks

Still our claim is denied unless you present the package with the Carrier and make a damage report. You need to make a damage report. The tip tool was placed in a far corner far from the shaft, the egg crate padding should have kept every thing in place, unless the package was hit with severe force as seen by the dents of the metal edging on the case and/or the package was opened and put back. Please make the report.
Julia

I am happy to make a claim with the carrier ,but in the meantime I want you to make this right, I patiently waited one and half months for my goods to arrive because of problems your end and now it feels like you are treating me like this is somehow my fault ,I did say the fact that the case was damaged was not the end of the world ,the tip tool was in the right hand top corner when it arrive but the shape of the dent is for sure the tip tool as it is the exact size ,I will send more pics tomorrow ,again I purchased from you in good faith and expect the good s to be fit for purpose not to have to try and repair it before its even used and do not want to be treated as though I am somehow to blame

No, I am not acting like you did something wrong, I am acting like you should know that you need to file a damage claim, which is customary. Do what you are supposed to do...so I can do what I am supposed to do

i am glad we have kept this as an email chain I will post it later for everyone to see how the people of budgetcues treat there customers

Glad to hear it. I always want customers to make the proper report and not leave us holding the bag for damage. This is very customary. I am sorry if you take offence at following proper channels.

Not one mention of how they want to make things right ,or that they even stand behind their products"

"My case i ordered was discontinued. They upgraded me, expressed shipped it to me. Best customer service & prices anywhere."

"No comments on this company right now. "